Client Relations Direct Support
Resume:
Denise Laureano
**********@*****.***
To launch a rewarding career in a setting with facility that will utilize my skills, education, and good work ethics to increase client relations.
Work Experience
OCA-Orlando, FL February 13, 2022-Present
One on one Instructor Assistant
• Setup the morning board for the day schedule
• Work on academics, arts, and crafts
• Assisted with therapy classes due to behaviors
• Helped prepare lunch and personal hygiene
• Picking individuals up from home and transporting to their daily program Hubbard Day- Stamford, CT. October 6, 2020-2021
• One on One Behavior Instructor Assistant
• Greet Student upon arrival
• Assist with Feeding and personal Hygiene
• Work on Fine Motor Skills/Academics
• Assist with Arts and Crafts
Milestones Behavioral Services
• One on one Instructor Assistant
• Setup the morning board for the day schedule
• Work on academics, arts, and crafts
• Assisted with therapy classes due to behaviors
• Helped prepare lunch and personal hygiene
• Picking individuals up from home and transporting to their daily programs
• Go out to the community and volunteer at the food
• Working one on one with individuals with Autism
Direct Support Professional West Haven Community House - West Haven, CT 2016 to 2017
• Picked up clients from their nursing home
• Search Internet for community activities
• Assist them in getting ready for daily outings
• Document daily events and outings
• Return company vehicle and keys to office
Residential Central Florida Group Homes - Winter Park, FL September 2010 to July 2014
• Assist incoming and outgoing residents
• Assist residents with emergency phone calls
• Clean for emergencies damages or injuries
• Cook and clean for the residents
• Building Safety Supervision
• Assist residents receiving medication
• Assist residents with the daily activities
• Log all resident information
• Assist residents with meals
• Contact families in emergency
• Assist residents to community events
Residential Manager Alternative - Stratford, CT 2008 to 2010
• Assist residents with daily home activities
• Assist residents with personal needs, mobility
• Collect And Record medical and safety data
• Responsible for making emergency decisions Involve each individual in recreation/leisure
• Assist residents with personal cleaning
• Provide clients with the support within community
• Assist residents with decision making
• Maintain resident's home environment
• Log daily behavioral documentation
• Provide transportation as necessary
• Cook, Clean residents homes
• Assist residents with personal phone call
Medical Receptionist Staywell Health Center - Waterbury, CT 2007 to 2009
• Extensive customer service
• Extensive phone usage collecting co-pays
• Scheduling PT appointments
• Billing and medical records
• Medical Translation
• Extensive computer work
Medical Secretary Frank Carbone - Bridgeport, CT 2000 to 2003
• Front desk supervisor
• Patient scheduling
• Extensive computer work
• Heavy call volume
• Cash handling for co-payments Customer Service
Education
High school
Skills
Direct Support, Direct Care, CNA
Certifications/Licenses
Fire Safety
May 2018 to Present
RBT course
PCM
May 2022-Present
CNA
March 2001 to Present
Medication Administration
January2018 to January 2020
Additional Information
Bilingual Fluent – Spanish and English
References available upon request
Contact this candidate