A LBERT W ILSON
Contact Information ● 910-***-**** ● ***************@*****.***
SUMMARY OF QUALIFICATIONS
● Passionate about elevating the quality and efficiency of service provided to customers and enhancing the work culture
● Experienced, self-motivated and hardworking professional that takes responsibility for projects from start to finish
● Able to follow written and verbal directions, concluding stellar results
● Ability to assess challenging situations, identify critical issues and formulate solutions quickly and decisively utilizing my communication skills to minimize the company’s risk objective
● Conscious and productive professional with many years of experience serving as a key contributor within the cleaning and service industry
● A multitasker that can prioritize work for efficiencies without minimizing work results CORE COMPETENCIES
● Time Management
● Judgment and Decision Making
● Active Listening
● Coordination
● Critical Thinking
● Workplace Safety
● Leadership Experience
● Training and Development
PROFESSIONAL EXPERIENCE
C ITY OF J ACKSONVILLE
F ACILITY M AINTENANCE J ACKSONVILLE, NC F EBRUARY 2020 – P RESENT
● Clean and supply designated areas (dusting, sweeping, vacuuming, mopping, emptying trash, etc.)
● Follow procedures for storage and disposal of trash and transported it to designated areas
● Report maintenance concerns via work order requests to appropriate personnel
● Secure the facility, ensuring building is locked/unlocked as required
● Notify management of occurring deficiencies and the need for repairs
● Prevent damage to floors and fixtures by following procedures for the use of chemical cleaners and power equipment
● Operate and use janitorial tools, equipment, and supplies
● Follow safety rules, operating and maintenance instructions, procedure manuals, and safe handling instructions for chemicals
N ORTH A MERICA M OVING AND S TORAGE
M OVER J ACKSONVILLE, NC M ARCH 2015 - J ANUARY 2020
● Packed and boxed fragile articles to prevent damage during transport
● Packed and unpacked items in an organized and efficient manner
● Lifted, carried, and loaded furniture weighing up to 100 pounds, onto box trucks for transport
● Delivered and set-up furniture inside client homes, as requested within committed time frames
● Trained new hires and provided best practices and constructive feedback
● Responded to inquiries and requests from donors, clients, customers and community partners in a knowledgeable and professional manner
● Provided problem-solving solutions when necessary
● Collected furniture from residential and commercial locations
● Demonstrated the ability to protect all furniture and other articles from damage through best practices
● Followed all steps necessary to ensure proper protection of our customer’s property W HEATON M OVING AND S TORAGE
M OVER J ACKSONVILLE, NC A PRIL 2007 - M ARCH 2015
● Loaded and unloaded furniture and other items from moving truck
● Dismantled and reassembled furniture to ensure the proper handling to avoid any damage
● Ensured the safety of our customers and their property from the initial point of contact until the job is completed
● Inventoried and tracked items to ensure all items were accounted for and without damage
● Developed a steady rapport with customers to ensure their needs were met
● Operated moving equipment such as dollies and ramps to load and move items from one location to another
EDUCATION AND TRAINING
G ENERAL E DUCATION
C OASTAL C OMMUNITY C OLLEGE J ACKSONVILLE, NC GED 2002