Claims Adjuster Service Representative

Carolyn A. Freeman

( C ) *** – *** - **** ( C ) *05 - 965 - 8298 email: ******************@*****.*** CLAIMS ADJUSTER

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Internal Revenue Service Atlanta, GA 09/2024 – Present Certified Adjuster

Florida Adjuster #W879013

State Farm Property and Auto Certified

EDUCATION

Florida Institute of Technology Bachelor of Arts May 2026 Major: Accounting, Business Administration & Management Minor: Human Resource Florida Institute of Technology Associate of Arts: Accounting PROFESSIONAL EXPERIENCE

December 2017

Customer Service Representative

• Participates in on-the-job and classroom training gaining experience in providing a limited range of administrative and technical assistance to taxpayers.

• Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.

• Research and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken to taxpayer. Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.

• Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws. AMS/ Delta Air Lines Alpharetta, GA 09/2021 – Present Lead Recruitment Specialist

• Lead all Hiring Events

• Recruit new candidates for reservations and airport customer services

• Input data on applicant tracking system (Avature)

• Ensure applicants have passed all assessments (Pearson-(CRPO), HirePort, ModernHire)

• Workload management

• Ensuring that data integrity, accuracy and SLAs are met by the team

• Communicate and explain any process changes to the team

• Ownership of the Operation Manuals and other process documentation

• Local point of escalations

• Highlight issues for escalation and provide support where required

• Act as the final checking mechanism for specific parts of the process

• Conduct process reviews and make suggestions for improvements.

• Coordinate any ad hoc projects

• Actively participate in various operational calls

• Support with productivity trackers management

• Have full knowledge (SME) of the operational process

• Working within a high-volume transactional process environment

• Working with fast turnaround of administrative tasks Quality Assurance Adjusting Services Inc. Amarillo, TX 10/2021- Present Claims Adjuster (contractor)

• Duties include reviewing first notice of loss, follow-up with communication to insureds and adjusters, and hiring experts to help with claims investigations

• Maintain diary of files in pending and update file information to ensure accurate record of claims; continually review and monitor progress and expense of claims in pending.

• Review coverage and claims process with customers

• Set reserves, coordinates material damage features for inspection, sets up initial rental, and may make referrals to SIU as needed

• Handle denial and payment letters in ImageRight

• Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention

• Settle and authorize payment with claimants and unrepresented parties Carolyn Freeman’s Resume Page 1 of 3

• Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation

• Compile estimate notes and work order in Symbility/Core Logix to upload to ImageRight. Nobel Insurance Group, LLC Orlando, FL 09/2019 – 10/2021 Insurance Agent Support Rep (contractor)

• Address non-coverage related questions for policyholders

• Collaborate with strategic partners to generate new business and retain current policyholders.

• Assist policyholders will submitting claims to carriers and taking premium payments. 48forty Solutions, LLC Alpharetta, GA 05/2021 – 11/2021 Senior Recruiter

• Perform full cycle recruiting for both exempt and non-exempt positions

• Partner with managers on all their recruiting needs

• Lead all recruiting strategies to attract the best talent

• Create and oversee all KPIs

• Involve in the implementation of the ATS system

• Manage all requisition postings

• Review and update all job descriptions as needed

• Track the scheduling and logistics of all interviews between candidates and hiring managers

• Source, recruit, and network using social media such as LinkedIn, Indeed and other job boards

• Rely on referrals, internal databases, and networking events to source candidates

• Plan job fairs and open house at over 50 plant locations monthly

• Foster relationships with DOL, Workforce Agencies, and diversity organizations

• Work with various staffing agencies for temporary labor

• Partner with the marketing team to create promotional materials for recruiting

• Hired and trained a recruiting team

• Managed the team by setting daily and monthly metrics

• Handled all payroll processing for my team

• Ensured that the team complies with all company policies and EEO laws

• Planned monthly team events to build team morale 48forty Solutions, LLC Alpharetta, GA 01/2021 - 05/2021 Human Resources Coordinator

• Developed and delivered HR related training to other sites

• Assisted in full cycle recruiting of hourly and salaried associates

• Scanned 500 employee files to USB and upload to ADP

• Assisted the department in new hire data entry and conducted audits

• Provided answers to all field staff pertaining to the HR's roles and initiatives

• Assisted in the completion of the annual compliance certification process

• Assisted in the management of the internal I-9 folders to ensure accuracy and compliance

• Maintained inter-company location list and distribution

• Updated Employee Handbook and SharePoint as needed

• Prepared and issued reports on recruiting, referral programs, hiring, terminations, and promotions Intersect Group, WestRock Sandy Springs, GA 03/2018 - 12/2020 Human Resources

• Facilitated new-hire onboarding and orientations

• Provided appropriate employee authorizations and termination assistance

• Managed all personnel, benefits, background checks, I-9s, accident investigation and termination logs

• Accurately updated employee information in the company HRIS (PeopleSoft)

• Filed over 10,000 employees’ personnel and confidential files Carolyn Freeman’s Resume Page 2 of 3

• Copied I-9 and labeled 20,000 to ship off-site

• Checked active SSN employees on Equifax

• Developed expert level knowledge of entry-level and mid-level hire

• Evaluated job positions for classification, status, and salary requirements

• Coordinated retirement, pension, profit-sharing and stock ownership plans

• Designed a comprehensive benefits package to meet the needs of a changing workforce

• Researched and analyzed healthcare plans, including medical, dental, vision and disability insurance

• Evaluated the costs and benefits of wellness programs, life and long-term care insurance, and employee assistance programs

• Planned, developed, evaluated, and communicated techniques for compensating employees

• Build and maintained relationships with health and retirement plan providers

• Trained and facilitated new hires with onboarding and orientation

• Reviewed vendor invoices, resolved disputes, and reported on fees and costs Intersect Group, Axis Insurance Alpharetta, GA 01/2018 - 03/2018 Mail Clerk

• Verified if parcels were addressed correctly

• Ensured accountability of all certified and insured letters and parcels; maintained a 98% success rating

• Logged and tracked UPS and Fed Ex packages to ensure important documents

• Answered telephones and directed calls as needed

• Sorted mail and delivered packages

USPS Kaneohe, HI 10/2014 - 01/2017

Mail Carrier

• Assisted customers with mailing parcel, upsell of postage and money orders

• Delivered mail to residence in zoned area in a timely manner

• Assisted other route drivers if there was a shortage of staff

• Trained new hires

• Released registered and specialty mail to designated recipients

• Decreased lost mail quota and assisted customers in undelivered mail reporting United States Navy Annapolis, MD 12/2008 - 12/2016 Administrative Assistant II

• Managed incoming and outgoing calls for the Administrative Office

• Assisted in all areas of administrative work including data entry, research, and development

• Interviewed candidates and facilitated onboarding of new employees

• Trained new administrative assistant staff of 4 employees on the office policies and procedures

• Created and implemented award ceremonies for various departments throughout the facility

• Answered multiple phone lines, and transferred calls to corresponding departments

• Planned and coordinated logistics and materials for board and committee meetings, and staff events

• Assessed and prioritized before accepting or declining appointments and meetings with the CEO • Tracked and processed all work orders

COMPUTER SKILLS

• ADP WorkForceNow (WFN) • iSolved HCM • iSolved Hire • Kronos • SharePoint • Logix • PeopleSoft HRIS

• Microsoft Office Suite: Word, Excel, PowerPoint, Visio, Outlook, Guidewire, ImageRight, Xactimate, Carolyn Freeman’s Resume Page 3 of 3

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