Human Resources Resource Officer
Resume:
Eltone’ L. Smith
Freeport, Grand Bahama
Contact: 242-***-**** ***********@*****.***
E D U C A T I O N
B.A, Business Administration – Management (March 2015), Berkeley College, New York, NY M.S, Human Resources – Human Resource Management (June 2017), Nova Southeastern University, Davie, FL ACCOMPLISHMENTS
Sigma Beta Delta National Honors Society (Business, Management and Administration) Kappa Delta Pi, International Honor Society in Education
CERTIFICATION
Group 2: Human Research- Social-Behavioural-Educational (Non-HPD) Researchers S K I LL S
• Recruiting Onboarding
• Conflict Resolution Customer Service
• Effective Communication Project Management
• Leadership & Team Management Change Management
Software Experience: Microsoft Office Suite: Word, Excel, Power Point and Outlook. TMS & Payroll Solutions J O B E X P E R I E N C E
SAWYERS FRESH MARKETS
Freeport, Grand Bahama
Human Resource Officer
October 2023- May 2025
• Assist with NIB registration for expatriates and the processing of NIB forms.
• Assists with creating employee identification i.e employee identification numbers.
• Assists with processing C10 forms for NIB.
• Assists with securing housing for expatriates.
• Attends and participates in disciplinary meetings, suspensions, internal investigations with line managers.
• Conduct immigration process inclusive of applying for work permits and preparing labor certificate applications.
• Conduct probationary reviews.
• Conducts new hire background and reference checks.
• Contract, probation & suspension preparation.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring to complex and/or sensitive matters to the appropriate staff.
• Keep abreast of current Human Resource Market trends.
• Maintains employee leave log which consists of vacation and sick leave balances.
• Maintains the integrity and confidentiality of human resources files and records.
• Onboarding & Offboarding staff.
• Performs other related tasks as assigned.
• Process employee reimbursement forms for expatriates.
• Process payroll for Sawyers Fresh Market Lucaya & Oak line staff.
• Responsible for delegating employee benefits and insurance policies.
• Responsible for development of employee engagement activities and community service projects.
• Responsible for the creation and distribution of employee newsletters.
• Schedule & conduct interviews.
MINISTRY OF PUBLIC SERVICE NORTHERN REGION
Freeport, Grand Bahama
Chief Human Resource Training Officer
August 2022- October,2023
• Oversee the design, development, and delivery of all training programs for the Northern Region of the Public Service.
• Create & Implement Standard Operating Procedures (SOP’s) for Training Department.
• Supervise, manage and lead Training Officers and programs for the Northern Region.
• Assists in managing the office when Officer in Charge is absent.
• Conduct training needs surveys and analysis for the Northern Region.
• Evaluate the effectiveness of training programs by tracking employee progress according to established milestones and timelines.
• Manage and maintain confidential information.
• Assess the level of education and skillset to ensure correct compensation and benefits.
• Prepare budgets for workshops and seminars.
• Facilitate and design courses.
• Responsible for employee incentive programs.
• Plan and coordinate orientation for special programs i.e. 52 weeks program and PS-PEP.
• Organizing and invigilation of external examinations as requested. HEALTHTRUST WORFORCE SOLUTIONS – LOCUM TENENS
Sunrise, FL
Human Resources Program Professional Team Lead
March 2017 – August 2022
• Acted as a liaison between vendor partners and the facility to place Doctors on accurate specialty assignments.
• Assisted with vendor, facility and employee trainings.
• Assisted in implementing new strategic practices and policies within the department.
• Billing & Payroll Contact for Locums Department.
• Created Audit Reports for Providers.
• Developed training guides for new and existing policy procedures.
• Implemented a policy strategy that adheres to the company’s rules & regulations for vendor discrepancies.
• Implemented Change Management Life Cycle to initiate change and increase productivity.
• Increased department’s productivity by sourcing internal and external hires.
• Informed new hires of job duties, responsibilities and day to day activities.
• Initiated 30 percent growth by maintaining name clear process.
• Maintained confidential employee files.
• Managed employee trainings, orientation and shadowing.
• Presentation deign and content development.
• Processed Timesheets and ensured the accuracy of approvals, drafted submittals and rejections.
• Provided software and system training for the rollout of new program office procedures.
• Responsible for ensuring vendor/provided payouts.
• Screened candidates, client facilities and vendor partners’ inquiries.
• Successfully initiated process improvements that aided in timely payouts to vendors and providers. BERKELEY COLLEGE- HIGHER EDUCATION
White Plains, NY
Office Assistant / Manager
April 2012 – March 2015
• Administered general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Assisted in recruiting and onboarding new staff.
• Composed meeting notes.
• Conflict resolution and mediation.
• Filed and retrieved corporate documents, records, and reports.
• Mentored and trained new employees on office duties.
• Participated in developing department goals, objectives and systems.
• Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Provided project management support to residential life leadership.
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