Customer Service Experience
Resume:
Tara McLain
Marietta, GA *****
************@*****.***
Accomplished professional with extensive experience in managing and planning a variety of events across different sectors. Proven success in collaborating with internal and external hosts to suggest event activities and maintaining an open line of communication with co-workers to obtain desired customer satisfaction. I have had multiple years of customer service experience and want the client to experience the most memorable event possible; I would consider my coordination skills to be top notch. I possess excellent time management skills and am detail oriented. I thrive in a team environment. I believe that my skills, education, and experience align perfectly with job requirements.
Skills:
30 years of customer service experience Logistics
Event Coordination Communication
Time Management Time management/organization
Building Relationships Budgeting /financial management
Strategic Planning and Execution Program Planning/management
Logistics and venue management
Group Exercise Instructor and Wellness Coach
YMCA -
Marietta, GA
Feb 2016 to April15-2023
Plan and execute exercise classes and wellness programs for groups to adopt a healthy lifestyle. Arranged outside boot camp classes during COVID to retain members for longer term. Collaborate with members focusing on establishing health-related goals. Support clients in the creation of sustainable meals, exercises, and customized wellness plans.
● Maintained client’s motivation to overcome fitness and health challenges.
● Improved member retention through delivery of top-notch wellness programs.
. Transferable skills: Customer Service, Time and organizational management, relationship building, organization and communication, and client management.
Wedding Coordinator
Primrose Cottage -
Roswell, GA
January 2016 to December 2017
Managed wedding rehearsals and fostered smooth running of wedding activities. Scheduled meetings with vendors and clients to discuss specific details of events. Acted as liaison among couples, families, vendors, and service providers involved in weddings. Understood budget constraints by not exceeding limitations in all events. Facilitated families in event planning by providing recommendations and feedback on all aspects of the ceremony and reception.
● Relieved client’s stress during final planning days of wedding.
● Ensured vendor and caterers present as per schedules and set timing on venue
Transferable Skills: Event planning, vendor, and time management, budgeting communication, and client management.
Muscular Dystrophy Association – Event Manager
San Mateo, CA
January 2012 to December 2015
Mentored and trained volunteers for fundraisers. Organized various events in different locations from Wine tastings to large Galas. Hosted events to increase funds for research and clinics for those with Muscular Dystrophy. Partnered with
UCSF, doctors, psychologists, speech therapists, and researchers to run MDA clinics two times a month allowing patients to visit clinics and receive care plans from variety of professionals. Increased presence in community by distributing materials to high traffic events and preparing presentations to speak on cause. Established a good relationship with the board of directors and negotiated quotes and agreements with vendors. Amplified brand visibility and boosted organization's growth. Communicated business strategy by planning events from start to finish as per requirements, target audience, and defined objectives.
● Prepared and allocated budget for events to control expenses.
● Gained contacts in community to donate high-end items for silent auctions.
Transferable skills: Event, time management, and impeccable organization. Communicated and engaged stakeholders, customer service, team leadership.
Event Manager
Inn at Palmer Divide -
Palmer Lake, CO
January 2009 to December 2011
Liaised with community clients to negotiate budgets and events. Supervised caterers and staff in planning and conducting events, including community lunches and dinners, weddings, conventions, and bat and bar mitzvahs. Selected venues and ensured compliance with assigned budget as well as client satisfaction for scheduled events.
● Devised planning for diverse events from quilting conventions to weddings.
● Maintained constant communication with guests.
My primary goal is to always provide exceptional customer service in any job that I do.
Transferable Skills: Team Leadership, communication, time management, organization, budget management
Education
Bachelor of Science in Exercise and Sport Science
Colorado State University -
Fort Collins, CO
January 1989 to December 2003
Master of Arts in Physical Education Wellness Management
University of Colorado -
Greeley, CO
January 1995 to December 1997
University of Massachusetts-Amherst:2 years of doctoral classes. May 1997-August 1999
Certifications and Licenses
ACE Certification
November 2010 to January 2025
I currently am certified in Group Fitness and Personal Training through ACE. I am TRX, first aid, AED, CPR certified.
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