Business Analyst Supply Chain
Resume:
L A FLOWERS
****************@*****.***
San Pedro, CA 90731
BUSINESS ANALYST
SUMMARY
An experienced IT professional with 10+ years of systems analysis, design/development, test-verification, and training to deliver customized, or enhanced solutions for clients in the Automotive, DOD, e-Commerce, Healthcare, VA, Public Utilities, and Supply Chain areas.
SKILLS
Waterfall & AGILE Methodology
User Story Development
Requirements management
JIRA and HP-ALM administration
Document creation (BRD, FRD, RTM)
Functional/Non-Functional Requirements Creation
Requirements Traceability
Use Case Development
Wireframes/Mock-up creation
Test Plan/Case Management
User Training Guide Creation
Interactive Dashboard Creation
TOOLS
Confluence
JIRA
LUCID
DOORS
Visio
MS Office
Project Server
MS Visio
Visi
User Story Analysis, and Creation
User Story Board Construction, and Management
Product Backlog Mgt.
Project Management
Software testing and verification
Project planning and management
User training and support
Product backlog Mgt.
Interactive dashboard creation
Data modeling and analysis
Business intelligence solutions
Data visualization techniques
Requirements Modelling (Swim Lanes, Data, Sequence, Use Case /UML)
SharePoint
MS Project
Power BI
MySQL Workbench
TEAMS
Excel/ Power Pivot
Power BI
HP-ALM
EDUCATION & CERTIFICATIONS
Master of Science: Information Technology ‘07
University of Maryland @ UC; College Park, MD
Bachelor of Science: Electrical Engineering ’98
Southern Illinois University; Edwardsville, IL
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PMI ('21): Certified PMP (#3029386)
Scrum Alliance ('20): Certified Scrum Product Owner
PROFESSIONAL EXPERIENCE
Business Analyst
Dallas, TX. (Remote)
AMTEK Consulting/ Nov 2022 to Current
End Client(s): Superior Health, ERCOT Power Utility, and Texas A&M
Assists the organization with its IT project initiatives: Health Care Plan, Client Service Management, and Supply Chain Operations systems), such as introducing new products, system upgrades, and other enhancements across the SDLC.
Utilized both Waterfall and AGILE methodologies to achieve the following:
oCommunicates with the PM to review the Statement of Work (SOW), business case, and stakeholder details and discuss project strategy.
oFacilitates requirements gathering meetings with stakeholders to elicit requirements and capture business challenges.
oAnalyzed “AS-IS” processes to understand current system operations.
o Conducted gap analysis and translated “TO-BE” processes into discrete requirements (e.g., functional and non-functional).
o Liaised between business users and development teams to ensure user needs will be met and align development with business objectives.
oCreates and manages requirements documents (BRDs, FRDs, RTMs, Use Cases, Gap Analysis) to support product design, development, and testing.
oDevelop UI design mockups and wireframes.
o Facilitates peer reviews to approve work products (FRD, BRD) for design and UAT.
o Collaborates with QA to ensure products meet requirements through testing.
oCreates interactive dashboards and visualizations using SQL or BI tools.
oLeads meetings to review reports and dashboards, identifying trends that form decision-making.
oProduces training documents, including Quick Start guides and Standard Operating Procedures (SOPs), for end-users.
oCoordinates with cross-functional teams to deploy approved products into the client's operational environment.
AGILE Implementation tasks:
oConverts business needs and requirements gathered from workshops into Epics and user stories.
oDevelop user story maps to organize the project’s Backlog(s).
oLead product backlog grooming sessions to update and refine user stories, assign story points, define acceptance criteria, and more.
o Manages the product backlog, updating statuses, assigning tasks/ subtasks, prioritizing user stories, and supporting sprint planning.
oTakes part in sprint activities, including daily standups, planning, review, and retrospective ceremonies.
Business Analyst
Sacramento, CA. (Remote)
TCS-Gainwell Technologies, Inc./ Oct 2019 to Aug 2022
End Client(s): Davita Health
Responsible for creating and managing project requirements artifacts to enhance the client’s existing Healthcare, Pharma, and Assessment Point of Care System of Systems.
Utilized the Waterfall methodology to achieve the following:
o Engaged business owners and key stakeholders to gather high-level requirements through interviews, workshops, and surveys.
o Captured insights and translated them into detailed documentation (e.g., BRD, FRD) to guide development and implementation.
o Assesses requirements to ensure alignment with organizational goals and regulations.
oConducts reviews of current business processes to identify inefficiencies and improvement opportunities.
oDevelop future business processes and workflows (e.g., Online Prescriptions, Enrollment, Electronic Questionnaires) using Swim lanes, Use Cases, and Sequence diagrams.
oTranslates requirements (e.g., Member enrollment, Patient-Provider Portal Access) into Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs), and Test Plans.
oFacilitates peer reviews and product inspections to validate project artifacts (e.g., requirements documents).
oCollaborates with the QA team for user acceptance testing (UAT).
oCreates requirements traceability matrices (RTM) to manage lower-level requirements to high-level business objectives and updates.
oDocuments and tracks issues such as test defects and change requests, escalating as needed to keep the project on track.
oUtilizes change control to update requirements and project artifacts.
oDevelops training documentation and quick start guides for end-users to acclimate to new products.
Sr. Business Analyst
Baltimore, MD (Remote)
Veterans Engineering, Inc./ Oct 2018 to Oct 2019
End Client(s): U.S. Veterans Administration
Assisted the Veteran's Health Administration (VHA) in creating customized solutions (Med User and Mobile LE Portals) for CLOUD services (IaaS)
Utilized the Waterfall methodology to achieve the following:
oLed requirements-gathering meetings with stakeholders to elicit and document business needs and processes.
oTranslated complex business needs into precise, discrete functional and non-functional requirements.
oLiaised with Service, Business Management, and Platform Operations teams to ensure alignment, transparency, and issue resolution.
o Develop wireframes and mock-ups for initial user interfaces (UI) and support further UI development.
o Created and managed RTM linking requirements to business objectives and facilitated software verification testing.
oGenerate reports with SQL queries and analyze data.
oFacilitated meetings to review reports evaluating SDLC-related issues (e.g., test defects, frequency of requirements changes, open problem tickets, etc.).
oAssist QA in developing test plans/cases to verify defect free software deliverables.
Project Mgr. / BA
Los Angeles, CA
AGREEYA Solutions/ Apr 2017 to Oct 2019
End Client(s): LA Care Health Plan
Successfully led the management and delivery of a comprehensive Health Care System that integrated key capabilities, including Provider Portal, Member Services, Claims, and Billing.
Built strong relationships with stakeholders, including healthcare providers and regulatory agencies, to gather requirements and ensure alignment.
Developed and executed project plans that met organizational goals while staying on budget and delivering on time.
Identified risks throughout the project lifecycle and created strategies to mitigate their impact.
Managed the design and implementation of a user-friendly Provider Portal, improving communication and accessibility.
Implemented Member Services features that boosted patient engagement and satisfaction by providing essential resources.
Integrated a billing system that enhanced accuracy and reduced billing cycles, boosting financial performance.
Collaborated with finance teams to ensure compliance with healthcare regulations.
Managed technical integrations for seamless access to patient data.
Held regular team meetings and evaluations to promote improvement and accountability.
Communicated project updates and challenges to stakeholders for transparency.
Conducted user training sessions for effective service utilization.
Led post-implementation reviews to identify lessons learned and areas for future improvement.
Conducted project closeout tasks, including archiving project documents.
Performed the following concurrent BA tasks:
Gathered and analyzed high-level requirements, created EPICs/User stories, and defined acceptance criteria.
Coordinates product backlog grooming sessions to review storyboards and estimate user stories with input from the development team.
Attends daily scrum meetings to track progress and update the product backlog.
Manages AGILE artifacts by prioritizing user stories and updating backlog items.
Participates in sprint planning, reviews, and retrospectives.
Project Scheduler
Los Angeles, CA
Gateway Solutions, Inc./ Oct 2016 to Apr 2017
End Client(s) Northrop Grumman
Provided project schedule management and support services for GSI's short-term business initiatives.
Collaborated with project teams and vendors to create a work breakdown structure, identifying tasks and resources.
Collected schedule data from various projects to develop and manage an integrated master schedule (IMS), updated task progress with sub-project teams, and generated project progress reports.
Sr. Business Analyst / Requirements Lead
Ventura, CA
TEK Systems/ Feb 2015 to Oct 2016
End Client(s): U.S. Navy
Served as the lead business analyst for a project that implemented a Financial Expensing System with self-service features, expense reporting, and payment/reimbursement functions.
Utilized both Waterfall and AGILE methodologies to achieve the following:
oGathered and analyzed business requirements for expense reporting and payment through interviews and workshops.
oDesigned user-friendly interfaces and mockups for expense and reporting processes.
oMaintained regular communication with stakeholders to ensure alignment with business objectives.
oPerformed usability and user acceptance testing (UAT) to ensure the system met user expectations.
oConducted training sessions to ensure user confidence with new product(s)and offer ongoing support to address any issues.
AGILE Implementation tasks:
oTranslated Initiatives/EPICS into user story maps using EF diagrams.
oCollaborated with the development team to refine product backlog items.
oAttended daily scrum meetings to monitor progress and update PBIs.
oReviewed and prioritized user stories based on client feedback / post sprint reviews.
Associate Project Manager/ BA
Torrance, CA
KUH Consulting / Sep 2013 to Sep 2014
End Client(s): Toyota Motor Sales
Assigned as APM to manage the rollout of an e-commerce platform for automotive data catalogs, coordinating with cross-functional teams to align system specifications with user needs and business goals.
Established strong relationships with stakeholders, including dealer management and regulatory agencies, to gather requirements and ensure alignment.
Created and executed project plans to meet organizational goals while delivering on time and within budget.
Identified project risks and developed strategies to mitigate their impact.
Led diverse teams of developers and auto dealer professionals, fostering collaboration for project success.
Utilized waterfall methodologies to enhance flexibility and adapt workflows to project needs.
Oversaw the design of data catalog approval workflows, improving security and user access.
Developed user account processes to enhance the user experience and uphold security.
Collaborated with finance to integrate billing services for accurate invoicing and improved customer satisfaction.
Established data management protocols for integrity and efficient retrieval.
Created user access strategies with role-based control to protect sensitive data.
Implemented auditing mechanisms to track user activities and ensure compliance, enhancing transparency in e-commerce.
Conducted regular team meetings and evaluations to promote improvement and accountability.
Communicated project updates, challenges, and successes to stakeholders to foster trust.
Led user training sessions for effective service utilization.
Conducted post-implementation reviews to identify lessons learned and areas for future improvement.
Oversaw the approved product deployment activities and executed project close-out proceedings, lessons learned, and project document archiving.
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