Call Center Intelligence Analyst
Resume:
LONNIE LEE CLAYTON JR
Tulsa OK 74133
************@*****.***
EDUCATION
Southern New Hampshire University
**/**** – 01/2018
Manchester, New Hampshire
Bachelor of Science, Healthcare Administration
GPA: 3.986
Summa Cum Laude
MILITARY
362nd Psyop Company
07/1985 – 07/1993
Fayetteville, Arkansas
E4, 96B Intelligence Analyst
Honorable Discharge
Analyzed and evaluated intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action
Prepared Order of Battle records using information from all sources and prepared strength estimates of enemy units
Performed helicopter propaganda leaflet drops and mobile loudspeaker missions
EMPLOYMENT HISTORY
Customer Service Representative
01/2025 – 04/2025
Dish Network
Tulsa OK
Provided Boost Mobile customers
with call center account service
Political Canvasser Lead, 60+ hours/week
10/2022 – 10/2023
Westwin Enterprises
Charleston SC, Charlotte NC, Atlanta GA, St Louis MO
Supervised 20 door to door surveyors
Provided grid guidance for performance enhancing coverage
Bus Operator, 40+ hours/week
01/2024 – 05/2024
MetroLink of Tulsa
Tulsa OK
Perform city wide bus operations transporting customers
Driver, 60+ hours/week
01/2021 – 01/2022
Tre Sol
Tulsa, Oklahoma
Delivered Amazon parcels to US post offices via box truck to four state area.
Night Auditor, 40 hours/week
08/2019 – 02/2020
Hotel Equities
Tulsa, Oklahoma
Performed nightly audit of hotel financials
Checked guests in and out.
Home Health Aide, 40 hours/week
05/2018 – 05/2019
Visiting Angels
Tulsa, Oklahoma
In Home Private Family Care Companionship, meds assistance, cooking, cleaning, errands, and house maintenance
Caregiver, 120 hours/week
01/2015 – 01/2017
Smith Family
Pea Ridge, Arkansas
Cared for elderly gentleman 24 hours a day, five days a week in his home cooking, cleaning, errands, and house maintenance
Risk Coordinator, 40 hours/week
06/2013 – 01/2014
Capital One Auto Finance
Tulsa, Oklahoma
Performed call center environment phone collections on individual past due auto loans. Received payments and provided program options to bring accounts current. Averaged 60 calls per day Moved from early-stage collections to late stage and became Gold Club Member based on superior metrics in three months which is a quick promotion. Soft skills, empathy and problem-solving were utilized every day
Service Advisor, 40 hours/week
09/2011 – 03/2013
US Bank
Coeur D'Alene, Idaho
Assisted business account card members with credit card issues via a call center environment. Performed account maintenance, credit line increases, address & phone changes, additional cards and offered appropriate upgrades. Averaged over 80 calls per day Promoted from consumer to business accounts in less than normal timeframe for new employees August 2012
NF-III-0326, Office Automation Specialist, 40 hours/week
05/2004 – 04/2006
Department of the Air Force
Wright-Patterson AFB, Ohio
Conducted qualitative and quantitative market research. Administered surveys, collected data, tabulated responses, and assisted the 88th Services Division Marketing Director in analyzing results.
Prepared and presented briefings regarding base activities and functions to military and civilian newcomers during orientation.
Coordinated and assembled meeting rooms and teleconferences between multiple departments for training and other assemblies.
Provided base information to military personnel and civilians via phone and walk-in conversations. First contact for the Services Division Marketing Department.
Transcribed Marketing Director’s notes and digital and audio recordings using Microsoft Office and Desktop Publishing software. Edited and updated base website.
Created flyers and posters for base activities.
Performed cost transfers between service departments.
Parts Sales Representative,
Full Time
07/2006 – 10/2007 and
07/2002 – 12/2002
The Larson Group
Northwest Arkansas
Researched, ordered, and tracked heavy duty truck parts from proprietary warehouses, direct manufacturers, and local resources.
Provided outstanding customer service utilizing courteous and effective communication with phone and walk-in customers as well as mechanics from the service department.
Parts Sales Representative,
Full Time
10/2007 – 02/2009 and
09/1996 – 05/2001
Rush Truck Center
Tulsa, Oklahoma
Researched, ordered and tracked heavy duty truck parts from proprietary warehouses, direct manufacturers and local resources.
Provided outstanding customer service utilizing courteous and effective communication with phone and walk-in customers as well as mechanics from the service department.
Office Manager,
40 hours/week
05/1990 – 09/1996
Gurkee’s International Inc
Tulsa, Oklahoma
Multi-tasked many procedures in a timely and efficient fashion to include order entry, payroll and payroll taxes, accounts payable and receivable, bookkeeping and data entry.
Managed the daily integral operations of the company. Approved new account openings, guided outside salespeople, and directed all internal personnel functions
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