Business Analyst Intelligence

Ricardo Robinson

**** ***** *********, *******, *******, 33023

305-***-**** ***********@*****.***

Career Objective

Results-driven IT professional with extensive experience in system administration, security, and network management. Seeking to leverage technical expertise and leadership skills to drive innovation, optimize operational efficiency, and deliver value-driven IT solutions. Core Qualifications

- BSc. Computer Information Science

- A+ Certification Certificate in Computer Assembly Certificate in Microsoft Windows

- CCNA Trained Certificate in Implementing and Supporting Windows

- Expertise: SAP B1 HANA, Security Access Control, Network Administration, IT Project

Management, Asset Management

Professional Experience

SAP B1 HANA Administrator / Security Access Control Specialist / Network Administrator Carlisa Enterprises 2023 – Present

- Administrate SAP B1 HANA systems, ensuring stability, data integrity, and performance optimization.

- Manage security protocols, user permissions, and access controls to safeguard enterprise data.

- Oversee network infrastructure, including configuration, troubleshooting, and enhancements.

- Conduct asset management using tracking systems to monitor inventory and utilization.

Acting Chief Information Officer / Business Analyst Tourism Product Development Company Limited August 2020 – April 2023

- Led the MIS department as Acting CIO, managing 20+ projects and business cases for system automation.

- Developed company-wide Information Policy, SOPs, and maintained stakeholder relations.

- Chaired evaluation committees and oversaw procurement processes. Operations/IT Manager

Carreras Limited / Concepts and Services April 2013 – May 2020

- Directed IT projects and team operations, optimizing asset tracking via Spiceworks.

- Supervised configuration of rugged PDAs (Honeywell CNS0/CNS1) and provided network/telephony support across six offices.

Service Desk Analyst

Carreras Limited / Innovative Corporate Solutions October 2008 – 2013

- Managed incidents via Unicenter/Triole Console and provided hardware/software support.

- Led first-line troubleshooting for Lotus Notes, Outlook, and Windows Server backups.

Computer Specialist

Electoral Office of Jamaica October 2006 – December 2007

- Maintained EVIBIS system performance, providing first-line support and network troubleshooting.

Computer Technician

Compretech, Florida, USA July 2004 – September 2005

- Repaired computer equipment, maintained databases, and assisted in training supervision.

Computer Technician (Summers)

Cable and Wireless, Jamaica August 1999 – August 2002

- Installed network cables, resolved Y2K issues, and troubleshoot system/network problems.

Computer Operator

Financial & Economic Resources, Jamaica August 1995 – August 1996

- Designed the monthly magazine (Investors Choice) and resolved minor business challenges.

Education

- Cisco Academy, Heart Trust NTA, Stony Hill 2008

- Barry University, Florida 2005

- Florida Career College, Florida 2000

- Excelsior Community College, Jamaica 1995

- Kingston Technical High, Jamaica 1992

- Calabar High School, Jamaica 1990

References available upon request.

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