Help Desk Quality Assurance

JEHU VALES

*********@*****.***

((***) ***- ****

Brooklyn, NYC

WORK EXPERIENCE

Technical Skills

ADDITIONAL SKILLS

Fairfax County Public Schools (Westfield High School) Fairfax, VA Chemistry Teacher (2023 - 2024)

Created and implemented innovative and engaging lesson plans and activities.

Participates on committees to sponsor student extracurricular activities.

Implemented a basic skills program during designated tutoring time to help aid students struggling in chemistry & math.

Collaborate with grade-level teachers to create cross-curricular projects.

Implemented a positive discipline plan which promotes student’s responsibility, problem-solving skills, and student accountability. Prince Georges County Public Schools (Drew Freeman Middle School), Suitland, MD Science Educator (2019 - 2023)

Created and implemented innovative and engaging lesson plans and activities.

Participated on committees to improve school and district policies and procedures.

Collaborate with the school counsellor to create and design teacher and student’s daily schedules.

Implemented a basic skills program after school to help aid students struggling in math.

Responsible for the planning and presentation of an online testing program for use in all subject areas.

Implemented a positive discipline plan which promotes student’s responsibility, problem-solving skills, and student accountability. Binary Logic IT, Dulles, VA

SDET Manual, Quality Assurance (2020 - 2022)

Experience with IT Help desk duties in collaboration with development teams and quality assurance team.

Involved in daily Scrums and iteration meetings under Agile methodologies.

Well, acquainted with Software Development Life Cycle (SDLC), Software Test Life Cycle

(STLC), and Defect Life Cycle.

Worked as key contribute in SDET to the overall project team and a technical resource on automation testing.

Enhance Test cases using Java programing. Experience in Automating web Application Testing using Selenium Webdriver. TestNG framework.

Writing test cases using Element locators, Webdriver Methods, Java features and TestNG Annotations. Executed Test Suit.

Aspire Middle School Achievement 1st, Brooklyn,NY 8th Grade Science, Teacher (2024 -Current )

Created and implemented innovative and engaging

lesson plans and activities.

Participates on committees to sponsor student

extracurricular activities.

Implemented a basic skills program during designated tutoring time to help aid students

struggling in Science.

Collaborate with grade-level teachers to create cross- curricular projects.

IT Help Desk.

Professionalism and responsible.

Customer Service Experience.

Able to collect, investigate and present data.

Pays close attention to details and accuracy.

Decision-making and prioritization

IT Help Desk

Microsoft Word, Jira

Microsoft Suit, SQL

Microsoft Excel,

Microsoft teams,

Virginia Union University

Richmond, VA

Bachelor of Science in

Biology May 2017

University of Maryland Global

Campus

Adelphi, MD

Master of Science in

Bioinformatics

Fall 2025

EDUCATION

• Participates on committees to sponsor student extracurricular activities.

• Implemented a basic skills program during designated tutoring time to help aid students struggling in chemistry & math.

• Collaborate with grade-level teachers to create cross-curricular projects.

• Implemented a positive discipline plan which promotes student's responsibility, problem-solving skills, and student accountability.

Contact this candidate