Customer Service Administrative Support

Josunda Bradshaw

773-***-**** *********@*****.***

Objective

Manager with extensive years of experience in Customer Service, Membership, and Conventions. Proven track record in increasing revenue with new accounts while maintaining strong client relationships. Key Skills

Database Management, Project Management, Basic Accounting, Microsoft Office Suite, iMIS20, Customer Service, Administrative Support, HubSpot CRM, Sales

Professional Experience

mHUB – Member Engagement Coordinator

Chicago, IL (October 2021 – Present)

• Collaborate with the content team to coordinate events, update communications, and post program surveys.

• Oversee front desk operations, including phone inquiries, client greetings, parking management, and visitor direction.

• Purchase and manage office supplies and inventory of apparel and merchandise.

• Organize and manage engagement events, including creating themes, ordering materials, and designing invitations.

• Produce weekly traffic flow reports and monthly newsletters.

• Process identification cards and set up new member Wi-Fi access.

• Plan and manage event budgets, design flyers, and ensure successful execution. National Automatic Merchandising Association (NAMA) – Membership Manager Chicago, IL (January 2013 – December 2020)

• Managed over 1,100 member accounts annually with a 93% retention rate.

• Supervised and trained registration staff at trade shows.

• Recruited new members and processed billing, invoices, and payments.

• Coordinated member campaigns with the Membership Director and Senior VP.

• Built strong client relationships, ensuring account longevity.

• Developed and published the annual Membership Directory.

• Traveled to tradeshows and meetings to represent the organization. National Automatic Merchandising Association (NAMA) – Executive Assistant, Senior VP Technical Services Chicago, IL (January 2004 – December 2013)

• Managed Technician Training and Machine Evaluation Programs.

• Coordinated annual committee meetings held at trade shows

• Created Annual Meeting Documents

• Facilitated as Monitor and took notes during meetings

• Provided administrative support to the Senior VP of Technical Services.

• Designed and produced industry-related publications.

• Created and managed the organization’s online bookstore. Education

Malcolm X College – Chicago, IL / Associate of Arts in General Studies References

Available upon request

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