Customer Service Project Manager
Resume:
Laura L. Lincoln
St. Louis, MO. 63116
**********@***.***
SUMMARY OF QUALIFICATIONS
I am an Office Professional with diverse skills in housekeeping, medical and other business fields. Administrative assistant skills include payroll (over 120 employees) accounts receivable, and accounts payable Strengths include handling difficult calls, office organizational skills, I master computer programs easily. Experience processing original and resubmitted claims. Call center experience. Also, Tech/Trouble shooting for all devices Apple and Android.
PROFESSIONAL EXPERIENCE
Woodley Building Maintenance March 1, 2018, to December 2024
Account Administrator [Area Manager: Payroll, scheduling, inventory and other duties Area Manager — overseeing several employees.
Abbco Service Corporation July 2017 to March 1, 2018
Project Manager- Housekeeping: (AT& T Buildings) Oversee and manage
Staff cleaning the offices of AT&T, payroll, scheduling, inventory and other duties
ResCare April 2017 to July 2017
Scheduling Coordinator- Assure adequate staff in Residential Homes for the Mentally Challenged.
Transcom July 2016 to April 2017
Technical Support-Apple Products
Answer incoming calls about apple cellphones and other devices. Troubleshoot issues, assist with passwords and Educate about their devices.
Sykes Enterprises Denver, Colorado 2013to 2016
Customer Service Associate
Answer incoming calls about accounts and
Some technical assistance with the website, programs etc.
Nurse Staffing, LLC- St. Louis, Missouri 2010- 2013
Associate Branch Manager/Scheduler
Staffed medical personnel. Call facilities to recruit work, confirm staff and cancel needs. Log information into computer programs.
Med Assurant - Bowie, Maryland 2008-2009
Field Based Chart Reviewer
Visit, greet, and interact with office personnel
Review, and scan medical charts for Insurance companies Upload collected data and transmit to company
St. Louis Children's Hospital- St. Louis, Missouri 2005-2007 Unit Secretary
Answer multiple phone lines. Transfer calls to correct destinations. Answer patient call lights and summon appropriate personnel to respond.
Read and transcribe physicians' orders.
Enter orders to computer programs.
Work with other departments to secure supplies, food, repairs, etc.
Order and maintain supplies for the department.
Work as a team member to benefit the patient and department.
EXPRESS SCRIPTS INC - St. Louis, Missouri 2002-2004 Senior Associate. Clinical Call Specialist
Responsible for handling incoming and outgoing calls with physicians.
Trained team members in program implementation with the Physician Response Line.
Received complaint calls, investigated and negotiated until resolved.
I implemented a 10-12 phone line data keeping program.
Established organization center for commonly used information.
Developed network list of internal contacts. Nominated for "Employee of the Quarter".
TRAINING AND SKILLS
Word Processing
Excel/Spreadsheet
Microsoft Works
Microsoft Office
Medical Claims Processing
Accounts Payable and Receivable
HONORS
Distinguished Service
Daisy Award
Employee of the Quarter (nominee)
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