Customer Service Data Entry

Morgan Mays

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Work History

Business Service Specialist 1

Cox Communications, Wilmington, OH June 2021 - July 2023 Customer Service Manager

Hillsboro, OH 45133

937-***-**** ************@*****.***

Task Concentration

Decision Making

Troubleshooting and Diagnostics

Clear Communication

Critical Thinking

Relationship Building

Customer Relations

Data Evaluation

Process Understanding

Shipping and Receiving

Clerical Support

Upheld quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assessed business needs and planned improvements by consulting closely with management. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Provided top quality control and eliminated downtime to maximize revenue. Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.

Prepared files for scanning by removing physical barriers and preparing destination locations. Classified documents into correct groups to avoid lost files or filing errors. Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues. Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes. Aldis, Wilmington, OH July 2019 - February 2022

Assistant Manager

Bob Evans Restaurant, Wilmington, OH August 2016 - August 2019 Senior Loan Specialist

US Bankcorp, Cincinnati, OH March 2013 - August 2017 Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits. Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Oversaw inventory management through cycle counts, audits and shrinkage control. Strengthened work flow productivity by hiring, managing and developing top talent. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Monitored employee performance and identified performance gaps for corrective action. Answered product questions with up-to-date knowledge of sales and promotions. Showcased and built visually appealing displays and signs to encourage customers to buy specific products. Updated and maintained store signage and displays. Evaluated store performance and incorporated feedback to implement improvement plans. Trained and mentored associates to teach daily tasks and procedures. Enhanced customer satisfaction and store operations through relationship building and daily problem- solving.

Established store tactics and strategies to achieve operational performance and sales goals. Preserved product quality by maintaining stockrooms and disposing of damaged items. Reviewed customer feedback to make operational improvements and promote satisfaction. Provided outstanding customer service to our customers to understand their needs and made sure that their experience was an amazing one. I made sure they were served by employees that took pride in their work and made sure our customers were satisfied.

I was responsible for recruiting employees interviewing, hiring the best candidates for multiple positions, training and monitoring employees for performance reviews and raises. I would use our weekly sales reports in order to schedule based on business needs at peak times while accommodating employees needs for requested days off. I was serve safe certified for food safety in temperature and handling. I trained in every area of the restaurant so I can jump in where my crew needed support. I kept labor under what was expected not scheduling more employees then needed and utilized my employees in multiple positions showing them that we are a team and as long as we work together we will get through service smoothly.

I was responsible for cash handling counting down cash drawers and making deposits at the end of the evening.

Monitoring inventory and ordering products when needed. Customer service listening to their needs and concerns. Using power words to show you are ready to assist them with their needs. Show empathy when needed as well as product knowledge to aide them in being more successful with maintaining their accounts.

Offering products that will aide in a better financial future. In downtime I made out bound calls to follow up with customers to make sure they were satisfied and had all questions answered.

I offered technical assistance with on line bill pay. I performed account maintenance.

Education

Milford High School at Milford, OH

High School Diploma May 2006

Additional Information

When we had an upset customer I was trained in how to de-escalate the situation and let them know I was there to assist them and explain throughly why their account may have received a fee or became overdrawn. I was expected to maintain call times as well as hold times and was able to successfully exceed those goals. Andi Haines 937-***-**** Cox Automotive supervisor Email: ******.******@**********.*** Billy Buchanon 937-***-**** Cox Automotive supervisor Email: *****.********@**********.*** Jeremiah Seipelt 937-***-**** Cox Automotive Quality Manager Email: ********.*******@**********.***

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