Human Resources Project Manager

+1-201-***-**** **************@*****.*** linkedin.com/in/aida-cuevas-8b1b2a2 Flemington, New Jersey

Introduction

Transformative Human Resources Leader with 20+ years of demonstrated proficiency globally in program management, strategic & technical planning, and tactical implementation. Delivers exceptional client support services while overseeing thousands of employees across multiple departments and levels of rank. Understands the full spectrum of services within a human resources department and its cross-functionality with other business units. Recognized for inclusive leadership style and the ability to effectively manage large teams.

Experience Summary

Senior Manager, Human Resources Conduent Wharton, NJ June 2021 – January 2025

Oversee a team of over 30 employees to drive client relationship management through proactive assessments of customer experience levels and implementation of strategic HR and payroll transformation solutions leveraging ADP, ServiceNow, and SAP.

Determine strategic direction of business units and develop departmental goals and objectives aligned to corporate guidelines.

Direct key stakeholders on business continuity planning and provides strategic recommendations to achieve seamless recovery.

Lead innovation, efficiencies of service opportunities and implement automation by applying quality control strategies and tools.

Analyze and approve SLA metrics, presenting accuracy and timeliness improvement strategies to the client.

Global Services Business Partner, Human Resources Becton Dickinson Franklin Lakes, NJ January 2018 –June 2021

Developed and led a training and change management program for a global Workday implementation; shortened Hypercare period due to success in coordination across regions spanning 65K+ associates.

Appointed to manage a global implementation for ServiceNow, including a cost benefit analysis and comprehensive business case.

Integrated payroll, benefits, and other third-party vendors for a seamless transition to new portal with focus on virtual agent.

Business Process Excellence Manager Becton Dickinson Franklin, New Jersey August 2015 – December 2017

Evaluated data, metrics, and technology to recommend updates to deliver key business objectives and achieve high levels of user satisfaction across the organization.

Spearheaded adoption of IT processes by administering change management and analyzing business process sustainability.

Guided the end-to-end development and design of system updates, including impact analysis and requirements management.

Core Team Leader Becton Dickinson Franklin, New Jersey June 2011 – August 2015

Managed a global team of 15+ associates to review system designs and align process changes with global HR standards.

Implemented a multi-wave SAP employee self-service deployment and facilitated a training program, including 18K+ associates and 2.3K+ managers across 6+ countries; introduced three new language supports in Spanish, French, and Portuguese.

Additional Experiences May 1988 – June 2011

Project Manager & Interim Strategic Business Unit Manager Affiliated Computer Services, a Xerox Company Remote

Process Reengineering Manager, Lucent Technologies HR Service Delivery Organization Murray Hill, NJ

Manager, Lucent Technologies HR Service Delivery Organization Basking Ridge, NJ

Human Resources AT&T Global Business Communication Systems Morristown, NJ

Human Resource Organization AT&T Computer Systems Morristown, NJ

Key Competencies

Project & Portfolio Management Business Administration Risk Mitigation Offshoring and Back-office Support Leadership & Training Business Continuity and Succession Regulatory Compliance Agile Project Management Client Satisfaction Change Management Systems Implementation Budgeting & Forecasting Data Analysis & Reporting Process Reengineering & Automation MS Office Suite

Education & Credentials

Education: Associate in HR Management, County College of Morris Randolph, New Jersey

Certifications: eCornell Change Leader, 2016 Prosci Change Management, 2013 Project Management Professional (PMP), 2004 Senior Professional in Human Resources (SPHR), 2002

Training & Development: Workday Fundamentals Leadership & Mentoring Critical Conversations Microsoft Project, Office and Teams How to be an effective Coach?

Aida N. Cuevas SPHR, SHRM-SCP, PMP

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