Customer Service Administrative Support

AIMEE DE LA ROSA

*****.**********@*****.*** 754-***-****

Professional Summary

Dedicated and bilingual Office Manager with over 9 years of experience in administrative support, customer service, and operational management. Skilled at improving workflow efficiency, resolving customer concerns, and driving sales performance. Passionate about creating organized and thriving work environments. I am fluent in English and Spanish. Skills

● Bilingual: English & Spanish

● Customer service focused

● Strong communication & interpersonal skills

● Microsoft Office, QuickBooks, Sage

● Organized & detail-oriented

● Payroll & vendor account management

Experience

Neptune Nursery

Office Manager

August 2018 – Present Palm City, FL

● Oversee nursery operations and ensure all plants are healthy and properly maintained

● Drive sales goals by supporting team initiatives and monitoring performance

● Deliver exceptional customer service, including resolving escalated issues professionally

● Manage vendor, supplier, and customer accounts

● Maintain accurate expense records, payroll, and office documentation

● Answer phones, respond to emails, and handle in-person customer and vendor inquiries Shrimper’s Bar and Grill

Hostess

June 2018 – November 2018

● Greeted guests and managed seating assignments

● Handled phone inquiries and to-go orders

2

● Maintained cleanliness of dining areas and restrooms

● Assisted with monthly merchandise inventory and food running Catalfamo Flooring

Order Processor

December 2017 – August 2018

● Processed customer orders and ensured on-time fulfillment

● Provided support in a high-volume call center environment

● Resolved issues related to shipping and order accuracy

● Trained new hires on order processing procedures Triton Sod

Office Assistant

March 2017 – November 2017

● Maintained organized office space and handled customer walk-ins

● Updated vendor and customer accounts

● Sent out weekly customer account statements

Powertech Specialists

Administrative Assistant

December 2014 – March 2017

● Managed schedules and deliveries for company drivers

● Reconciled vendor and supplier accounts

● Assisted with lien documentation and office/warehouse inventory

● Provided HR and management support, organized company events Education

Palm Beach State College

Associate of Arts in Business Administration

Marjory Stoneman Douglas High School

High School Diploma, 2013

References

Available upon request

Contact this candidate