Patient Experience Healthcare Quality

Dear Hiring Manager:

With progressive leadership in healthcare quality, patient experience, and medical operations. I am excited to apply for the Director, Clinical Strategy Field Adoption role at Davita. My expertise lies in leading cross-functional teams, developing patient-centered programs, and aligning care strategies with rigorous regulatory standards such as CMS, Joint Commission, and ACHC.

At Cleveland Clinic, I spearheaded quality initiatives across five care lines, implemented Lean Six Sigma projects to streamline operations, and developed chronic care utilization frameworks that directly improved CMS star ratings. I’ve served as a regulatory advisor, chaired readmission prevention and compliance committees, and led large-scale onboarding and patient experience projects that enhanced care continuity and operational governance.

My collaborative leadership style and clinical insight have consistently delivered measurable gains in safety, satisfaction, and system-wide operations efficiency. I am passionate about leveraging data and strategic partnerships to advance equitable, value-based care models that drive sustained quality improvement.

Thank you for considering my application. I look forward to the opportunity to further discuss how I can contribute to your organization’s continued success.

Sincerely,

Maria Capretta RN, MSN, CPHQ

Maria Capretta

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