Project Manager Customer Relations

BRYAN MILLER

Henderson, NV *****

702-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Motivated Superintendent/Project Manager highly effective at finding the best methods possible to complete exceptional construction projects. Superintendent/Project Manager with 10+ years leading teams, subcontractors and laborers on large scale communities and custom homes. Well-versed in preparing and interpreting plans for new projects.

SKILLS

WORK HISTORY

Financial Administration

Work Flow Planning

Logistics Management

Excellent customer relations

General contracting professional

Subcontractor management

Interior and exterior renovation

Strong interpersonal skills

Project scheduling

Strong organizational skills

Strong written and oral

communication skills

Implementation and follow - through

Carpentry skills

Graphic design / AutoCAD

Bilingual

Microsoft office Word, Excel,

PowerPoint, Outlook & Access

Bluebeam, more ware & Builders trend

03/2024 to Present Project Manager / Sales

Create Spaces – Las Vegas, NV

• Meeting with general contractors/clients and scheduling job walks to ensure clear communication, timely execution, and proper planning of a project

• Reviewing drawings and plans with installers to ensure that the project is executed as intended.

• Scheduling jobs with the correct amount of man hours and ensuring that workers have the necessary tools, equipment, and Personal Protective Equipment (PPE) for the smooth and efficient completion of a project.

• Reviewing and tracking projections for the month on a weekly basis to ensure that a project stays on track and that goals are met.

• Staying in constant contact with ongoing projects, ensuring steady progress, and managing communication with clients and all stakeholders to ensure the success of a project.

• Maintain good customer relations after a job is completed is essential for fostering long-term relationships, securing repeat business, and encouraging referrals.

• Assisting with outside sales while in the field working to generate new business for the company.

09/2019 to 12/2023 Project Manager / Sales

Desert Eagle Stone – Las Vegas, NV

Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.

Established effective communication among team members for enhanced collaboration and successful project completion.

Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Estimating projects for new and returning clients. Onsite field measures for proper take offs on interior and exterior installations. Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle. Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources. Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

03/2016 to 09/2019 Commercial Superintendent / Quality Control Classic Floors & Interiors – Las Vegas, NV

Improved project efficiency by streamlining communication between subcontractors and clients.

Managed budgets for successful commercial projects by closely monitoring expenses and adjusting as needed.

Delivered high-quality commercial construction projects on time and within budget through diligent oversight of schedules and resources. Oversaw safety protocols on job sites, resulting in a significant decrease in accidents and injuries.

Developed strong relationships with clients through regular communication updates on project progress and addressing concerns promptly. Conducted regular site inspections to ensure compliance with building codes, regulations, and contract requirements.

Addressed all client concerns regarding any installation issues sustainable to their warranty.

03/2005 to 06/2015 Food & Beverage Receiving Attendant Wynn Las Vegas – Las Vegas, NV

Enhanced customer satisfaction by providing efficient and courteous service. Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.

Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.

Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.

Participated in training programs to stay current on industry best practices and company policies.

Collaborated with team members to improve overall service quality and guest experience.

Managed scheduling conflicts efficiently, minimizing wait times for patrons during peak hours.

Developed and maintained strong relationships with customers to increase satisfaction.

EDUCATION

06/2008 Associate of Science: Graphic Design

The Art Institute of Las Vegas - Las Vegas

06/2000 High School Diploma

Apple Valley High School - Apple Valley, CA

LANGUAGES

Spanish

Professional Working

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