United States D C
Resume:
Tamika Demus
Washington D.C. 20020, United States
******@*****.***
WORK EXPERIENCE
August 2024 - Current
Cook
Compass Group
Washington, D.C., United States
Prepare the provided menu items
Sanitize food preparation and serving areas
Stir or turn foods to ensure even cooking
Cook and season food according to recipes
Test foods before serving others to determine if they have been sufficiently cooked
Prepare, arrange, and serve food for distribution
Consult with supervisory staff as regards menu plans
Keep account of the food so it stays replenished
Figure out what quantity of food will be needed for a specified period
Get students orders and prepare food accordingly for allergy stations
Ensure that the equipment is always in the right condition; report to the employer when any fault occurs
Keep work areas clean and monitor oven temperatures
Assist other cooks in times of emergencies
Prepare side dishes and desserts
Perform other tasks as employer requires.
October 2021- November 2024
Supervisor / CCTV Operator
SecTek Security
West McLean, Virginia, United States
● Maintained logs and journals daily.
● Monitored radio and telephones and stayed up to date with the latest security protocol.
● Conducted investigations into theft, property damage, injuries, and vandalism, with a clearance rate, two times higher than average.
● Communicating violations promptly to personnel
● Follow up with accurate and detailed documentation.
● Schedules are made weekly for the second shift.
● Maintain payroll for the contract.
● Conduct daily inspections for guards to make sure grooming procedures are being followed.
June 2018 - September 2021
Resident Manager
Transitional Care Center Capital City
Washington DC, United States
● Managed the daily operations of the clients.
● Overseeing maintenance and ensuring the property is clean and safe.
● Distributing all the medications
● Helping the clients with their daily life goals
● Produce progress reports for the company for the clients and workers.
● Organize your tasks daily then be able to convert them into weekly reports.
September 2010-June 2018
Administrative Assistant
Technical Learning Center
Washington, District of Columbia, United States
● Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, spreadsheets, and organizing filing system.
● Answered telephones and transferred calls to appropriate staff members.
● Sorted and distributed incoming communication data, including faxes, letters, and emails.
● Established and implemented administrative policies and procedures for the office.
● Purchased office equipment and supplies - contacted vendors and subcontractors.
● Created spreadsheets and presentations for corporate executives.
● Maintained the office database - retrieved and organized information for individual employees and clients.
● Maintained office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
● Coordinated agendas for meetings with visitors and clients.
● Arranged guest and travel accommodations.
● Organized the scheduling of meetings, conferences, and events.
August 2003-October 2008
Account Specialist
CIBT Customer Service
Washington DC, United States
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Provided accurate and appropriate information in response to customer inquiries.
● Demonstrated knowledge of customer service call script within specified time limits
● Call Center Representative versed in customer support in high call volume environments,
● Superior computer skills and telephone etiquette
● Developed effective relationships with all call center departments through clear communication.
● Ran reports and supplied data to fulfill customer report requirements, worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
● Communicated with all customers to ensure 100% customer satisfaction.
● Customer Service Representative who maintains a prominent level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
● Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
EDUCATION
2024-Current
Strayer University
Washington, District of Columbia, United States
Bachelor’s Degree, Business Information Systems
Currently a full-time student
2010-2010
Technical Learning Centers
Washington, District of Columbia, United States
Technical Learning Centers - Washington, DC Jan 2010 - Sep 2010
PC Specialist Program, GPA: 4.3
● *Graduated from a 720-hour nationally accredited PC Specialist Program
● *Coursework included: Keyboarding, Windows, MS Word, Excel, PowerPoint, Computerized Accounting (QuickBooks), MS Expression (Web Page Design), Business Communications (Outlook), Professional Development and a Typing Speed of 63+ Wpm.
● Expression
CERTIFICATIONS
CPR
First Aid
Self Serv
DCJS, Virginia Security License
SKILLS
Customer Service Oriented, Customer Service Telephones, Clerical Customer Support, Faxing, Secretarial Filing, Keyboarding, Typing Documentation, Documenting Database, Microsoft Access, Networking, WEB Page Design, CCTV Office, Organizing, QuickBooks Accounting, Customer Inquiries, Customer Service Representative, Call Center Representative, Credit Card Processing, scheduling Payments, Learning Center Etiquette, AED, CPR, First Aide, Payments Cashier, Retail Sales, Windows 7, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, and etc.
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