Customer Service Technical Support

Faanta Jeanette Sanchez

910-***-**** • *****************@*****.*** • 3847 Goforth Dr. Hope Mills, NC 28348 • WWW: Bold Profile Dynamic customer service professional with extensive experience at NexRep, excelling in technical support and system troubleshooting. Proven ability to resolve complex issues swiftly while maintaining high customer satisfaction. Skilled in CRM management and effective communication, fostering strong relationships and ensuring compliance with HIPAA guidelines. Committed to delivering exceptional patient services and support. Professional

Summary

Skills • Technical support

• System troubleshooting

• Customer service

• CRM management

• Emergency response

• Record management

• HIPAA compliance

• Relationship building

• Order tracking

• Effective communication

• Conflict resolution

• Problem solving

• Follow-up coordination

• Patient services coordination

• Customer education and consulting

• Payroll customer service

• Roadside customer service

• Healthcare customer service

12/2021 - 11/2024

Telehealth Coordinator, Remote CSR, NexRep, Portland, Maine 01/2015 - 12/2021

Tax Expert, Hospitality, Roadside Assistant, CSR, Working Solutions Work History

• Diagnosed system errors and implemented solutions to resolve them.

• Assisted customers with the installation of new hardware and software applications. Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.

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Developed relationships with vendors, providing additional services such as car rental companies or locksmiths.

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• Maintained accurate electronic medical records in accordance with HIPAA guidelines. Evaluated patient health concerns and provided appropriate interventions via video or telephone calls.

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• Coordinated follow-up visits with primary care providers, or specialists, as necessary. Demonstrated proficiency in identifying customer needs and recommending appropriate solutions.

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• Created designs for markets and organized and led group seminars. Resolved complex insurance issues by communicating with providers, patients, and third-party payers.

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Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.

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• Work from home 95% schedule adherence

Serviced clients such as Agero Roadside Assistance, Peleton, Dick Sporting Gooods, Intuit, Sabre Hospitality

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• Updated customer records in the CRM system accurately with each interaction.

• Tracked orders from placement to delivery using internal systems. Assisted and followed up customers with inquiries regarding products and services through phone, email, and chat.

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• Attended training sessions regularly to stay current on new products or services. Performed administrative duties related to customer service such as filing documents or completing paperwork.

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• Provided technical support over the phone when needed. Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor.

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Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

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• Assisted clients with understanding and completing tax forms accurately. Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.

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Negotiated contracts with airlines, hotels, car rentals companies to obtain best rates available while meeting customer needs.

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Assisted with the preparation of presentations for client meetings as well as other related tasks to ensure smooth operations.

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01/2005

Associate Of Art

Fayetteville Technical Community College

Education

Websites,

Portfolios, Profiles

• linkedin.com/in/taylorphillips

Contact this candidate