Customer Service Criminal Justice

Nicole Athorn

Westford, MA *****

****************@*****.*** +1-978-***-****

Summary.

Dedicated professional with a strong background in education, criminal justice, hospitality, and customer service. My career has been enriched by diverse experiences, including raising a family, which strengthened my multitasking, organizational, and problem-solving abilities. Known for adaptability, a commitment to continuous learning, and a passion for making a meaningful impact in every role. I excel at fostering relationships, managing teams, and providing exceptional service to clients, students, and colleagues.

Work Experience:

● Substitute Teacher K-12, Paraeducator, Paraprofessional, Groton-Dunstable Regional School District, Groton, MA (December 2023 - Present).

-Provided student support and assist classroom teachers in implementing daily lesson plans.

-Taught assignments left by absent teachers, ensuring continuity in instruction.

-Monitored and ensured student safety during lunch, recess, and bus transitions.

● Officer/Supervisor/Investigator, Administration, Commonwealth of MA, Retired.

-Authored comprehensive reports, including incident, administrative, and disciplinary records.

-Maintained the safety, care, and custody of state inmates while managing emergencies.

-Investigated inmate activities, conducted background checks, and supervised staff and inmates.

-Completed and led annual, sustainment and ad hoc training to ensure readiness and quality within several different departments.

-Experience at Shirley Medium, Shirley Minimum & SBCC

● Hostess/To-Go Server/Customer Relations Specialist, Concord’s Colonial Inn, Concord, MA (November 2022 - October 2023).

-Delivered exceptional guest experiences by managing reservations, seating plans, and answering inquiries.

-Packed and managed to-go orders while supporting servers and maintaining a clean dining environment to help drive efficiencies and lower labor costs.

-Greeted hotel guests upon check in and assisted them with their room accommodations & to their event rooms & as well as local attractions during their stay at the historical Inn

● ABA Therapist, Juvo Autism + Behavioral Health Services, Wilmington, MA,

(March-April 2020).

-Provided in-home therapy services to children with autism, utilizing evidence-based strategies to support their development.

Residential Advisor - JobCorp (June 2019 - October 2019)

-Monitored residents for safety & cleanliness in their living environment

-Provided first point of contact assistance on a variety of needs

-Completed detailed shift reports

-Communicated & collaborated with coworkers on a regular basis

● Sales Associate, Shaw’s Supermarket, Groton, MA (September 2006 – April 2012).

-Trained new hires and provided exceptional customer service in a high-volume environment.

-Operated and maintained meat department equipment, processed special orders, and managed recalls.

-cashier & service desk as needed during peak times Education.

MS Criminal Justice Forensic Casework

BS Human Services

Fitchburg State University, Fitchburg, MA

AS Criminal Justice

Mount Wachusett Community College, Gardner, MA

High School Diploma

Oakmont Regional High School, Ashburnham, MA

Skills.

-Crisis Intervention & Conflict Management

-Cash Register

-Team & Operations Management

-Microsoft outlook

-Managment

-Analytical Thinking

-Customer Service & Hospitality

-Behavioral Therapy & Applied Behavior Analysis (ABA)

-Google Docs

-Leadership & Mentoring

-Kitchen Experience

-Real Estate License

-Banquet & Event Experience

-Leadership & Mentoring -Telecommunications

-Presentation Skills -Writing Skills

-Time Managment -Sales

-Hotel & Hospitality experience -Microsoft Word

-Corrections Medical Facility -Host/Hostess Experience

-Animal care -Weight Loss

-Community Corrections -Pre-Release/Re-Entry Officer

-Supervising -Personal Training (10 + years)-

-Phone Etiquette -Employee Evaluation

-Guest Relations -Host/Hostess Experience

-Microsoft Excel -Weight Loss

-Communication Skills -Customer Support

-Microsoft Powerpoint -Microsoft Office

-Legal Counsel -Security

-Negotiation

Certifications & Licenses

● AED

● Class D MA Drivers License

● Personal Trainer

● CPR

● First Aid

Volunteer & Internship Work Experience

● 4 years with outreach, advocacy and crisis counseling/intervention with domestic violence victims specializing in psychological abuse & women with toxic mothers

● 22 years experience of major crisis counseling & intervention with first responders who were in need of immediate help as they were a danger to themselves or someone else

● Theo’s Friends Fostering Cats & kittens, and dogs, and making a few trips a year to our favorite shelters to give the shelter pets gifts, toys & treats & some extra love

● Perkins School up to age 26

● Gosnold & Emerson House dual diagnosis

● Medical Examiner’s Office Boston MA

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