Traffic Control Customer Service
Resume:
Ashley Foster
Vineland, NJ *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Flagger/Traffic Control
Traffic Plan-Glassboro, NJ
July 2021 to August 2024
• Maintained a safe work environment by directing traffic and controlling the flow of vehicles in construction zones
• Effectively communicated with drivers, pedestrians, and construction crew members to ensure compliance with safety regulations
• Implemented proper signage and flagging techniques to guide motorists through work areas, minimizing accidents and delays
• Performed regular inspections of equipment and tools to ensure they were in good working condition
• Collaborated with team members to coordinate traffic control plans for various projects
• Responded quickly and efficiently to emergency situations or incidents on site
• Maintained accurate records of daily activities including hours worked, incidents reported, and materials used
• Attended training sessions regularly to stay updated on new flagging techniques and safety protocols
• Ensured compliance with all applicable laws, regulations, policies, procedures related to traffic control operations
• Coordinated with law enforcement agencies when necessary for special events or high-traffic situations
• Safely operated hand-held stop/slow paddles or flags according to established guidelines
• Worked effectively under pressure while maintaining a calm demeanor in high-stress situations
• Demonstrated excellent situational awareness by anticipating potential risks and taking proactive measures
• Received commendations from supervisors for exceptional performance and dedication to job responsibilities
Crew Chief, server, expediter, hostess
IHOP-Vineland, NJ
January 2016 to July 2021
• Complied with the local health department. Inspections and trainings.
• Provided exceptional customer service to ensure a positive dining experience for all guests
• Efficiently took and delivered food and beverage orders, accurately handling multiple tables simultaneously
• Collaborated with kitchen staff to ensure timely preparation and delivery of meals
• Maintained cleanliness and organization of dining area, including setting up tables and cleaning up after guests
• Assisted in training new restaurant staff members on menu items, service standards, and POS system operation
• Adhered to health and safety regulations to maintain a clean and safe working environment for both staff and customers
• Proactively addressed guest concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Managed large parties efficiently by coordinating with kitchen staff for timely food preparation
• Maintained accurate records of daily sales transactions totaling approximately $XX per shift
• Closely monitored inventory levels to prevent shortages or overstocking
• Collaborated with the kitchen team to develop new menu items based on customer feedback and market trends
• Assisted in organizing and executing special events, ensuring smooth operations and guest satisfaction
• Trained staff on proper food handling procedures, resulting in a XX% decrease in foodborne illness incidents
Residential Supervisor/Group Home supervisor
PAFACOM, INC-Vineland, NJ
January 2015 to December 2018
• Made unannounced visits to residences during all shifts to ensure routine was being followed. House rules were set in place. Ensure residents are receving the best care possible.
• Managed a team of XX residential staff members, providing guidance and support to ensure efficient operations. Ensured appropriate number of staff on each shift as required per state regulations.
• Oversaw the maintenance and repair of residential properties, ensuring timely completion of work orders
• Conducted regular inspections of residential units to identify any safety hazards or maintenance issues.
• Maintained accurate records of resident complaints, addressing concerns promptly and effectively. Completed appropriate paperwork as needed.
• Sat in resident yearly or quarterly meetings with case works, sponsors, and guardians.
• Created and enforced policies and procedures to maintain a safe living environment for residents
• Coordinated move-in and move-out processes, conducting thorough inspections to assess damages or necessary repairs
• Managed the budget for residential operations, monitoring expenses and identifying areas for cost reduction
• Led monthly meetings with staff members to communicate updates, address concerns, and foster teamwork
• Ensured compliance with all applicable housing regulations and standards set forth by regulatory agencies
Education
Associates in Sciene in Criminal Justice
Cumberland County College - Vineland, NJ
September 2010 to May 2014
Took longer to complete because I had a child during the early time I was enrolled. I also didn't opt for summer and winter courses which in turn I needed to do a couple extra semesters during regular term. I graduated with honors and over required amount of grade points to graduate. I took several computer classes. These classes gave me extra knowledge on all of the different Microsoft programs (excel, PowerPoint, doc, etc ) I also took a few classes on computer forensics. Coding and decoding hidden emails, etc.
Skills
• Microsoft Office
• Project Coordination
• Computer skills
• Program Management
• Communication skills
• Google Docs
• Ability to follow instructions
• Ability to learn new things quickly
• Willing to learn
• Strategic Planning
• Social media marketing
• Time management
• Project Planning
• Google Ad Manager
• Willingness to take risks
• Project Management
• Driving
• Microsoft Excel
• Organizational skills
• Construction
• Attention to detail
• Microsoft Word
• Management
• Microsoft Outlook
Certifications and Licenses
Flagger Certification
Driver's License
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