Program Analyst Talent Acquisition

Danielle D. Lewis

Roseville, MI ***** 313-***-**** *********@*****.***

Professional Summary

Program Analyst with extensive experience and a proven success of 7 years in driving strategic Program Analyst operational initiatives with a key focus on Talent Acquisition, Employee Retention, Succession Planning, Organizational Development, Capability Development, Legal Compliance, Grievance Management, Cost & Resource Optimization in Contact Center Software Product Based Companies.

Skills

Forecasting Staff Volume

Complex Problem-Solving

Identifying System Outages

Critical/Analytical Thinking

Delegation/ Time Management

Scheduling Shifts

Employee Retention

Microsoft Office Applications

Quality Analyst

Control of Expenses

Performance Management

Evaluating Proposals

Updating Excel Logs

Human Resource Management

Work History

Contact Representative, 1/2024- Current

Internal Revenue, POD Detroit, MI

The incumbent participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.

Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.

Researches and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken. Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.

Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws.

Logistics Specialist, 05/2023 – 01/2024

Detroit Medical Center, Hutzel Women's Hospital – Detroit, MI

Coordinated incoming and outgoing shipments to maintain schedules.

Tracked supply, equipment and product inventory quantities to maintain necessary levels.

Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Built long-term relationships due to prompt and courteous service.

Verified transactions, product orders and shipping dates and entered information into databases and reports.

Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.

Monitored logistics performance and identified improvement opportunities.

Managed inventory levels to verify availability of stock for customer orders.

Identified opportunities for inventory reductions.

Import/Export Analyst, 02/2023 - 07/2023

Willson International – Roseville, MI

Reviewed, analyzed and evaluated export transactions to recommend process improvements.

Conducted site audits to drive export and import compliance.

Communicated, coordinated and trained personnel on regulations and requirements.

Collected appropriate documentation to support historical record keeping.

Maintained compliant export files to support licensing, customer and transaction screening and classification determinations.

Supervised compliance measures regarding domestic and international tariffs and customs regulations.

Worked effectively in fast-paced environments.

Program Analyst, 02/2016 - 04/2023

Teleperformance USA/ General Motors – Warren, MI

Collaborated with managers to identify and address employee relations issues.

Improved office efficiency by effectively managing internal communications and correspondence.

Set and adjusted to schedules to maintain optimal coverage and service levels.

Worked with management to develop strategic and tactical plans to meet staffing requirements.

Collected and analyzed information to monitor employee compliance outcomes, identify and address trends of non-compliant behavior.

Generated and analyzed reports to monitor employee engagement and attrition trends.

Conducted performance reviews and provided feedback to managers on employee performance.

Coordinated implementation of contact center employee-related services, policies and programs through departmental staff.

Worked alongside global business leader to deploy new training strategies.

Education

Master’s Degree, Business Administration: Operations and Supply Chain Management, 02/2018

Colorado Technical University - Colorado Springs, CO

Bachelor of Arts: Fashion Design and Merchandising, 06/2015

International Academy of Design & Technology - Troy, MI

Cum Laude &President's List

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