Customer Service Managing Director
Resume:
Latoria Singleton
Managing Director
Contact Information
**** ** *** **, ***********, FL
32609
*****************@*****.***
LinkedIn:
Assistances with schedule doc-
tors appointment
Skills
• Vital Signs
• Oversight
• CPR, AED, And Basic First Aid
• Customer Service
• Financial Management
• Direct Reports
• Financial Statements
• Companionship
• Community Health
• Client Relationships
• Financial Services
• Human Resources
• Basic Medication Administra-
tion Validation Certificate
• APD Direct Care Core Compet-
encies Course
• Attestation Of Good Moral C-
haracter
• APD Zero Tolerance Course C-
ertification
• Behavior Safety Specialist Tra-
ining
• Health Insurance Portability A-
nd Accountability Act ( HIPA)
• Successfully Completed HIV/
Infection Control
• Person Centered Planning Ap-
proach
Experienced Managing Director with over 14 years of strategic leadership, business development, and relationship management. Skilled in driving company growth, en- suring operational efficiency, and overseeing departmental performance to achieve organizational goals. Proficient in managing executives and staff to cultivate a high performing workforce.
Over 25 years of experience in Excellent reputation for resolving problems and impro- ving customer satisfaction.
A dedicated, helpful Certified Nurse Assistant with experience in the Medical Field sector. Maintain a safe, supportive, and comfortable environment for those under my care, and ensuring that my job description operates efficiently and effectively. Able to work independently and use in-house resources effectively, such as problem resolution procedures.
Employment History
Managing Director Jun 2021 - Present
World Wide Webb • Newberry, FL
• Provided strategic leadership to drive company growth and achieve financial targets.
• Developed and implemented business plans to ensure operational efficiency and effectiveness, including financial management.
• Built and maintained client relationships.
• Oversaw the overall performance to ensure alignment with organizational goals, focusing on oversight and performance management.
• Managed a team of staff, including direct reports, to cultivate a high-perform- ing and motivated workforce.
• Enhanced customer service initiatives to improve client satisfaction and re- tention.
• Led business development efforts to identify new opportunities and expand the company's portfolio.
Certified Nurse Assistant/Caregiver Jun 2016 - Dec 2020 Southern Loving Care • Live Oak, FL
• Assisted patients with daily living activities, such as bathing, dressing, and grooming, while following personalized care plans.
• Monitored patients and reported any abnormalities to medical staff, including vital signs.
• CPR
• Healthcare
• Performance Management
• Business Development
• Project Management
• Start-Up
• Provided emotional support and companionship to patients.
• Assisted with feeding and meal preparation according to dietary needs and resident care standards.
• Maintained a clean and safe environment for patients, ensuring quality care.
• Utilized CPR and first aid skills when necessary.
• Delivered exceptional customer service to patients and their families. Certified Nursing Assistant Jun 2016 - Oct 2019
Family Life Care • Gainesville, FL
• Provided comprehensive and compassionate care to patients in their homes, achieving a 95% patient satisfaction rate
• Assessed and monitored patients' conditions and reported any changes to the healthcare team, including vital signs and blood pressure
• Administered medications and treatments as prescribed by physicians, ens- uring quality care
• Developed and implemented individualized care plans for each patient
• Provided education to patients and their families on managing illnesses and promoting wellness, emphasizing home health practices Certified Medical Assistant/Certified Nurse As-
sistant
Feb 2010 - Dec 2020
Hunters Crossing Place Memory Care • Gainesville, FL
• Assisted healthcare providers with patient examinations and procedures, contributing to a 95% patient satisfaction rate.
• Administered medications and treatments as directed by medical staff, en- suring quality care.
• Performed basic medical procedures such as taking vital signs and collecting specimens.
• Managed patient records and maintained confidentiality of sensitive info- rmation, demonstrating strong customer service skills.
• Provided compassionate care and emotional support to patients and their families, emphasizing direct patient care.
Education
High School / GED Diploma Mar 2020 - Mar 2021
Cornerstone Christian Correspondent School • Townsend, GA Medical Quality Assurance CNA LICENSE # 210704
Certifications
Certified Nurse Assistant
May 2024
CPR, AED and Basic First Aid
Jun 2023
Blood Borne Pathogens
May 2024
Basic Medication Administration
Jul 2024
APD Direct Care Core Competencies Course
Jul 2021
Health Insurance Portability and Accountability Act (HIPAA Apr 2024
APD Zero Tolerance Course
Apr 2024
Safety-Care Training
Jul 2024
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