Accounts Receivable Customer Service

Jahmelah Johnson

954-***-**** ********.*******@*****.*** Hollywood, FL 33023

SUMMARY

Experienced Healthcare Professional with expertise in Payroll Management, Cash Application, Outreach, and Grievance Analysis. Skilled at streamlining financial operations, resolving complex grievances, and driving cross-department collaboration. Known for optimizing systems, ensuring compliance, and boosting community engagement with a focus on results.

SKILLS

• Solid Foundation and Knowledge of Disease

Processes and Medical Terminology.

• Strong working knowledge of Microsoft Office: Excel, PowerPoint, Word, and Outlook.

• Proficiency in ADP and QuickBooks.

• Time Management, Leadership, Communication,

Research, Documentation, Customer Service, and

Teamwork.

• Proficient in Accounts Receivable (A/R) and Accounts Payable (A/P) Resolution, Cash Application, and Data Entry.

• Expertise in HR Support and Conflict Management.

• Strong Organizational Skills to Plan and Execute Outreach Activities Effectively.

• CPR and AED certified.

EXPERIENCE

Grievance Analyst, Convey Health Solutions, August 2024-April 2025

• Accurately identified and documented customer complaints based upon notes received from customer service, correspondence received from the customer and/or review of the recorded customer interaction.

• Utilized knowledge of program processes and systems to research assigned grievance cases in their entirety to identify the cause of received complaints and identified a resolution appropriate to the situation.

• Conveyed the identified resolution to the customer or his/her representative either in writing or verbally.

• Identified and documented the resolution and root cause for any assigned grievances.

• Reported identified trends in complaints and root causes to management for escalation.

• Understood CMS Guidance and ensured that communication was in accordance with CMS Guidance.

• Ensured HIPAA regulations were maintained within the immediate environment. Cash Application/Visit Verification Specialist, Care Options For Kids, November 2021-January 2024

• Implemented efficient payment processing methods, increasing efficiency by 20%.

• Led reconciliation efforts, reducing payment errors by 15% and improving financial transparency.

• Resolved payment discrepancies, resulting in 30% decrease in customer complaints and better team communication.

• Generated reports on cash receipts and accounts receivable aging for better decision-making.

• Collaborated with accounts receivable team to improve processes, reducing payment posting time by 25%.

• Conducted training on electronic visit verification technology, boosting team efficiency by 40% and ensuring regulatory compliance.

Payroll /Medical Records Clerk, South Florida Pediatric Homecare Inc, October 2015-November 2021

• Managed payroll processing accurately, including hours, deductions, and taxes, ensuring timely distribution of paychecks with a 99% accuracy rate.

• Maintained detailed payroll records and employee files, ensuring compliance and transparency, reducing audit findings by 20%.

• Handled employee inquiries promptly, resolving payroll issues efficiently, leading to a 30% increase in employee satisfaction.

• Managed employee relations, including conflict resolution and disciplinary actions, promoting a positive work environment.

• Oversaw electronic and paper medical records, ensuring regulatory compliance and confidentiality, with zero data breaches.

• Coordinated employee onboarding and offboarding processes, including orientations, for smooth transitions and compliance adherence.

EDUCATION AND TRAINING

Bachelor of Arts in Behavioral Psychology

Florida International University, Miami FL Expected in May 2027 Associate of Arts in Psychology

Broward College, August 2023

Diploma in Healthcare Administration

Concorde Career College, December 2015

VOLUNTEER EXPERIENCE

Marketing Volunteer, Us Senate Campaign, June 2021 – November 2021

• Crafted impactful campaign messages, branding strategies, boosting engagement and connection with target audiences.

• Managed social media accounts, enhancing visibility and interaction across various platforms.

• Provided direct assistance to those in need, improving their access to vital resources and services.

• Led volunteer teams, organized grassroots outreach initiatives, increasing community involvement and extending campaign outreach.

• Offered valuable emotional support, crisis intervention to individuals in difficult situations, nurturing a caring and understanding atmosphere.

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