Executive Assistant Human Resources

MARIE PUCKETT

*** ******** **** *******

WENDELL, NC 27591

(Cell) 347-***-**** - ***********@*****.***

EDUCATION

- 1990 - Medgar Evers College, Brooklyn, NY (Education/Special Education)

- 1978 NYC Community College (Liberal Arts)

WORK EXPERIENCE

2005- 2025 -- ELIGIBILITY SPECIALIST (RETIRED) - New York, NY

REMOTE/HYBRID - NYC Dept of Human Resources (DSS/DHS) - CUSTOMER SERVICE - Enhanced the quality of life of needy individuals and families with social service and economic needs. Assisted Clients in leading independent lives by providing a broad range of social welfare programs and services. Conducted prescreening, interviewed clients, asked questions, elicited information, listened to responses and recorded statements, etc. Received calls routed through Call Center for Interviews. Answered all questions and concerns of clients during interview. Instructed clients on documents needed to process cases to make final determination of their case. Received/reviewed submitted documents following agency guidelines and procedures to determine Eligibility for services. Ensured that Agency and State guidelines, procedures and rules were being met at all times. Authorized statistical/financial changes to ensure eligibility requirements were met. Ensures that all agency and state timelines were being met. Recommended and provided Emergency and/or Recurring (Ongoing) benefits and services by using Gov’t apps such as WMS, TALX, SOLQ, RFI’s SAVE, Language Line, etc. Recorded and summarized all interviews and interactions with clients in their case history to remain permanently. Provided clients with copies of HIPPA law and materials and advised clients of their HIPPA rights. Advised clients of the Agency procedures and their City, State and Federal Rights pertaining to Medicaid, Cash Assistance and SNAP. Responded to questions and complaints from clients in writing and telephone.

1995 - 2005 NYC DEPT OF EDUCATION - 65 Court Street, Brooklyn, NY

Substitute Teacher, Admin Secretary – Managed all Payrolls including per session, per diem, etc. Maintained all Personnel files including time and leave. Made all necessary changes to payroll. Maintained school calendar to ensure deadlines were met. Prepared and typed charts, applications fosr grants, proposals and All administrative correspondence. Processed Personnel transactions for Central Office (disciplinary actions, sabbaticals, sick leave, etc.) Attended, recorded and transcribed minutes at all disciplinary and staff meetings encouraging relevant discussion. Kept staff abreast/informed of changes in programs, policies and procedures.

Marie Puckett

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NYC DEPT OF EDUCATION (Cont’d)

Supervised and Provided coverage of classes daily. Prepared and delivered welcoming classroom instruction through lesson planning, classroom management and organization. Managed the classroom by maintaining a positive, safe and structured learning environment. Communicated with students and parents by showing empathy, patience, active listening, observations, encouraging teamwork and problem resolution. Graded assignments, quizzes, tests and classroom activities to ensure students were on task. Adapted learning instruction to meet the needs of the students. Stayed up to date on educational resources. Trends and best practices.

1985-1995 VARIOUS NEW YORK CITY TEMPORARY AGENCIES - (Temporary Alternatives, Network Temps, Olsten Temps, ADECCO Temps, Kelly Staffing)

Provided Temporary Administrative support to Fortune 500 Companies and Law firms (Simpson Thatcher, E F Hutton, Drexel, Bear Sterns, Goldman Sachs, etc. Worked on projects in Investment Banking, Mergers & Acquisitions, Taxable Fixed Income. Also supported lawyers as legal secretary in law firms scheduling clients, typing briefs, affidavits, memos of law, and all legal Correspondence. Performed all Administrative tasks and duties.

SKILLS Excellent Customer Service and Problem-Solving skills. Monthly mandated training in City, State and Federal Gov’t changes, many Leadership certificates, detail oriented, excellent time management, able to work independently and remotely, strong work ethic, excellent communication skills. Proficient in MS Word, Excel, Outlook and Office 365.

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