Business Development Account Manager

JEFFERY C. RAMIREZ **********@******.*** 984-***-****

SALES PROFESSIONAL • RELATIONSHIP BUILDER • ACCOUNT MANAGER

Client-centric Sales & Account Management Professional offering a solid background fostering and nurturing long-lasting customer relationships and providing consultative sales in diverse industries. Proven expertise in closing sales and penetrating new markets to ensure sustainable revenue growth. Recognized by management for the ability to make each customer feel like they are important leveraging a knack for understanding and anticipating client needs. Characterized as a customer centric leader who identifies solutions to challenges through prompt attention to detail.

CORE SKILLS

Team Leadership

Goal Attainment

Lead Qualification

Client Retention & Satisfaction

Overcoming Objections

Building & Fostering Trust

Presentations & Speaking

Business Development

Territory Management

Market Penetration

Sales & Service Strategy

EXPERIENCE

Airgas – Raleigh, NC

September 2024 to Present

New Business Development

Conducts thorough research to identify potential customers and generate leads.

Presents products to clients and tailors sales presentations to clients' specific needs.

Builds rapport and addresses customer objections effectively.

Plans and organizes work schedules to prospect, qualify, develop and close new accounts.

Collaborates with internal teams to provide solutions that meet customer requirements.

Prepares sales proposals, quotes and contracts.

Stays updated on market trends and competition to maintain a competitive edge.

Resolves customer inquiries and complaints professionally.

Maintains accurate records and submits required reports.

Upholds confidentiality of sensitive information.

Presents a professional image reflective of the company values.

Wesco Distribution- Charlotte, NC

May 2023 to September 2024

Senior Outside Sales Representative

Executes and expands assigned customer account plan(s) which is developed in conjunction with management.

Works exclusively with Duke Energy and their nuclear and renewable energy power plants in the eastern half of North Carolina. Providing an array of products ranging from industrial parts and supplies to PPE and consumables.

Began initiative to expand Wesco’s service network to include Piedmont Natural Gas

Executes on billing margin initiatives through value added services, marketing programs, and supplier engagement.

Prospects potential customers, including cold calling and developing leads through referral channels.

Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

Demonstrates the functions and utility of products or services to customers based on their needs.

Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

Utilizes sales management tools for sales planning, supplier planning and documenting opportunities.

Develops and grows product knowledge through WESCO and supplier training.

Develops strong relationships with suppliers, including performing regular joint sales calls.

Provides quotations directly or in conjunction with sales support team.

Peco Pallet, Inc - Raleigh-Durham, NC

August 2019 to April 2023

Account Manager- Mid Atlantic US

Maintaining existing relationships with high volume customers including Kraft-Heinz, Hershey, and Coca-Cola to develop pallet pooling solutions and ensure that all necessary physical and administrative controls are in place.

Works with all levels of the customer’s organization, including education of warehouse personnel on proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors.

Build and strengthen all relationships within the respective region and is accountable for maintaining asset control. Physically visiting customers in all states on US east coast.

Primary point of contact with the customer’s operations team, assisting and advising through virtual and in person communication.

Piloted an initiative for drop trailer detention and reduced cost by 75% to customers.

Reduced past due accounts by 80% using good faith crediting to initiate payments.

Helped to reconcile accounts before initiating new variable pricing model based on indices such as lumber and fuel costs. The new model reduces customer cost by as much as 10% net.

Track and clearly communicate the progress of monthly/quarterly initiatives and metrics to internal and external stakeholders using Microsoft Power BI dashboard software.

Lean Six-Sigma Bronze training certified.

Monitor and analyze network flows within assigned accounts to identify gaps and areas of improvement. Have cut asset waste by 50% in smaller accounts by increasing communication.

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

Liaise between the customer and internal teams to escalate and resolve operational challenges and breaches in commercial terms/contractual agreements.

Update job knowledge by participating in development, training, and mentorship opportunities.

OXI FRESH OF RALEIGH - Raleigh, NC January 2017 to August 2019

Owner Operator

Took on ownership and built team from the ground up, increasing commercial accounts 150%.

Hired, then trained 5 new technicians on utilizing products and services and to organically create upselling opportunities in residential services. Increased revenue 25% quarterly since tenure.

Maintained perfect, 5-star Google rating, catapulting Search Engine Optimization by 40%.

Grew Net Promoter Score (NPS) 92% from prior owner’s rating of 85% and a national average NPR of 75%.

Developed two unique direct marketing strategies previously underutilized, driving increased revenue and generating brand awareness.

Established social media footprint, increasing visibility in an otherwise untapped market.

Serve as a Member of Raleigh Chamber of Commerce and Triangle Apartment Association.

TIDY USA - New Orleans, LA

August 2014 to December 2017

Business Sales Manager

Managed services for 80 properties nationwide; signed several major accounts during tenure, including Watergate Hotel in Washington DC, Fairmont Hotel in Austin TX, The 4 Seasons Hotel New Orleans LA and Windsor Court Hotel in New Orleans, LA.

Conceptualized and implemented new strategy for paying staff on the amount of area cleaned versus a time scale, doubling efficiency of workers, increasing quality and eradicating “clock milking”. This increased revenue by 25% while maintaining positive team morale.

Delegated responsibilities to team supervisors, facilitating a sense of ownership among staff, driving increased client satisfaction, and allowing more time to focus on business development.

Researched and developed new techniques for commercial janitorial field, including the use of backpack vacuum cleaners to reduce back stress and environmentally safe “green” cleaning.

UROSOURCE LLC, New Orleans, LA

May 2011 to July 2014

Sales Manager

Marketed and promoted medical supplies to end-user medical clinics treating spina bifida and multiple sclerosis, while serving as Sales Manager to new hires.

Led team of 6, facilitating staff in reaching quotas while simultaneously maintaining own book of business.

Built solid client base by fostering relationships and networking at research symposiums and medical trade shows, increasing client base 120% during tenure.

Served as volunteer fundraiser for children’s events including the MS “Ride for the Cure” event in May 2012.

Prospected for leads and established business relationships throughout the Gulf Coast including Louisiana, Mississippi, and Alabama.

Captured company’s largest account, Children’s Hospital Louisiana for the sale of intermittent catheters.

SMITH RUBIN & ASSOCIATES, New Orleans, LA

February 2009 to April 2011

Sales Manager

Generated/scheduled appointments and educated prospective leads on value-added solutions.

Participated in trade shows and conventions throughout the New Orleans and Mississippi gulf coast regions.

Supported the mentoring and training of 5 new sales team members on sales and marketing best practices.

Tracked representative sales through internal and external educational programs.

Prospected high-revenue ($50M+) national companies.

LOEFFHELHOLZ PROPERTIES, LLC, New Orleans, LA

May 2002 to March 2009

Property Sales Manager

Managed sales processes of residential properties; started with 12 and increased to 36 separate properties.

Developed and executed sales strategies, surpassing monthly and quarterly goals and exceeding goals constantly by 50 to 75%.

Identified sales leads and expanding business, growing portfolio by 75%.

Conducted market research to keep abreast of market trends, demands, and prices.

Prepared sales reports, forecasts, and status updates for ownership group.

Liaised with real estate brokers and agents regarding document preparation and submissions.

EDUCATION

Bachelor of Science, Business, Minor in Political Science, University of Alabama, Tuscaloosa AL

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