Customer Service Social Media

GINA J DODGE

PHONE: 504-***-**** WEBSITE: GinaJDodge.com EMAIL: **@**********.*** 668 Ferriday Court, Harahan, LA 70123

LinkedIn Profile: www.linkedin.com/in/GinaJDodge Website: www.GinaJDodge.com

PROFILE

Trustworthy, hard-working professional with 30+ years of experience in the financial industry. Experienced in many aspects of the financial industry as well as general experience and skills, which enables me to cross industries. I have the ability to learn quickly. I am able to work at an executive level, entry level, and every position in between. My strengths center around Management, Recruitment, Marketing, Operations, Contract Management, Project Management, Graphic Design, Event Planning and Administrative responsibilities.

SKILLS

Employee Management and Recruitment

Project and Implementation Management

Information Technology

Training and Change Management

Marketing/Brand Operations and Management

Social Media Management

Retail Banking Operations including Core, Digital Banking, Deposit and Customer Service

Graphic Design and Illustration

Business Administration/Manager

Document Management

OTHER

Microsoft Office

PowerPoint

SharePoint

Adobe Illustrator, InDesign Photoshop, Dreamweaver

Problem Solving

Leadership

Teamwork

Adaptability

Creativity

Verbal and Written Communication

Interpersonal

Time Management

Ability to learn quickly

EXPERIENCE

Metairie Bank

May 1985 – Present

Deposit Operations and Electronic Banking Manager

Responsible for the research, implementation, enhancement, management, and support of the Bank's electronic banking products and services, bank’s website, core deposit operations systems and ancillary systems including online banking, payments, mobile banking, documents management system, and Item processing. Advise and facilitate the technology projects and needs of the Bank.

Marketing Director

Overseeing marketing department and team.

Planning, directing, and coordinating marketing efforts.

Researching demand for our products and services.

Developing promotions with advertising managers.

Understanding budgets including expenditures, research and development.

Developing and managing advertising campaigns in conjunction with our ad agency.

Building brand awareness and positioning.

Organizing company conferences, trade shows, and major events.

Overseeing social media marketing strategy and content marketing.

Customer Service Manager

Manage the Customer Service Call Center in order to provide excellent customer service to existing and potential customers and to promote this idea throughout the organization. Ensure that the department running in an efficient manner to increase customer satisfaction, loyalty and retention while meeting the customer’s needs and expectations.

Card Operations Manager

Responsible for the development, implementation, enhancement, management and support of the bank’s card operations. This includes managing the Card Service Department, contract and vendor management, system administration, plastic and supply management, Instant issuance, fraud control, design, functionality and procedures. The Card Services Department also handled Reg E disputes and fraud claims. ATM fleet management.

Assistant Retail Coordinator-Assistant Branch Manager-Teller Trainer-Teller-1985-2005

Supervise all aspects of operations pertaining to the branches and employees. Responsible for opening new branches, hiring employees, branch facility management, branch vendor management and deposit product management.

EDUCATION

DELGADO COMMUNITY COLLEGE

New Orleans-Business Administration (May 1985)

AIB-AMERICAN INSTITUTE OF BANKING

LA-General Banking Certificates-Banking (Sep 1987)

RIVERDALE

LA-High School Diploma (May 1985)

REFERENCES

Contact information available upon request.

Eliza Schneller

Art Director & Account Executive at Dolce Advertising

It is my pleasure to recommend Gina Dodge. Her strong work ethic and commitment to excellence are key factors why she would be a wonderful asset to any organization.

Gina and I have worked together for 15 plus years. As Metairie Bank's Marketing Director, Gina has always understood what it takes to get the job done and done right. She is highly focused when it comes to attention to details and implementing creative concepts for successful campaigns.

Gina knows what it means to be a brand ambassador and what it takes to manage effective marketing strategies. She is results-oriented and resourceful. Managing multiple projects is nothing new for Gina. I am always amazed how she adapts to every challenge.

Once again, I highly recommend Gina Dodge. She is honest, trustworthy and a team player.

Carol Villafana

Executive Assistant at Metairie Bank

As Vice President and Marketing Director, Gina has been very instrumental in leading a very successful motivated Marketing team. Gina is exceptionally responsive to her duties, pays attention to details, and executes the Bank's Marketing projects in a very timely and efficient manner. In addition, she is supportive of her employees; not only on a professional level, but also on a personal level, as a result, team morale is very high. Gina truly exemplifies the meaning of an exceptional leader.

M. Jeannine E Chance

Retired at Metairie Bank

For ten years, 2005-2015, Gina Dodge was my department head/supervisor at Metairie Bank in the Electronic Banking Department. As a retired educator returning to the private sector, I learned a new role under her professional and efficient leadership. Ms. Dodge is highly skilled in organization, communication, and task completion. I have no doubt that she is always going to be an outstanding addition to any business endeavor.

Ray Slocum

Sales Manager at Ironwear

I have known Gina Dodge for over 30 years. I have worked with Gina in the past and found her to be a very hard-working, well-respected manager and employee. She is highly organized, has great communication skills and she has accomplished many of her career goals. I highly recommend Gina for any position she has applied to obtain and I am sure that she will do a great job. She would be a great asset for any organization.

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