Business Operations Customer Experience

Parinda Patel

Denver, Colorado ***** 303-***-****

**************@*****.***

Executive Leadership and Operations Profile

Highly effective business operations executive with over 15 years’ experience. Offering an array of skills in building flexible and cross-functional teams designed to meet company goals, strategic vision implementation and business/financial acumen. Expert in perfecting customer experience. Qualified in preparation, development and implementation of strategic plans to grow business. Proven history of sound decision-making within a fast-paced environment.

Highlights of Expertise

Strategic Business Planning

Personnel Development

Cost Savings and Reductions

Marketing/Advertising

Leadership, Empowerment

Performance Analysis

Human Resource Knowledge

Contract Negotiations

Acquisition Integrations

Expert in several PMS platforms

Profit and Revenue Management

Software Management

Problem Solving

Workforce Management

Career Experience

PJP Hospitality Enterprises, Cheyenne, Wyoming

Provided executive-level leadership for a hospitality management company that owns several franchise hotels across multiple states.

CHIEF OPERATING OFFICER (March 2012 to Present)

Oversight and management of daily front and back-office operations of 12 hotels across five states with approximately 30-50 staff each while expertly managing a monthly budget depending on size of hotel. Developed marketing strategies to implement and build relationships that were essential to increasing business developments, sales and investment opportunities. Provided staff training, promoted team building and coordinated individuals’ strengths to optimize team performance. Met strategic growth goals for expansion into new markets through acquisition and construction with a predetermined annual budget while consistently meeting and/or exceeding project deadlines.

Increased sales, revenue and ADR by 3-5% monthly by securing sales contracts and reduced payroll costs by 7% annually by implementing budget, customer service, and quality standards best practices.

Identified and capitalized on new growth/sales opportunities through market analysis, brand development expertise and keen business instincts.

Reduced turnover in personnel from 6% to less than 1% by building customer-focused teams, promoting a teamwork environment and developing individualized career and goal plans with staff members.

Develop and implement strategies that increase sales, market share and profitability.

Increased company revenue per hotel by 8-10% year over year.

Exempla Family Practice and Pediatrics, Lafayette, Colorado

Accomplished front office operations in a preventative and acute-care services facility.

BUSINESS OPERATIONS MANAGER (September 2009 to September 2012)

Skillfully managed patient scheduling, registration, and case flow. Responsible for staff development and tracking performance and quality measures. Provided financial oversight for accounts receivable.

Used customer satisfaction measurements to balance performance and quality measurements for optimal patient care while improving profitability.

Developed a case flow management system that provided reduced patient wait times and increased customer satisfaction.

Ensure policies and best practice are up to industry standards and revaluations.

Additional Experience

Director of Public Relations (2002 to 2004) • Wyoming Student Alumni Association, Laramie, Wyoming

Medical Intern/Resident/Attending Physician (2008-2015) • CU Medicine

Education & Credentials

Master of Arts in Management, Negotiation Mastery and Disruptive Strategy

Harvard Business School, Cambridge, MA

Executive Master's in Business Administration

University of Notre Dame Mendoza College of Business, Notre Dame, IN

Master of Healthcare in Administration

Walden University, Minneapolis, MN

Doctor of Medicine

UC San Diego Medical School, La Jolla, CA

Bachelor of Science in Health Sciences

University of Wyoming, Laramie, WY

Certificates and Personal Development

Negotiation Mastery – Harvard Business School

Master’s Certificate – Six Sigma Lean

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