Customer service
Resume:
Angela Sullivan
Customer Service, Employee Training - Repossessions, Collections, Store Growth
Calera, AL 35040
*********************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service, Employee Training
Repossessions, Collections, Store Growth
December 2016 to Present
Operating within State & Federal Loan laws, Repossessions, Collections, Store Growth of 35%, Marketing, Weekly/Monthly Reports, Log Retention, Liens, Loans, Settlements, Cash Management, Account Retention, Profit and Loss, Loan Increases Shop Clerk
Merchants FoodService - Clanton, AL
May 2018 to September 2022
Inventory control, ordering parts, data entry of mechanics work orders, locate vendors for broken down truck drivers, accounts payable, safety walks & on safety committee, weekly & monthly reports, keeping up with trailer wash logs for audits
Store Manager
Quick Cash
August 2012 to January 2016
Picking Supervisor
SalonCentric
January 2008 to December 2011
Supervised 32 Order Pickers with the assistance of 2 leads, Escalated Customer Service, Productivity Reports, Staff Training, Payroll with Etime Time Management, Inventory Cycle Counts, Inbound Call Center, Special Orders, SH&E training, Calculating Employee Bonus Store Manager
U-Haul
February 2001 to July 2007
Customer Service, Managed 11 employees, Scheduled reservations for customers and downed equipment, Payroll, Replenishment Orders, Upsale Services, Storage Collections, Hitch Installation, Maintained budgets, Profit and Loss, Store Growth of 32%, Storage Auctions, A/R & A/P, Escalated Customer Complaints
Education
Certification in Dental Assisting
Lawson State - Bessemer, AL
May 2014 to August 2016
License in Cosmetology
Hueytown Beauty School - Hueytown, AL
June 1992 to July 1993
Skills
• MS Office, Excel, ETime (4 years)
• Training & Development
• Store Management Experience
• Profit & Loss
• Payroll
• Management
• Upselling
• Customer service
• Accounts Payable
• Merchandising
• Recruiting
• Accounts Receivable
• Leadership
• Cash Handling
• Retail Management
• Sales Management
• Bookkeeping
• Inventory Control
• Office Management
• Financial Report Writing
Awards
Presidents list
July 2014
President’s List multiple times
Dean’s List multiple times
Awarded Top Student of my Class
Certifications and Licenses
Dental Assistant
May 2017 to Present
Additional Information
SKILLS
I will always think of the company's needs. I will always put the customer first. I will treat all employees equally, fairly and with respect.
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