Business Analyst Power Bi

Taylor I. Alexander

*.**************@*****.***

404-***-****

EDUCATION

Florida State University, School of Information Tallahassee, FL Master of Science (MSc), Information Technology

Spelman College

Bachelor of Arts Degree Atlanta, GA

SKILLS

Technical: SQL, R, Snowflake, Power BI, Tableau, Data weave, ETL, API Development, Microsoft Excel, PowerPoint, Salesforce

Analytical Skills: Statistical analysis, predictive modeling, data visualization, storytelling, workflow automation, process mapping, market research, trend analysis

EXPERIENCE

The RMR Group Atlanta, GA

Senior Technical Business Analyst, Corporate Property Management January 2023 – Current

• Designed and optimized SQL queries to extract, transform, and load (ETL) data from the Snowflake data warehouse.

• Built 7 interactive Operations-focused Power BI dashboards, allowing tracking for 95 properties.

• Conducted in-depth analyses of property management trends and improved operational efficiency.

• Collaborated with data engineers to enhance snowflake architecture reducing query execution times by 50%.

• Evaluated historical and real-time data. Reduced overhead expenses by 15%.

• Developed and Published Quarterly and Annual business reviews (ABRs and QBRs) to expand business. Technical Business Analyst, Corporate Property Management Sept 2022 – Dec 2023

• Demonstrated understanding of mapping and process management knowledge by being the POC for SOWs.

• Mitigated quality issues, inconsistencies, and inaccuracies by 80% by transforming data in Power BI.

• Increasing operational efficiency by 20% by identifying and implementing data automation opportunities.

• Automated over 50+ KPIs for decision-making across 8 dashboards.

• Analyzed compliance regulations and processes for onsite maintenance teams. Cutting costs by $100k +. Salesforce at MuleSoft Atlanta, GA

Customer Success Technical Data Consultant Jan 2022- Sept 2022

• API Architecture – Designed and implemented RESTful APIs and web services.

• Data Integration and transformation using MuleSoft’s data weave to transform data (JSON, XML, CSV).

• Consulted and trained clients on current systems to increase business consumption.

• Presented any point development to upper-level management. Florida State University Atlanta, GA

Data Scientist – Accenture Workforce Transformation June 2021 – Dec 2022

• Analyzed 60,000 survey results using R to uncover trends and insights related to workforce performance and retention.

• Developed statistical models to assess the impact of organizational changes on employee satisfaction and productivity.

• Synthesized complex findings into clear, impactful, presentations using Microsoft PowerPoint and Excel, enabling leadership to make informed, strategic decisions.

• Developed predictive models to forecast employee turnover and its financial impact, enabling proactive planning and resource allocation.

Global Data Analyst – UPS Global Business & Strategy Jan 2020 – June 2021

• Directly supported the Global Customer Segment team, identifying delivery trends that provide analysis of the company’s EBITDA

• Analyzed and maintained SOW’s by collecting survey documents, account statements, and expenses.

• Responsible for reviewing and delivering quarterly SWOT analysis to VPs and SVPS.

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