Administrative Assistant Health Care

KOURTNEY MESSICK

**** ***** ***** **, *******,Ga 30316/910-233-

****/*********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Honors / Awards: Ultimate Medical Academy Honor Roll.

Microsoft / MS Word and MS Excel; Typing Speed: 40 WPM. Manages time and prioritizes duties in fast-paced, multi-task environments.

Effective problem solver, able to assess needs and identify solutions. KEY QUALIFICATIONS

Basic Coding Skills for ICD/CPT Third Party Medicare Medicaid HMO PPO CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Laws & Ethics Medical Records Management Release of Information HIPAA Compliance Medical Transcription Office Accounting Anatomy & Physiology Meaningful Use ICD-9 ICD-10 EDUCATION

Ultimate Medical Academy

Associate of Science Degree in Health Sciences - Medical Administrative Assistant, 2018 Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout. the program.

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University of Arizona Global Campus(UAGC) Formally Ashford University Bachelors of Arts-Medical Health Administration, 2021

• Fully accredited program. features an interdisciplinary and integrated learning approach, and explores health administration, regulation and financing, healthcare planning and health policy. You will also delve into the social, political, ethical, legal, and economic factors contributing to the complexity of the US healthcare system. Analyze the legal and ethical issues of healthcare systems.

• Explore cultural and social-demographic variables influencing the delivery of healthcare services.

• Examine the provision of healthcare services within a regulatory environment.

• Analyze the major financing systems of the U.S. healthcare services.

• Analyze the major forces driving change in the healthcare system.

• Assess the major issues confronting community and public health services.

• Apply the theoretical dimensions of leadership within the health care environment. Master's of Science- Medical Health Administration, completed 2023,3.3GPA

• Incorporate integration and application of health care theories and concepts across the domains of organized health care.

• Apply health care financial and accounting concepts in organizational decision-making.

• Apply principles of leadership in the developing of strategic goals, achieving organizational outcomes, and modeling professional values

• Formulate health care decisions consistent with legal and ethical standards.

• Utilize health care information technology and statistical reasoning in organizational planning and decision-making.

• Demonstrate sensitivity to diversity in the health care setting.

• Evaluate health care outcomes using quality improvement and risk standards.

• Apply health care economic perspectives in the interpretation of health policy.

• Apply problem-solving approaches in the resolution of health care issues.

• Communicate the responsibility of a health care professional remaining current in their professional knowledge.

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WORK EXPERIENCE 06/2019 – CURRENTLY

Coastal Dermatology and Surgery Center -Temporary Assignment Office Administrative

Handle the telephones for the entire office

Meet and greet patients and visitors

Performed check in and check out

Worked on the scanning, copying and facsimile machines

Performed scheduling/appointments for the patients

Assist in scheduling for the Physicians and Nurses

Worked on the EMA Electronic Medical Records Software

Updated the patient’s portal with notes to the Physicians and Nurses

Retrieve patients’ medical records to send to hospitals and clinics

Update the patient’s pharmacy information

Worked on Centricity Electronic Medical Records Software

Updated patient’s demographic in Centricity EMR

Updated the patient’s insurance file in Centricity EMR

Performed paper charting

eClinicalWorks E HR

Provide administrative support to the office, including managing calendars, scheduling meetings & events, and coordinating travel arrangements.

• Oversee office operations and ensure efficient and effective workflow.

• Purchasing supplies and managing office inventory

• Assist with event planning and coordination, including organizing company meetings, conferences, and social events.

• Develop and implement training programs for new employees and ongoing professional development for existing staff.

• Assist with human resources functions, such as recruitment,and employee relations.

• Provide support to IT in coordinating the start of new hires and tracking Target - Wilmington, NC05/2017 – 06/2023

Retail Sales Associate / Customer Service

Interact with customers in a positive manner.

Process retail transactions, accept payments, and stock shelves.

Demonstrate high level of customer service.

Work as a team member to ensure customers receive the best possible service.

Follow all policies as they relate to customer confidentiality. Scotchman Store - Wilmington, NC01/2016 - 05/2017

Retail Sales Associate / Customer Service

Assisted clients with finding merchandise and organize sales floor.

Provided quality customer service and operated the cash register to accurately process transactions.

Upheld a high level of customer service and guest satisfaction; exhibited a positive attitude.

Practiced loss prevention procedures and performed other retail-related duties as required.

Complied with customer confidentiality policies and practices.

Performed necessary opening and closing procedures to assure efficient operation. 4

Novant Health-Wilmington NC 10/2022-09/2023

Patient Access Technician (PRN)

Competently performs a variety of patient care activities to meet the daily personal needs and comfort of the patient. Performs Nurse Aide skills within their scope of practice.

Accurately transcribes and processes provider orders and written information accurately in accordance with the Medical Center’s policies.

Appropriately communicates information in accordance with hospital policies and procedures.

Organizes, prioritizes, and performs work effectively and efficiently.

Facilitates the flow of patients throughout the Medical Center by accurately transferring and discharging patients in the appropriate systems in a timely manner.

Maintains and adjusts schedule to enhance team performance.

Demonstrates a daily commitment to the values of the department.

Demonstrates positive interpersonal relations in dealing with all members of the team and customers.

Maintains and promotes customer satisfaction.

Performs moderate or waived point of care testing per CLIA guidelines. Position Requirements

Expertise using and providing oversight of various medical records databases, and front desk/reception and call center functions.

Other duties supporting HSD needs at the discretion of the division director or HSD group leader.

Using healthcare data to achieve administrative needs and goals.

Understanding healthcare business operations.

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