Data Entry Administrative Assistant
Resume:
LESLIE FAHLGREN
Hampton, VA ***** 470-***-**** ****************@*****.*** WWW: Bold Profile
Professional Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skills
• Scheduling
• QuickBooks Invoice Preparation
• Military Experience
• Supervising experience
• ACH Compliance
• Banking laws and regulations
• Data entry
• Inventory management
• Documentation and recordkeeping
• Scheduling and calendar management
Work History
Administrative Assistant 08/2024 to 12/2024
Price Electrical – Poquoson, VA
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
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Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
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• Maintained inventory of office supplies and placed orders.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries. Universal Banker 10/2022 to 10/2023
Towne Bank – Hampton, VA
• Opens new personal and business accounts and performs maintenance on existing accounts
• Interviews members to obtain information and matches members' needs to bank products Gathers data, accurately completes written documentation and inputs information into the bank's computer system
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• Completes appropriate transaction tickets and takes them to the teller line for processing
• Trained new personnel regarding company operations, policies and services
• Executed wire transfers, stop payments and account transfers
• Assist on teller line as MSR/Teller as needed
Boatswains Mate 01/2021 to 10/2022
US NAVY – Norfolk, VA
Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment
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Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo
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Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo
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Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions
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Worked with a Division of 70-80 personnel performing work details, deck functions, and general upkeep of the ship
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Deposit Operations Specialist 01/2020 to 01/2021
Air Force Federal Credit Union – San Antonio, TX
• Ensures return checks are processed daily in order to avoid losses to bank for late return of items
• Process deposit and check adjustments
• Notify officers of large returned deposited items
• Process chargeback items and mail customer IRD
• Review stop payments and holds placed on system by Central Operations Department
• Assist in processing and research of ACH disputes
• Monitor deposit accounts for overdrafts, add/remove overdraft protection based on policy
• Responsible for providing back up to all other deposit Operations Specialists
• Review daily new account reports for proper documentation and produce exception reports
• Responsible for opening all accounts online or through mail
• Process all wire transactions domestic and international Client Service Specialist 01/2017 to 01/2018
Entegra Bank – Gainesville, GA
• Coordinated client meetings to offer expert and individualized services
• Introduced clients to available online resources and services to increase convenience
• Responded to customer calls and emails to answer questions about products and services
• Communicated with clients regarding account services, statements, and balances
• Maintained accurate record-keeping with proactive attention to client information updates
• Followed up with customers regularly via phone and email to obtain payments and schedule services
• Assisted with setting up or closing accounts, completing loan applications and signing up for new services
• Counted cash drawers and made bank deposits
Customer Care Representative 08/2015 to 01/2017
South State Bank – Gainesville, GA
• Executed customer transactions, including deposits, withdrawals, and cashier's checks
• Assisted in training for all new tellers
• Adhering to all bank security, audit, and compliance requirements
• Supporting the bank sales team by identifying customer needs and then promoting current offers to them
• Cross-selling bank products and services
• Record all transactions promptly, accurately and in compliance with bank procedures Member Service Representative 03/2014 to 08/2015
Atlanta Postal Credit Union – Duluth, GA
• Handled various accounting transactions
• Balance currency, cash and checks in cash drawer at close of day
• Answer inquiries regarding checking and savings accounts and other bank related products
• Open/Closed customer accounts upon request
• Performed account maintenance per customer request Perform specialized tasks such as preparing cashier's checks, issuing traveler's checks and exchanging foreign currency
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• Perform services for customers such as ordering bank cards and checks Assisted members with correcting account, service and system issues by educating on required forms and technical processes
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Education
High School Diploma 05/2011
Meadowcreek High School - Norcross, GA
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