Benefits Manager Medication Therapy

Stephanie Bertrand

Mount Carmel, PA ***** 717-***-**** *************@*****.***

Personal Summary

Results-driven Pharmacy Benefits Manager recognized for enhancing customer satisfaction and optimizing pharmacy benefit design at CVS Caremark. Demonstrates expertise in medication therapy management while cultivating customer loyalty through strategic problem-solving and informed service. Achievements include substantial improvements in service delivery through the effective application of pricing strategy and claims processing proficiency. Understands and utilizes HIPAA. Proficient in Medicaid, Medicare, commercial, and dedicated lines of business such as DMHC a white glove client, as well as SimplyFL Medicaid.

Skills

Utilization management Pharmacy benefit design

Medication therapy management Pricing strategy

Pharmacy network management Claims processing Formulary management

Experience

Pharmacy Benefits Manager, 11/2020 04/242025

CVS Caremark Pittsburgh, PA

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Line’s of business include Medicaid, Medicare, commercial, and 2 dedicated clients DMHC and Simply FL Medicaid Monitored incoming chats on the website for prompt response times.

Maintained up-to-date knowledge of product lines, features, pricing plans.

Gathered customer information, identified underlying issues, and provided appropriate solutions.

Develop an understanding of customers' needs by asking probing questions.

Presented existing and prospective customers with valuable service or product information to aid in decision making. Assisted customers with inquiries regarding products and services.

Resolved customer complaints in a timely manner.

Worked with other departments to ensure seamless delivery of services.

Provided accurate information about company policies and procedures.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Upskilled to take 2 dedicated clients

Sales Representative, 08/2018 11/2020

T-Mobile York, PA

Answered customer inquiries regarding product features, pricing, and availability.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Placed special orders or called other stores to find desired items.

Computed purchases and received and processed cash or credit payment.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Described merchandise and explained use, operation and care.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Demonstrated how to use new phone models and accessories.

Cleaned shelves, counters and tables to maintain organized store.

Recommended, selected and located merchandise based on customer desires.

Maintained knowledge of sales and promotions, return policies and security practices.

Education and Training

06/1997 Franklin Senior High School Reisterstown, MD

High School Diploma

Accomplishments

When I first started working for CVS, I answered phone calls, and after 6 months was, I promoted to the chat team.

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