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Customer Service Project Manager

Location:
St. Louis, MO
Posted:
June 03, 2025

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Resume:

Laura L. Lincoln

**** ******** *** *

St. Louis, MO. 63116

**********@***.***

314-***-****

SUMMARY OF QUALIFICATIONS

I am an Office Professional with diverse skills in housekeeping, medical and other business fields. Administrative assistant skills include payroll (over 120 employees) accounts receivable, and accounts payable Strengths include handling difficult calls, office organizational skills, I master computer programs easily. Experience processing original and resubmitted claims. Call center experience. Also, Tech/Trouble shooting for all devices Apple and Android.

PROFESSIONAL EXPERIENCE

Woodley Building Maintenance March 1, 2018, to December 2024

Account Administrator [Area Manager: Payroll, scheduling, inventory and other duties Area Manager — overseeing several employees.

Abbco Service Corporation July 2017 to March 1, 2018

Project Manager- Housekeeping: (AT& T Buildings) Oversee and manage

Staff cleaning the offices of AT&T, payroll, scheduling, inventory and other duties

ResCare April 2017 to July 2017

Scheduling Coordinator- Assure adequate staff in Residential Homes for the Mentally Challenged.

Transcom July 2016 to April 2017

Technical Support-Apple Products

Answer incoming calls about apple cellphones and other devices. Troubleshoot issues, assist with passwords and Educate about their devices.

Sykes Enterprises Denver, Colorado 2013to 2016

Customer Service Associate

Answer incoming calls about accounts and

Some technical assistance with the website, programs etc.

Nurse Staffing, LLC- St. Louis, Missouri 2010- 2013

Associate Branch Manager/Scheduler

Staffed medical personnel. Call facilities to recruit work, confirm staff and cancel needs. Log information into computer programs.

Med Assurant - Bowie, Maryland 2008-2009

Field Based Chart Reviewer

Visit, greet, and interact with office personnel

Review, and scan medical charts for Insurance companies Upload collected data and transmit to company

St. Louis Children's Hospital- St. Louis, Missouri 2005-2007 Unit Secretary

Answer multiple phone lines. Transfer calls to correct destinations. Answer patient call lights and summon appropriate personnel to respond.

Read and transcribe physicians' orders.

Enter orders to computer programs.

Work with other departments to secure supplies, food, repairs, etc.

Order and maintain supplies for the department.

Work as a team member to benefit the patient and department.

EXPRESS SCRIPTS INC - St. Louis, Missouri 2002-2004 Senior Associate. Clinical Call Specialist

Responsible for handling incoming and outgoing calls with physicians.

Trained team members in program implementation with the Physician Response Line.

Received complaint calls, investigated and negotiated until resolved.

I implemented a 10-12 phone line data keeping program.

Established organization center for commonly used information.

Developed network list of internal contacts. Nominated for "Employee of the Quarter".

TRAINING AND SKILLS

Word Processing

Excel/Spreadsheet

Microsoft Works

Microsoft Office

Medical Claims Processing

Accounts Payable and Receivable

HONORS

Distinguished Service

Daisy Award

Employee of the Quarter (nominee)



Contact this candidate