Customer Service High School
Resume:
Tasha Brown
*********@*****.***
Permanent Address:
Saint Charles, MD 20602
Objective: To gain further knowledge and expertise in the field of customer service.
SUMMARY OF QUALIFICATIONS
●CPR/ First Aid/ AED certification
●Strong time management and organizational skills
●Demonstrate the ability to design, develop, implement, and evaluate fitness and wellness programs
●Demonstrate ability to work within an integrate fitness and wellness program.
●Ability to teach group exercise classes and instruction on exercise floor
EDUCATION
James Madison High School
High School Diploma
2021-2022
Professional Experience
Sept. 2021 / Current Waldorf Fitness Center Waldorf, MD
●Assistant Manager
●Managing at least 5+ employees
●Support day to day operations of the gym
●Cleaned and maintained the gym and its equipment
●Sign up new members and make changes to existing member's accounts as needed
●Instruct new and existing members on the proper use of the equipment and setup personal routines for them when needed
●Promoted the business within the community focusing on the benefits of a healthier lifestyle
●Lead by example and be a positive role model for the people each day
●Supervised gym activities Aid in proper lifting techniques
●In charge of opening and closing duties
June 2016 Metro Access Forestville, MD
●Operated buses on a variety of scheduled routes.
●Transported elderly and disabled individuals
●Followed specific protocol to ensure passenger safety
●Identified operational and mechanical issues and reported to supervisors
●Supervised driver routes and schedules from the home office
●Conducted daily pre-trip vehicle inspections prior to operation.
●Smoothly handled resistant or hostile passengers in infraction of bus conduct and safety rules.
●Refueled bus at beginning of and during route as needed.
June 2016 Temple Hills Skating Palace Forestville, MD
●Employee Supervisor
●Assistant Sales Manager
●Managing the office and assisting the general manager
●Manages/supervises at least 10+ employees
●Answered phone calls and organize and managed calendar
●Cash handling experience
●Developing and executing ideas for improving sales and organizing events to build business
●Working in a busy call center environment handling high-volume calls
●Schedules, hosts, oversees, and collects balances for parties
●Greet guests and patrons personally and on the telephone
August 2012 Seabrook Skating Center Seabrook, MD
●Customer Service Representative
●Cashier
●Hostess
●Waitress
●Skating rink floor guard
COMPUTER SKILLS
Proficient with Microsoft Office: Word and Internet
References available upon request.
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