Business Development Manager
Resume:
Cassandra Rae
Little River, SC *****
*********.*****.***@*****.***
Authorized to work in the US for any employer
Work Experience
Department Coordinator
ARS/Rescue Rooter
January 2025 to Present
• Implemented an efficient system for tracking inventory levels, resulting in a XX% reduction in stockouts
• Coordinated and managed logistics for company events, including venue selection, vendor coordination, and budget management
• Collaborated with cross-functional teams to gather requirements and develop strategies for process improvement
• Maintained accurate records of expenses, invoices, contracts, and other relevant documentation Business Development Manager
Toyota of Nashua-CT, NH
January 2024 to December 2024
Pay $22-24 hourly
Development for marketing campaigns. Outside and Configure data mining. Schedule and maintain work flow. Coordinate appointments, facilitate scheduling for service department. Construct emails, text messages and phone call templates.
• Developed and maintained relationships with key clients, leading to repeat business and referrals
• Created strategic partnerships with industry leaders to expand market reach and drive growth
• Analyzed market trends and competitor activities to identify potential areas for business expansion
• Collaborated with cross-functional teams to develop innovative solutions for client challenges
• Provided regular reports on sales performance, market trends, and competitor analysis to senior management
• Cultivated strategic alliances with complementary businesses to expand market reach and drive customer acquisition
• Managed a team of sales representatives, providing guidance, training, and performance evaluations Service Advisor/Writer
Mercedes Benz BMW of Myrtle Beach
July 2022 to December 2023
Pay rate: (Salary range) $45,000-$50,000
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
• Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
• Maintained accurate records of customer interactions, service history, and vehicle information using CRM software
• Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
• Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management
• Performed quality control checks on completed repairs to ensure adherence to company standards before returning vehicles to customers
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction
Marketing
Westgate Resorts-Myrtle Beach, SC
March 2021 to July 2022
Pay rate: $15.00 - $19.00
• Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer acquisition
• Managed end-to-end execution of multi-channel marketing campaigns, including email marketing, social media advertising, and content creation
• Analyzed market trends and competitor activities to identify opportunities for growth and develop targeted marketing initiatives
• Collaborated with cross-functional teams to create compelling messaging and creative assets that resonated with target audience
• Managed relationships with external vendors, agencies, and partners to ensure timely delivery of high- quality marketing materials within budget constraints
• Maintained consistent branding across all channels by enforcing brand guidelines in all communication materials
• Implemented marketing automation tools to streamline lead nurturing processes and improve overall efficiency
BDC Representative
Strolid, Inc-New Hampshire
March 2020 to January 2021
Pay rate: $17 .00 - $19.00
• Managed and responded to inbound customer inquiries through various channels, including phone calls, emails, and online chat
• Maintained accurate records of all customer interactions in the CRM system for future reference and follow-up
• Provided exceptional customer service by addressing customer concerns, resolving issues, and ensuring high levels of satisfaction
• Assisted customers in selecting the right products or services based on their needs and preferences
• Collaborated with sales team to schedule appointments and follow up on leads generated from marketing campaigns
• Identified opportunities for upselling or cross-selling additional products or services to maximize revenue per customer
• Worked closely with the finance department to process payments, handle billing inquiries, and resolve any payment-related issues
• Collaborated with other departments such as shipping/logistics to ensure timely delivery of orders and resolve any shipping-related concerns raised by customers
• Participated in regular training sessions to stay updated on new product launches, promotions, policies/ procedures changes etc
• Contributed ideas for improving overall customer experience based on feedback received from customers during interactions
Business Development Representative
Team Nissan North-New Hampshire
December 2018 to October 2019
Pay rate: $13.50- $15.00
• Built and maintained a robust pipeline of qualified leads through proactive prospecting, cold calling, and networking
• Developed strong relationships with key decision-makers at target companies to understand their needs and provide tailored solutions
• Collaborated with cross-functional teams including marketing, product development, and customer success to ensure seamless onboarding of new clients
• Delivered persuasive presentations and product demonstrations to potential clients, effectively communicating the value proposition of our offerings
• Managed the entire sales cycle from lead generation to deal closure, ensuring timely follow-up and accurate documentation in CRM system
• Participated in industry conferences, trade shows, and networking events to expand professional network and generate new business leads
• Provided regular updates on market trends, competitor activities, and customer feedback to internal stakeholders for continuous improvement of products/services
• Implemented effective strategies for lead qualification and scoring process resulting in improved efficiency of sales team's efforts
• Collaborated with marketing team on lead nurturing campaigns using email marketing automation tools such as Mailchimp or HubSpot
• Analyzed data from CRM system (Salesforce) to track performance metrics such as conversion rates, win/loss ratios, average deal size etc
• Developed customized proposals that addressed specific client needs while highlighting unique selling points of our products/services
Business Development Specialist
BEACH AUTOMOTIVE GROUP-Myrtle Beach, SC
December 2017 to January 2019
Pay rate: $15.00 - $18.00
• Identified and pursued new business opportunities, resulting in a 77% increase in sales revenue
• Developed and maintained strong relationships with key clients, leading to repeat business and referrals
• Conducted market research to identify potential target markets and develop strategies for market penetration
• Collaborated with cross-functional teams to create customized solutions that met client needs and exceeded expectations
• Implemented a lead generation system that resulted in a 85% increase in qualified leads
• Managed the entire sales cycle from prospecting to closing deals, consistently meeting or exceeding sales targets
• Analyzed industry trends and competitor activities to identify opportunities for growth and differentiation
• Participated in trade shows, conferences, and networking events to expand professional network and generate new leads
• Provided regular reports on sales performance, market trends, and competitive analysis to management team
• Collaborated with marketing team on promotional campaigns to drive brand awareness and generate leads
• Utilized CRM software to track customer interactions, manage pipeline activity, forecast sales projections accurately
Sales Representative
METRO PCS CORPORATION-NH and SC
March 2013 to July 2017
Pat rate: $11.50 - $14.00
• Consistently exceeded sales targets by 100% each quarter, resulting in recognition as top-performing sales representative for three consecutive years
• Developed and maintained strong relationships with key clients, resulting in a 88% increase in repeat business
• Conducted product demonstrations and presentations to potential clients, leading to an average closing rate of 120%
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Conducted thorough market research to identify target industries and prospects for lead generation activities
• Collaborated with marketing team to develop compelling marketing materials such as brochures, case studies, and white papers
• Built rapport with customers through active listening and understanding their unique needs
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Collaborated with sales team to develop and implement effective sales strategies
• Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
• Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
• Identified customer pain points and proposed tailored solutions that addressed their specific challenges Sales Associate
MACY'S-Manchester, NH
September 2011 to January 2014
Pay rate: $7.75 - $12.00
Cashier/Customer Service
Dunkin Donuts-Nashua, NH
September 2007 to May 2013
Responsibilities
customer service, general sanitation, food and drink preparation, training, schedules, Pay rate: $6.25 - $8.50; $9.50-$11.50
Accomplishments
Took over management skills when needed. bank drop. Education
Associate in English, Psychology
SNHU - Remote
August 2015 to May 2018
Skills
• microsoft office (7 years)
• Email Marketing (7 years)
• Microsoft Word
• Customer Service (10+ years)
• Up-Selling (7 years)
• Automotive service
• Content development
• Communication skills (10+ years)
• Dealership experience (7 years)
• Customer service
• Microsoft Excel
• B2B Sales (7 years)
• CRM software
• Business development
• Cold calling
• Sales
• Office experience
• Cash register
• Windows (10+ years)
• Technical support (7 years)
• Blogging
• Restaurant experience
• B2B sales
• Digital Marketing (4 years)
• Computer skills
• Retail sales (10+ years)
• Social Media Management
• Google Analytics (7 years)
• Marketing Automation (6 years)
• Microsoft Outlook (8 years)
• Automotive service (2 years)
• Content Development
• Upselling
• Organizational skills
• Proofreading (10+ years)
• Business Development (7 years)
• Typing
• Communicative skills (10+ years)
• Microsoft Powerpoint
• Guest services
• Leadership (7 years)
• Banking (10+ years)
• Administrative experience
• Front desk
• Content Management
• Marketing
• CRM Software (7 years)
• WordPress
• Telemarketing
• Time management
• Social Media Marketing (7 years)
• Phone etiquette (10+ years)
• Branding (7 years)
• Data mining
• Google Docs
Certifications and Licenses
Driver's License
Contact this candidate