Administrative Assistant Financial Services
Resume:
Jacqueline Pikes
Berkeley, Illinois 60163
708-***-**** - Cell
************@*****.***
Career Summary
To obtain an Administrative Assistant/Secretarial position utilizing my accounting skills.
Employment History:
Loyola University Medical Center 1/13/20 – 12/31/23
Administrative Secretary – Intra-abdominal Transplant
Updated calendars for Physicians and Conference Rooms (Meetings/Conferences)
Prepared materials for MRB
Send out letters of acceptance for MRB in a timely manner
Composed and send out letters via EPIC
Sorted and distributed mail for entire department
Drop charges in EPIC in a timely manner
Assisted new hires with welcoming packages to the department
Ordered Supplies
Scheduled surgeries for Surgeons upon request
Answered busy four line telephones for department (directing calls) – taking detailed messages
US Physiatry, LLC 1/3/2019 – 10/4/2019
Office Manager/Administrative Assistant
Coordinated meetings for physician - kept all meeting on Outlook
Acted as liason with Physician and Attorneys as needed (including preparing invoices for payment to physician
Opened mail and kept physician knowledgeable of new events
Responsible for physician monthly reports/logs
Handled payments of Physician Licenses/Travel (including reimbursements)
Scheduled travel arrangements for physician
Scheduled patient’s appointments (New Patient and Return Office Visits)
Obtained authorization for patient’s testing prescribed by Physician
Acted as intake personnel by checking patients in and out of clinic
Ordered clinic and general supplies
Responsible for sending out reminder letters (or calling patients to remind them of appointments
Responsible daily for submitting billing to patient financial services
Obtained referrals as needed
Tasked messages to physician to ensure medications and/or questions were answered expeditiously
Assisted physician hospital affiliations as needed
Coordinated outside vendor meeting with nurse and/or physician
Assisted Oakbrook Terrace Physicians with billing pickup and deliverance to patient financial services
Faxed and scan physician dictated notes to primary care physicians
Delivered mail to the Oakbrook Office
Northwestern Medicine 1/2/2017 – 12/31/2018
Administrative Assistant – Physical Medicine and Rehabilitation
Coordinated meetings for physician - kept all meeting on Outlook
Acted as liason with Physician and Attorneys as needed (including preparing invoices for payment to physician
Opened mail and kept physician knowledgeable of new events
Responsible for physician monthly reports/logs
Handled payments of Physician Licenses/Travel (including reimbursements)
Scheduled travel arrangements for physician
Scheduled patient’s appointments (New Patient and Return Office Visits)
Obtained authorization for patient’s testing prescribed by Physician
Acted as intake personnel by checking patients in and out of clinic
Ordered clinic and general supplies
Responsible for sending out reminder letters (or calling patients to remind them of appointments
Responsible daily for submitting billing to patient financial services
Obtained referrals as needed
Tasked messages to physician to ensure medications and/or questions were answered expeditiously
Assisted physician hospital affiliations as needed
Coordinated outside vendor meeting with nurse and/or physician
Assisted Oakbrook Terrace Physicians with billing pickup and deliverance to patient financial services
Faxed and scan physician dictated notes to primary care physicians
Delivered mail to the Oakbrook Office
Alexian Brothers Medical Center 6/10 – 12/31/16
Administrative Secretary – Cardiovascular Associates
Answer telephone, take messages, route calls and provide routine (non medical) information to patients.
Greets and speaks to patients/customers in a prompt, courteous and helpful manner.
Operated computer system efficiently to complete daily tasks.
When scheduling tests provide patient with appropriate instructions and preparation information.
When assigned develops weekly hospital patient rounding assignments for the on-call physicians.
Works late as assigned ensuring patient convenience in check out process.
Performs computerized scheduling, registration and discharge activities.
Verifies and updates necessary patient and insurance information.
Precertify all patients as needed.
Checked for appropriate managed care referrals on all patients as appropriate
Obtains all necessary current information to accurately process patient billing
Process physician clinical letters and transcription in a timely manner ensuring accuracy.
Fax, mail test results to patient or other physician’s office.
Confirms all patients prior to their appointment time with a physician using the phone tree system
Assist with distributing and sorting of faxes and mail in a timely manner.
Coordinates physician schedules
Performs a variety of routine typing and clerical duties as necessary.
Directly responsible for the printing, editing and mailing of all dictated transcription from physicians
Screens visitors, telephone calls, incoming mail, publications and other correspondence for physician.
Maintains excellent guest relations.
Maintains confidentiality at all times.
Posses ability for time management.
Has decision-making/problem solving abilities to perform daily activity.
Pri-Med Infusion Services 5/09 - 6/10
Administrative Secretary – Pharmacy
Order supplies as needed for patient and pharmacy use
Distribute emails to nurses, pharmacist and home health care personnel
File all correspondence pertaining to patient in charts
Archive files as needed
Accept referrals pertaining to the pharmacy division
Charts for the referral and billing are compiled
Responsible for faxing scripts to physicians
Responsible for survey sent out to patients
Make all appointments for the Division Manager to meet with vendors
Answer and screen telephone calls, take message and make appropriate referrals.
Create purchase orders and reconcile invoices for payment
Loyola University Medical Center 1/5/09 - 4/30/10
Administrative Secretary
Answer and screen telephone calls, take message and make appropriate referrals.
Maintain faculty calendar to include scheduling meetings, conferences, appointments and coordinating travel arrangements.
Prepares and provides necessary documents for use in meetings and conferences
Schedules speakers and guest lecturers for conferences
Works proactively with faculty and administrator to promote efficient use resources.
Composes effective correspondence, announcements, training materials, reports.
Frequently interacts on behalf of faculty with patients, referring physicians, insurance companies, and home health agencies in responding to numerous requests for information.
Completes various projects as needed by administrator/faculty by proficiently researching and gathering information from internal/external and internet sources.
Assist faculty in clinical research activities to include assembling and typing research protocols, grants, and manuscripts for submission and/or publication.
Determine if all and/or any expense request are within the University policies and guidelines.
Prepare check requisitions, orders office supplies and arrange maintenance of office equipment and facilities.
Handle invoicing for inside/outside purchases
Loyola University Medical Center 12/17/07 – 1/5/09
Senior Secretary
Transcribe recommendation letters
Manage Voicemail; send out emails
Handle telephone calls: Answer and screen, transfer and take messages appropriately
Send out reminder letters and/or call patients for appointment
Using system IDX - schedule patient clinic appointments, radiology and/or GI Tests
Call in/fax pharmacy refills
Page physicians and/or nurses for urgent matters
Use UPS via electronically to ship as needed letters and packages
Faxes that come thru - review, sort and distribute
Mail - sort and distribute
In system EPIC - enter messages to physician; format, print and send letters to and from referring doctors
Give verbal and mail out test result to patients upon physician request
Create letters of “no show” appointments
Weekly meetings with physicians and nurses to improve communication and healthcare to patients and internal departments
Assist in various office tasks
Back up other secretaries as needed
Assist administrator as needed with special projects
Assist Hepatology Department with projects
Monitor clinic and lab cancellations to be sure they are opened and/or closed
Children’s Memorial Hospital 8/96 - 10/99
Department of Child Adolescent Psychiatry
Department of Oral Surgery
Children’s Memorial Foundation
Made all new follow-up appointments with patients
Pulled medical records for daily patient visits and prescription refills
Transcribed dictation tapes and meeting minutes
Made travel (domestic) reservations
Supervised two (2) volunteers
Ordered MRI, CT as needed as well as other lab test and results per physician’s request
Budget tracking
Developed relationship with other hospital’s personnel and affiliates
Responsible for billing for patient care
Prepare invoices for payment
Report distribution
Research donor gift(s)
Enter new prospects and donors on data base program called Benefactor
Assist with fundraising events for the Telethon Department
Skills:
Software Programs:
Microsoft - Excel, Access, Powerpoint, Word
Lotus Notes, WordPerfect, Accounting Program AS400, NextGen and Epic
Education: Olive-Harvey College - Chicago, Illinois
Major: Accounting
Sawyer Secretarial School - Chicago, Illinois
Major: Executive Secretary
Certificate Received
References:
Pamela Dale
Supervisor
Lutheran General Hospital
Donna Alexander
Supervisor/Admitting
Good Samaritan Hospital
Patricia Piehl
Consultant
City Colleges - Harold Washington
Darlene Morgan
H&R Block Supervisor - Western Suburbs Area
Contact this candidate