Nursing Assistant Certified

Paula a. Webster

Bel Air, MD ***** cell: 410-***-**** **************@*****.***

Summary of Qualifications

Skilled Certified Nursing Assistant with over 25 years’ experience; fluent in Pediatric medical terminology due to years of working in a clinical setting. Knowledgeable in procedural protocols and establishing efficient operations; Administrative experience; Skilled at establishing rapports with people of diverse backgrounds. Proficient in Microsoft Office; Strong team member and problem solver. Uses strategic thinking skills to positively impact patients and organizational success.

PROFESSIONAL LINKS

https://linkedin.com/in/paula-myers-webster-45701045

https://www.gbmc.org/services/cochlear-implant-center

https://stream.asha.org/ipp-in-action-cochlear-implant-center

Skills

Hospital outpatient; surgical billing; coding; Supervisory skills; analysis of information; analyze and interpret routine data; database management; excellent customer service; optimizing workflows; medical terminology, change management, process optimization, innovations, creativity, detail oriented, verbal and written communications.

Professional Experience

Greater Baltimore Medical Center

Cochlear Implant COORDINATOR 08/2021 to Present

Provide patient centered care to 80 new candidates per year while providing lifelong support to 1,000 recipients

Serves as an integral member on a high performing multidisciplinary team

Communicates effectively with patients, parents, and family members

Organizes, prioritizes tasks and duties.

Improved project efficiencies with resource allocation and time management practices

Thorough utilization in documenting in EMAR with Epic and Meditech

Organizes and prepare cochlear implant equipment and technological connectivity for implant recipients for seamless education services

Coordinates and facilitates Letters of Medical Necessity via DocuSign

Educates patients and families regarding utilization of complex cochlear equipment

Counsel patients regarding medical equipment and upgrade options

Facilitates preparation and submission of medical equipment orders and upgrades

Maintain thorough tracking of evaluation, training, and order details

Provide timely troubleshooting in-person, via phone, email, and virtually

Manages and submits equipment repair requests

Provide updates and requests to providers regularly

Transform and maintain patients facing educational documents

Increased practice efficiency by reducing non-billable services by 75%

Unit Coordinator, Emergency Medical Technician, pediatric Department 05/2004 to 08/2021

Managed administrative functions pertaining to the physicians and facilitates care processes with clinical staff regarding patient transfers and all pertinent documentation

Supported the physical, emotional and developmental needs of patients

Collected patient specimens, input/output, and other delegated tasks

Obtained vital signs, IV placement, lab draws

Aided with medical procedures as needed

Performed EKG’s, blood glucose levels and records patient care, condition, progress and concerns

Managed and optimized medical supplies for the Pediatric Unit

Represented the Pediatric Unit in the 5S hospital wide implementation for Lean Management in supply ordering

Unit Coordinator, Emergency Department 05/2001 to 05/2004

Provided secretarial support for the emergency department clinical staff

Maintained patient and unit records

Coordinated outside the hospital with testing and follow-up appointments

Coordinated transfer of patients to other departments for testing

Lead equipment and supply inventories

Implemented post discharge phone calls to patients and outside Dr. Office’s

Extensive knowledge with medical terminology

Equipment and supply inventories, post discharge phone calls

Answered and triaged patient and professional calls

Performed administrative functions such as faxing, acquiring medical reports, lab results, clinical testing results

admitting officer, patient access 11/1999 to 05/2011

Interviewed patients to obtain necessary demographic information

Prepared admission/registration forms and gathers insurance information

Conducted operational tasks related to the admission of inpatients and outpatients into our Medical Center

Placed calls to insurance companies verifying insurance eligibility

Education & skills

Education: Community College Baltimore County (CCBC) 1998-2009; American Red Cross 2008

Certifications: Basic Life Support CPR 2008-current

Certified Nursing Assistant License (CNA); Maryland Board of Nursing 2008-current

Certified Medication Technician, Maryland Board of Nursing 2018-current

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