Project Manager Senior
Resume:
Paul Batigne
Senior Project Manager
Details
***********@*****.***
Skills
Adaptability
Leadership
Project Management
Resource Management
Stakeholder Management
Stakeholder Relations
Communications
Conflict Resolution
Process Improvement
Team Coordination
Operations Management
Strategic Alignment
Profile
Dynamic senior project manager with over 20 years of federal contracting experience specializing in managing medium to large projects. Skilled in overseeing project planning, resource management, and cultivating and maintaining stakeholder relationships to ensure compliance and satisfaction. Experienced in directing IT operations, maintaining high operational availability, and resolving critical project issues. Proficient leading communication efforts, facilitating conflict resolution, and coordinating team activities to achieve project success. Demonstrated expertise in process improvement, professional services, and operations management, with a focus on delivering efficient and effective services to clients. Adept at implementing corrective actions and maintaining high quality deliverables.
Employment History
Senior Project Manager at Citizant
January 2023 - April 2025
- Managed FDIC FDITECH Task Order project Activities and internal projects, ensuring compliance and stakeholder Satisfaction
Project Oversight: Oversaw task order project planning, resource management, and adherence to federal regulations using ServiceNow and GitHub for updates.
Agile methods: Coordinated team activities by conducting daily stand-up meetings with team in a scrum format
Professional Standards: Performed as contractor project manager, to include ensured PMI industry best practices as a certified PMP professional, for the 12-month Distributed Ledger Technology (DLT) project which researched potential opportunities for the FDIC to educate its workforce with use cases, stakeholder forums, and presentations
Customer Stakeholder Engagement: Led task order and project communication efforts, maintained, stakeholder and client relationships, and facilitated resolutions to blockers (as required)
Consultation: Provided guidance on industry innovation and relevance during regularly scheduled client-facing meetings with project and senior leadership. Conveyed importance of defining how to create a strategic framework for the office of OKRs and define the KPIs within each to be tracked. Conducted pre-award market research for a Digital Ledger Technology Environment
(DLTE) contracted project. Successfully co-chaired and established a DLTE Stakeholder Forum with over 60 members.
Performance and Risk Management: Monitored task order and internal project status’, performed risk analysis on identified Paul Batigne
Senior Project Manager
Details
***********@*****.***
Skills
Adaptability
Leadership
Project Management
Resource Management
Stakeholder Management
Stakeholder Relations
Communications
Conflict Resolution
Process Improvement
Team Coordination
Operations Management
Strategic Alignment
risks, and implemented corrective actions to ensure schedule adjustments and ensure quality, on-time deliverables.
Successfully extended a 6-month contract into 2+years of business by fostering a positive client relationship permitting me to understand the mission needs, adding value by assisting with identifying and creating operational structures and efficiencies, and ensuring mission alignment to KPIs.
Continuously maintained superior Contractor Performance Evaluation Rating (CPER) throughout the 2+year period of performance
The role demonstrated expertise in project management, technical operations, resource coordination, subcontractor management, and senior stakeholder engagement across high-impact federal contracts. Project Manager at B3 Group, Inc.
March 2019 – April 2022
Managed a portfolio of seven VA Task Orders under the Professional Services Division, valued at over $85M. Key responsibilities included:
• Project Oversight: Directed 24/7 IT operations with 99% operational availability, ensuring scope, schedule, and budget goals were met across multiple projects, including Wi-Fi implementation at VA Medical Centers for up to 2,500 simultaneous users.
• Resource Management: Oversaw project resources, including subcontractors and vendors, while maintaining forecasted gross margins and profits.
• Stakeholder Engagement: Fostered positive relationships with onsite customers, Contracting Officer Representatives (COR), and stakeholders through client-facing meetings and video conferences via MS Teams and Zoom.
• Issue Resolution: Facilitated solutions for project-critical issues, implemented corrective actions to address non-conformances, and ensured deliverables met quality standards.
• Contract Administration: Managed Veterans Affairs contracts, providing Internet connectivity, user support, technical assistance, software maintenance, and hardware upgrades.
• Performance and Risk Management: Regularly assessed project status and risks with stakeholders, consistently maintaining excellent (5 out of 5) Contractor Performance Assessment Rating
(CPAR) scores.
The role showcased expertise in IT project management, resource coordination, stakeholder engagement, and operational excellence within a high-value portfolio.
Paul Batigne
Senior Project Manager
Details
***********@*****.***
Skills
Adaptability
Leadership
Project Management
Resource Management
Stakeholder Management
Stakeholder Relations
Communications
Conflict Resolution
Process Improvement
Team Coordination
Operations Management
Strategic Alignment
Project Manager at Information Innovators, Inc.
January 2014 – March 2019
Managed a portfolio of four VA Task Orders valued at over $10M, along with projects for Veterans Affairs and the Department of Justice (DoJ).
- Key responsibilities included:
Project Oversight: Directed 24/7 operations, ensuring all project scope, schedule, SLAs, and budget goals were consistently met.
• Resource and Contract Management: Managed subcontractors, timecards, invoicing, billing, equipment orders, and successfully navigated contract renewals and re-competitions. Increased annual profitability by 15% through consistent customer engagement, project prioritization, and resource alignment with subcontractors.
Technical Leadership: Served as the primary contact for Hampton VAMC telecommunication closet and PBX-related issues, supporting up to 18 remote locations.
Customer and Stakeholder Engagement: Fostered positive relationships with onsite Contract Office Representatives and customers, ensuring deliverables were completed on time and within budget.
Department of Justice Projects: Delivered network closet maintenance and refresh for 150+ telco locations and managed office relocation for 100+ users.
Performance and Risk Management: Continuously assessed project status and risks, achieving excellent reviews for task order completion. Task orders consistently maintained very good to excellent (4 out of 5 or higher) Contractor Performance Assessment Rating (CPAR) scores.
The role demonstrated expertise in project management, technical operations, resource coordination, and stakeholder engagement across high-impact federal contracts.
Technical Consultant
January 2010 – January 2014
Served as a Technical Consultant, providing system support, compliance evaluations, and technical analysis. Key contributions included:
• Process Improvement: Developed a paperless, streamlined proposal submission process for evaluating vendor submissions increasing processing time by 35%.
• Vendor Evaluation: Reviewed electronic contractor proposals and provided recommendations to Volume Team leads and
stakeholders.
• Stakeholder Support: Researched and prepared responses for Congress, the Federal Aviation Administration, and other stakeholders.
Paul Batigne
Senior Project Manager
Details
***********@*****.***
Skills
Adaptability
Leadership
Project Management
Resource Management
Stakeholder Management
Stakeholder Relations
Communications
Conflict Resolution
Process Improvement
Team Coordination
Operations Management
Strategic Alignment
• Asset Management: Ensured accountability of IT assets under the Facilities Management Support Services contract for the Patent and Trade Office (PTO) under the Department of Commerce.
• Quality Standards: Tasked to perform document redactions for FAA Legal as required by project and contract.
The role highlighted expertise in system support, process optimization, quality documentation, stakeholder engagement, and contract compliance. This team received the Small Business of the Year Award in 2010 from the FAA.
EDUCATION
North Carolina Wesleyan College
1991- 1996
B.S. Business Administration
B.S. Hotel Restaurant Management & Food Service
Program Management Institute (PMI)
December 2022
Project Management Professional (PMP) Certification International Standards Organization (ISO)
August 2023
56000:2020 Innovation Management - Fundamentals and Vocabulary 56002:2019 Innovation Management System
Ever Evolving, Inc.
February 2024
Innovation Management Practitioner Certification
Clearance
Federal Deposit Insurance Corporation - (active)
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