Accounts Payable Credentialing Specialist

Heather Thompson

417-***-**** ️ *******************@*****.*** Mountain View, Mo

Professional Summary

Detail-oriented Credentialing Specialist with over 8 years of experience in healthcare administration, credentialing, and office operations. Successfully managed over 700 active contractor files and onboarded 146 new contractors in 2024. Proficient in Microsoft Office, Smartsheet, DocuSign, and automated communication systems. Strong background in compliance with DMH and DHSS guidelines and experience in public service as a former deputy collector.

Professional Experience

Credentialing Specialist

Restoring Hope, LLC – West Plains, MO February 2017 – April 2025

- Managed full-cycle credentialing and re-credentialing for over 700 active contractor files.

- Onboarded 146 new contractors for the 2024 calendar year.

- Ensured regulatory compliance with DMH and DHSS standards.

- Maintained and submitted provider files for audits and reviews.

- Liaised with insurance companies and providers for efficient credentialing.

Administrative Assistant / Certified Nurse Assistant (CNA)

Willow Healthcare Group – West Plains, MO June 2014 – February 2017

- Conducted accounts payable/receivable and maintained financial records.

- Operated a multi-line phone system and managed appointment scheduling.

- Delivered patient care services in line with CNA certification.

- Utilized Microsoft Word and Excel for documentation and reporting.

Deputy Collector

Shannon County Collector’s Office – Eminence, MO September 2009 – March 2015

- Processed property tax payments and managed public interactions.

- Performed accurate data entry and 10-key financial transactions.

- Supported end-of-year reconciliation and financial reporting.

Education

South Central Career Center – Surgical Technology 2016

Three Rivers College – CNA Certification 2014

Eminence High School – High School Diploma 2004

Skills

- Credentialing & Regulatory Compliance

- Microsoft Office (Word, Excel, Outlook, PowerPoint)

- Smartsheet, DocuSign, DialMyCalls

- Onboarding & Contractor File Management

- Quality Assurance & Office Administration

- 10-Key Data Entry & Financial Processing

- Accounts Payable & Receivable

- Medical Terminology & Surgical Procedures

- Time Management & Multi-Line Phone Systems

- DMH/DHSS Guidelines Compliance

- Patient Care (CNA) & Dementia/Developmental Disabilities Experience

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