Medical Assistant Patient Care

Krystal Alysha Gonzalez

(Local to Dothan, AL available for in-person, video or phone interview and taking off on 26 Nov)

Summary:

Krystal is experienced in phlebotomy and specimen collection, with hands-on skills in drawing blood, performing finger sticks, and preparing specimens for laboratory analysis.

Strong background in patient care and medical support, including roles as a Medical Assistant and ER Technician, where phlebotomy, EKGs, and other clinical procedures were performed regularly.

Proficient in medical terminology, electronic health records (EHR), and following safety protocols, such as bloodborne and airborne pathogen standards.

Trained in patient assessment and chronic disease management and draws an average of more than 50 blood samples in a single day.

Education and Certification:

Associate’s degree, Troy University, AS Psychology (Dec 2012)

Fortis College, PN Nursing program (May 2021)

Capps College, Medical Assistant Program (June 2003)

Dothan Technology Center, Certified Nursing Assistant (June 2001)

First Aid/ CPR

Blood borne & Airborne Pathogens / Notary (Alabama at large)

Experience:

Allied Community Resources, East Windsor, CT (Took Leave absence from 12/2020 to 06/2022) 10/2018 – 08/2024

Medical Assistant

Vital signs

Administered medication per md orders

Patient preparation

Schedule patient appointments

Appointment scheduling

Phlebotomy

Assist physicians during examinations

EHR software

Medical supply management

Perform basic laboratory tests

Scheduling

Chronic disease management

Collect and prepare laboratory specimens

Communication

CPR and First Aid certification

Customer focus

Medical coding and billing

Medical records

Medical terminology

Medication administration

Obtained patient history

Patient assessment

Patient care

Patient education

Continuum Global Solutions 07/2022 – 10/2023

Remote, USA

Respond to customer inquiries via email, phone, and chat

Resolve customer complaints and issues in a timely and professional manner

Provide product and service information to customers

Process orders, returns, and exchanges

Maintain accurate customer records and update databases

Collaborate with other departments to ensure customer satisfaction

Identify and escalate priority issues to management

Participate in training and development programs to improve skills and knowledge

Meet or exceed performance metrics, such as response time and customer satisfaction ratings

Continuously seek opportunities to improve processes and procedures for better customer service.

Employment Gap (FMLA) – Medical Leave from work 12/2020 – 06/2022

Cox’s Home Health, Dothan, AL 12/2003 – 03/2020

Certified Nursing Assistant

Cared for a patient with mental challenges in home

Assisted with daily living activities including arts, crafts, and music

Centurion, Malone, FL 03/2020 – 12/2020

Certified Nursing Assistant

Rounded with doctor on call

Vital signs

Patient preparation

Schedule patient appointments

Assist physicians during examinations

EHR software

Medical supply management

Scheduling

Collect and prepare laboratory specimens

Communication

CPR and First Aid certification

Medical records

Medical terminology

Obtained patient history

Patient assessment

Patient care

Patient education

Signature Healthcare, DeFuniak Springs, FL 06/2017 – 05/2019

Activities Assistant

Planning and facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation.

Implementing activities that accommodate those with special needs.

Handling logistics to make the event possible, such as making phone calls, advertising, managing inventory and budgets, training and motivating volunteers or employees, and coordinating transportation.

Observing participants at events to gauge their enjoyment and obtain their feedback to improve events.

Keeping records regarding event planning resources, participant interest, and other notable information, such as injuries or behavioral incidents.

Reporting medical concerns or observations.

Ensuring that events are well-provisioned, event staff is trained and prepared and that the event takes place on time and within budget.

Providing participants with instructions for the event.

Adhering to and enforcing all safety procedures.

Department of Veteran Affairs, Tuskegee, AL 05/2015 – 05/2017

Mental Health Technician/Medical Assistant

Admit and Discharge patients

Observe patients’ behaviors

One on One lock down observation

Assist with Therapeutic and Recreational activities

Transport patients as directed

Perform psychiatric standbys

Apply splints

Draw blood

Prepare EPICS (discharge instructions)

Irrigate, debride and dress wounds

Assist with procedure: sutures, pelvic, cautery

Perform EKG’s

Take vital signs, CBS (check blood sugar) & chart

Assist with order entry & watch cardiac monitors

Able to insert and discontinue IV catheters in adults & pediatric population and able to initiate IV fluids with no additive medications and document as required

Insert foley catheter, minicaths or straight caths

Insert nasogastric tubes

Apply topical lidocaine per physician order

Burn care

Administer medication nebulizers as directed by a physician

Nasal aspiration/wash

Bag ventilation

Baptist Health, Montgomery, AL 11/2013 – 05/2015

Emergency Room Technician/Medical Assistant

Schedules appointments

Pulls patients labs, imaging or other medical records needed for their appointment.

Make outgoing referrals per provider request.

Scanning, Faxing and uploading documents

Prep patients for examination by performing preliminary physical tests; taking manual blood pressure, weight, and temperature; reporting patient history summary.

Transport patients as directed

Perform psychiatric standbys

Apply splints and casts

Draw blood

Various injections IM and SubQ, Intradermal

Prepare EPICS (discharge instructions)

Irrigate, debride and dress wounds

Assist with procedure: sutures, pelvic, cautery

Perform EKG’s

Take vital signs, CBS (check blood sugar) & chart

Finger sticks for A1C or Blood Sugar readings.

Assist with order entry & watch cardiac monitors

Able to insert and discontinue IV catheters in adults & pediatric population and able to initiate IV fluids with no additive medications and document as required

Insert foley catheter, minicaths or straight caths

Insert nasogastric tubes

Apply topical lidocaine per physician order

Burn care

Responsible for keeping patient and working areas neat and clean.

Administer medication nebulizers as directed by a physician

Nasal aspiration/wash

Interviewing patient, recording medical history, confirming purpose of visit.

Bag ventilation

Marianna Health and Rehabilitation Center, Marianna, FL 6/2009 – 9/2013

Certified Nursing Assistant

Cared for patients including those with dementia and assisted with daily living activities including arts and crafts

Assisted with restorative work

Hobo Pantry, Dothan, AL 02/2007 – 7/2009

Supervisor

Prepared, maintained, and submitted reports including budget, operational and personnel reports

Supervised and coordinated activities of workers engaged in customer service activities

Hired, trained and managed more than 5 employees

Achieved significant improvements in loss prevention and overall productivity

Counseled with and discharged employees as needed

Communicated with other departments and management to resolve problems and expedite work

Reviewed and checked work of subordinates including reports, records, and applications to ensure accuracy and content

Responsible for inventory, truck orders, and making bank deposits

Southeast Alabama Medical Center, Dothan, AL 12/2004 – 12/2006

Departmental/Unit Secretary

Answered telephones, directed calls and took messages

Complied, copied, sorted, and filed records of office activities, business transactions and other activities.

Inventoried and ordered materials and supplies; maintained and updated filing, inventory, mailing and database systems manually and using a computer.

Operated office machines such as photocopiers, and scanners, facsimile machines, voice mail systems, switchboard, and personal computers

Read and transcribed doctors’ orders

Arranged appointments with medical or social service agencies and services

Eldridge Legal and Accounting CPA 07/2001 – 10/2004

Administrative Assistant

Answered telephones, directed calls and took messages

Complied, copied, sorted, and filed records of office activities, business transactions and other activities.

Completed and mailed bills, contracts, policies, invoices and checks.

Inventoried and ordered material, supplies and services maintained and updated filing, inventory, mailing and database systems, manually and using a computer.

Operated office machines, such as photocopiers, and scanners, facsimiles machines, voice mail systems, switchboard, and personal computers.

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