Customer Service It Support

Sheena Shultz

Tukwila, WA • 253-***-**** • *************@*******.***

LinkedIn: sheena-shultz-seattle

Professional Summary

Friendly and adaptable professional with extensive experience in retail, food service, and healthcare customer support. Known for delivering exceptional service, resolving customer concerns, and supporting fast-paced team environments. Currently building IT support skills through hands-on training and certification.

Customer Service & Retail Experience

Taco Time – Team Member

Seattle, WA 2022 – 2023

● Delivered fast, friendly service during peak hours.

● Resolved customer concerns quickly and effectively.

● Maintained cleanliness and followed food safety protocols. Safeway – Customer Service Associate

Seattle, WA 2017 – 2018

● Operated registers, managed returns, and assisted customers with locating items.

● Maintained a clean and welcoming environment.

Amazon – Fulfillment Associate

Kent, WA 2019 – 2024

● Processed high-volume orders accurately and on time.

● Trained new associates and supported team productivity goals. Lincare – Customer Service Representative

Renton, WA 2016 – 2017

● Assisted patients with medical equipment orders and billing questions.

● Verified insurance and ensured HIPAA compliance. Pacific Medical Centers – Registration Specialist & Records Clerk Seattle, WA 2010 – 2013 & 2015 – 2016

● Scheduled appointments and verified insurance.

● Supported transition to electronic records.

Education & Training

Per Scholas – IT Support Program

CompTIA A+ Certification Candidate (2025)

Training in system hardware, troubleshooting, and help desk support. Southern New Hampshire University

Bachelor of Arts in Communications

President’s List honoree

Technical & Interpersonal Skills

Customer Service • Cash Handling • Retail POS Systems Microsoft Office • Google Workspace • Data Entry

Appointment Scheduling • Insurance Verification

Fast Learner • Reliable Team Member • Detail-Oriented

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