Claims Adjuster Collections Specialist
Resume:
KNITIQUE “NIKKI” BRANCH
DeSoto, TX *****
*****.********@*****.***
SUMMARY
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. AML Investigation & Compliance, Fraud, SIU (Special Investigation Unit) Insurance Adjustor, Research & creating procedures and Marketing activities. SKILLS
• Marketing
• Advertising
• Mortgage auditing
• Underwriting Analysis
• Loss Mitigation requests
• Collections
• Foreclosures
• Modifications
• Claims
• Bankruptcy
• Auditing
• Payment Schedule Computation
• Loan File Review
• Complaint Handling
• Attention to Detail
• Adjuster
EXPERIENCE
PILOT CATASTROPHE
Richardson, Texas
Licensed Claims Adjuster 12/2022 to Present
• Roles responsible for proper and timely reserving in accordance with systems
• Provide quality claims to both internal and external customers
• Update the claim database with accurate coding and documentation
• Retain cause and experts, engineers, building consultants as warranted with manager approvals
• Perform thorough investigation, confirm and interpret coverage issues, and draft the appropriate reservation of approval; refer files to siu when qualifying issues arise
• Complete analysis including a review of policy coverages and provisions, and to the reported loss customer banking service
NISSAN MOTOR CORPORATION
Irving, Texas
Collections Specialist 06/2017 to 12/2022
• Identifying and supporting customer claim accounts
• Conduct investigations by obtaining related facts to determine coverage, origin, and extent of losses.
• Review and utilize financial documents to adjust complex business interruption losses.
• Establish and maintain accurate losses cost of estimates and reserve each claim for reporting and financial records.
• Negotiate settlement costs of complexity and perils to achieve fair and equitable settlements of a claim within the policy liability
• Manage litigation process
• Review and assesses risk management policies and procedures and make recommendations for modifications and improvements
• Ensured quality assurance by conducting a final review of offers to determine final qualifications prior to closings
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of Nationstar Mortgage DBA Mr. Cooper
Lewisville, TX
Purchase Clearing/Shipping Coordinator 02/2016 to 06/2017
• Provide support to loan officer and underwriter teams by ensuring the timely, judicious, and accurate processing of mortgages.
• Process and prepare for retail mortgage loans (conventional and government, purchase and refinance) under various loan programs in accordance with policies and procedures
• Coordinated with lenders, buyers, and internal teams to ensure all documentation was accurate and completed on time for smooth loan processing.
• Verified purchase agreements and supported the clearing of conditions to meet closing deadlines.
• Collaborated with underwriters and loan officers to resolve any outstanding issues, ensuring compliance and fast approvals.
• Kept clients and stakeholders updated throughout the process, maintaining strong communication and relationships.
• Organized and tracked all files and deadlines, always staying on top of details to avoid delays and surprises.
• Tracked loan shipments and managed deadlines, making sure everything stayed on schedule for a smooth process.
• Verified accuracy of loan documents, including funding figures, to ensure seamless post-closing activities.
• Maintained detailed records and reports, keeping everyone in the loop and supporting efficient operations. Caliber Home Loans Jan 2014 - 01/2016
Spoc II
• Review accounts, research documents and system notes. Use independent decision-making skills to determine the best course of action to correct account issues and contact customers.
• Answer inbound calls and make outbound calls to resolve delinquencies and offer workout alternatives to foreclosure
• Track and manage requests for research and information from internal and external sources for the purpose of resolving contact and loan resolution difficulties.
• Support manual solicitation campaigns, automated dialer campaigns, and other business units as needed EDUCATION AND TRAINING
Texas College, Tyler, TX 08/2020 - 05/2003
Bachelor of Arts in Business Administration (Marketing). David W. Carter High School, Dallas, TX 05/2003
High School Diploma
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