Branch Manager Business Development
Resume:
ATLANTA, GA *****
***************@***.***
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EDUCATION
Diploma
Cosmetology. Organizational
Management
Dekalb Technical College, Clarkston,
GA
2008
GPA: 4.0
• Awarded President's List
PERSONAL SUMMARY
Vice President Branch Manager III at Cadence Bank with expertise in strategic planning and business development. Achieved a 66% increase in profitability through innovative solutions and strong customer relationship management. Recognized for leading the top branch in Bank @ Work accounts and exceeding goals for Business and Consumer accounts by 150%. Committed to enhancing team collaboration and driving sustained growth. SKILLS
WORK HISTORY
VICE PRESIDENT BRANCH MANAGER III
Cadence Bank East Point, GA July 2020 - April 2025 ROBBIE PEMBERTON
• Self-motivated
• Powerful negotiator
• Conflict resolution
• Interpersonal and written
communication
• Team leadership
• Team building
• Problem Resolution
• Supervision
• Customer relationship
management
• Strategic planning
• Business development
• Led strategic planning and execution to enhance profitability and company growth.
• Fostered collaboration and development of new practices by business leaders.
• Directed business development initiatives, including acquisitions and joint venture agreements.
• Developed long-range plans for business growth, resulting in increase in annual sales.
• Hired, trained, and mentored staff members to maximize productivity.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Supported outside sales force in servicing and obtaining new business.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
LICENSED SR. RELATIONSHIP CONSULTANT TEAM LEAD
Regions Bank Atlanta, GA September 2018 - November 2019 SENIOR FINANCIAL SALES ADVISOR WORKPLACE BANKING
PNC Bank Dunwoody, GA January 2012 - September 2018
• Grew business banking relationships through proactive outreach.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Delivered exemplary customer service and support by remaining poised in most stressful situations
• Attended conferences, vendor events and workshops to meet and network with potential new clients
• Provided bank leadership in absence of branch manager
• Evaluated credit application to determine risk factors and financial feasibility
• Networked within communities to identify and capitalize on business opportunities
• Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options
• Built client rapport through frequent individualized recommendations for financial products and services
• Monitored daily operations and supported Branch Manager in necessary duties
• Educated customers on variety of loan products and available credit options to promote valuable decision-making
• Oversaw branch team with 2 customer service representatives and 3 personal bankers and implemented training for all new employees
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
• Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
• Established performance and service goals and held associates accountable for individual performance
• Coordinated daily cash reconciliation in high-volume location
• Marketed business to increase customer base and grow revenue
• Recruited, trained and mentored junior bankers and support staff
• Partnered with local organizations to provide specialized support to diverse populations with unique needs
• Worked with clients to assess and meet short- and long-term financial goal
• Set up and updated customer accounts with interactions, payments and personal information
• Researched topics and completed due diligence to resolve issues in a OFFICE MANAGER
K and K Tax and Accounting Services Lithonia, GA January 2006 - April 2012 FINANCIAL SERVICES REPRESENTATIVE
SunTrust Bank Duluth, GA January 2005 - January 2006 timely manner
• Prepared documents, reports and presentations using advanced software proficiencies
• Conducted and facilitated financial services workshops and seminars on credit, home buying, identity theft, money management and more
• Boosted sales by 100% and exceeded sales target by employing consultative sales tactics and superior customer care
• Provided training and guidance for new employees within the department
• Handled complex issues and multi- task projects in a professional and timely manner
• Assisted the public with information and guidance for filing exemptions and grievances regarding assessments
• Established and maintained filing system, screened telephone calls, scheduled meetings, prepared documents, and drafted business correspondence
• Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up
• Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
• Solved problems timely and effectively, ensuring customer satisfaction
• Received, screened and routed incoming calls
• Enhanced productivity of the CPA with expert administrative support
• Streamlined office operations by computerizing activities, managing customer communications, scheduling appointments and tracking records and documents
• Automated office operations to manage client correspondence, record tracking and data communications
• Developed prospects from current commercial customer, referral leads and other sources
• Contacted prospective clients to present info on available services such as deposit accounts, lines of credit, cash management and investment services
• Reviewed business trends and advised clients regarding expected fluctuations
• Made presentations on financial services to groups to attract new clients
• Delivered informational sales presentations to potential investors to build symbiotic client relationships
• Assessed individual clients' financial situations to develop strategic financial planning solutions
• Increased quarterly sales by 40%
• Established new customer accounts including checking, savings, lines of credit and loans
OPERATIONS MANAGER
Men's Warehouse Snellville, GA January 2003 - November 2004 STORE MANAGER
McDonald's Atlanta, GA June 1995 - January 2003 REFERENCES
References Available upon request
• Enforced security policies and procedures to protect company assets from theft, loss or damage
• Oversaw financial management activities, including budget management, accounting and payroll
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
• Conducted performance reviews providing coaching and feedback to benefit both company and employee
• Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments
• Recruited, hired and trained crew members on application of projects, customer relations and customer service
• Worked collaboratively to enhance processes and implement client engagement survey, resulting in 25% increase in profitability
• Ensured customer satisfaction with their dinning experience
• Managed inventory and ordering of food, equipment, and supplies
• Arranged for routine maintenance/upkeep of the restaurants facilities, and equipment
• Supervised 30-50 employees, scheduled work hours, resolved conflicts and determined salaries
• Scheduled and led monthly store meetings for all employees
• Assigned work to team members based on company needs, personal strengths and job knowledge
• Completed profit and loss performance reports
• Interviewed job candidates and made staffing decisions
• Increased profits through effective sales training and troubleshooting profit loss areas
• Managed staff of 60 sales associates, 10 team leaders and 5 assistant managers
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
• Minimized financial discrepancies by accurately controlling monthly operations budget
• Hired, trained and managed team of 50 associates, including evaluating performance and enforcing disciplinary actions
• Supervised and trained team of 7 consultants while improving store sales by 30%
ACCOMPLISHMENTS
• President's Award for the 4th Quarter of 2024
• #1 Bank @ Work accounts Atlanta Market
• #15 Bank @ Work accounts for the company
• 693% increase year to date in account acquisitions
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