Technical Support It
Resume:
918-***-**** ***.*****@*****.***
JOSEPH E. MUZY, III
CONTACT PROFESSIONAL OBJECTIVE
I am seeking a long-term position that challenges me daily, utilizes my skills and allows for professional development; a place to grow that will let my excellent problem-solving skills and time management abilities shine.
PROFESSIONAL EXPERIENCE
SENIOR FIELD SERVICE TECHNICIAN
Compucom, Tulsa, OK 04/2023 - current
Daily travel to multiple locations providing:
• Hardware support and repair for multiple device platforms
• Troubleshoot software and hardware failures
• Ensure timely resolution of all issues by maintaining consistent communication with end-users
FIELD TECH ANALYST
NTT Data, Tulsa, OK 10/2021 - 04/2023
• Performed application installations and upgrades
• Provided technical support for computer hardware, software, network, operating system, printing, and Internet access problems for client end users
• High closure rate for trouble tickets
• Troubleshoot software and hardware failures
• Ensure timely resolution of all issues with consistent communication
***.*****@*****.***
Tulsa, OK, USA
EDUCATION
Bachelor of Science
Lincoln University,
Jefferson City, MO
2015
Associate of Science
Linn State Technical College
Linn, MO
2010
CERTIFICATIONS
CompTIA, Project+ - Lifetime
ITIL, ITIL Foundations
Lexmark
Liveview
TECHNICAL SKILLS
POS Hardware Repair
PC Hardware Support
PC Software Support
End User Support
Printer Support
918-***-**** ***.*****@*****.***
2
SITE SUPPORT ENGINEER
World Wide Tech Services, Jefferson City, MO 09/20 – 05/2021
• Broke down and evaluated user problems
• Patched software and installed updates
• Performed root cause analysis and general troubleshooting
• Assessed system hardware and software and suggested modifications
• Delivered technical support to 20+ company clients for all Mac and PC related issues END USER SUPPORT TECHNICIAN
Home Credit US, Kansas City, KS 09/2019 – 08/2020
• Responded to support requests from end users
• Installed, modified and repaired software and hardware
• Documented transactions and support interactions
• Provided Tier 1 IT support to non-technical internal users IT SUPPORT SPECIALIST
Aurora Organic Dairy, Columbia, MO 08/2018 – 08/2019
• Issued tickets to request maintenance for equipment
• Collaborated with supervisors to address customer inquiries or technical issues
• Activated accounts for new clients
• Provided documentation on startup, shut down and first level troubleshooting of technical processes
• Resolved escalated issues by serving as subject matter expert
• Integrated software into support operations
SENIOR HELP DESK TECHNICIAN
State of Missouri, Jefferson City, MO 01/2015 – 08/2018
• Explained technical information to non-technical individuals in layman’s terms
• Responded to support requests from end users and walked individuals through troubleshooting tasks
• Installed, modified and repaired software and hardware
• Documented transactions and support interactions
• Provided Tier 1 IT support to non-technical internal users 918-***-**** ***.*****@*****.***
3
HELP DESK TECHNICIAN
Lincoln University of Missouri, Jefferson City, MO 05/2013 – 08/2015
• Trained and supported end users with software, hardware and network practices
• Documented transactions and support interactions
• Activated accounts for new clients
• Conducted in depth product and issue resolution research
• Recruited, trained and supported help desk technicians and representatives INTERN
Lincoln University of Missouri, Jefferson City, MO 03/2012 – 05/2013
• Analyzed problems, identified solutions and made decisions
• Interacted with customers
• Completed research, compiled data, updated spreadsheets and produced reports
• Collaborated with a professional team to solve workflow issues
• Worked on projects to put together recommendations on issues INDEPENDENT WORK
Jefferson City, MO
• Set up networks and computers for business and residential customers
• Installed new equipment and explained operation and routine maintenance protocols
• Completed dismantling of equipment to repair or replace defective components and restore functionality
• Managed on-site and off-site installation, repair, maintenance and test tasks
• Installed data communications networks
INTERN
Capital Regional Medical Center, Jefferson City, MO 05/2009 - 09/2009
• Analyzed problems, identified solutions and made decisions
• Interacted with customers to provide information
• Restocked office supplies and retrieved files for staff
• Answered incoming telephone calls, took down messages and provided information
• Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support the IT department
• Maintained organized inventory
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