Customer Service Call Center

LANITA

WADE

602-***-**** Maricopa, AZ **********@*****.***

Collaborative professional with extensive customer service, administrative, and organizational experience. Achieved 100% quality ratings in prior call center leadership roles and excelled in CRM management, scheduling, and building rapport. Recognized for exceeding expectations, diligence, and motivating diverse teams. Skilled in handling confidential information and supporting teams in demanding environments. PROFESSIONAL EXPERIENCE

RIDESHARE DRIVER

Lyft/Uber Technologies Phoenix, AZ

• Delivered exceptional customer service to over 16,200 passengers, maintaining a 5.0 rating.

• Built rapport and ensured customer satisfaction through professional communication and problem-solving.

• Managed logistics, scheduling, and effective communication while prioritizing safety and service quality.

ACCOUNTANT & TAX PREPARER

London Bridge Phoenix, AZ

• Provide full-service accounting for individual and business clients, including financial statements, bank reconciliation, and general ledger management.

• Prepare and file tax returns for individuals and businesses, ensuring compliance with regulations and deadlines.

• Assist clients with tax planning strategies and solutions to maximize savings and avoid penalties.

• Manage sensitive financial data with discretion and accuracy while demonstrating ability to handle sensitive information with discretion and integrity.

EXECUTIVE MINISTER

Willow Grove Missionary Baptist Church Phoenix, AZ

• Directed planning, scheduling, and administrative operations for a congregation of over three hundred.

• Oversaw budgeting and internal processes for initiatives, managing confidential details for multiple ministries.

• Designed and facilitated workshops, fostering effective communication and collaboration among teams. ASSOC. MINISTER, ASSISTANT TO SENIOR PASTOR, EVANGELISM AND DISCIPLESHIP FACILITATOR AND INTERIM EVANGELISM & DISCIPLESHIP DIRECTOR

First Institutional Baptist Church Phoenix, AZ

• Facilitated all evangelism and discipleship efforts, leading classes and workshops for over 600 participants, including both members and non-members.

• Delivered sermons and led training sessions for audiences exceeding 1,000 attendees, emphasizing biblical teachings and personal development.

• Managed key ministry programs, including outreach initiatives, leadership training, and event coordination. LANITA WADE, PG 2 602-***-****

• Served as liaison to the Arizona Governor’s Office of Faith and Community Initiatives, advocating for community engagement.

• Led crisis response efforts, including coordination of Hurricane Katrina relief projects, ensuring effective support to those in need.

SALES REPRESENTATIVE, SCHEDULER, AND ADMINISTRATIVE ASSISTANT Integris Metals Various Locations

• Drafted and scheduled fabrication orders for a metal distributor, coordinating processing for major end-users such as Whirlpool, Sub-Zero, and other industrial clients.

• Collaborated closely with customers to assess their needs, calculate costs, and deliver accurate quotes tailored to their specifications.

• Entered finalized orders into the system and ensured timely processing to meet client production deadlines.

• Fostered strong relationships with industrial clients by providing excellent service and efficient solutions to meet their unique fabrication requirements.

CUSTOMER SERVICE AND SALES REPRESENTATIVE / TEAM LEAD TAC Staffing / Zacson Corporation Pleasanton, CA

• Led a team in providing high-quality customer service and sales support, achieving 100% quality ratings.

• Managed CRM systems to ensure accurate data entry and lead tracking.

• Supported leadership in training new team members, promoting team efficiency and effectiveness. SKILLS

• TAX PREPARATION AND PLANNING

• CRM MANAGEMENT (E.G., SCHEDULING, LEAD TRACKING)

• CALENDAR MANAGEMENT AND ADMINISTRATIVE SUPPORT

• CUSTOMER RELATIONSHIP BUILDING AND COMMUNICATION

• MS OFFICE SUITE, QUICKBOOKS, AND BUSINESS MANAGEMENT APPLICATIONS CERTIFICATIONS AND EDUCATION

• ASSOCIATE OF PARALEGAL STUDIES UNILEX COLLEGE, SAN FRANCISCO, CA

• CERTIFIED VOLUNTEER CHAPLAIN SOUTHWEST SCHOOL OF CHAPLAINCY, PHOENIX, AZ

• ORDAINED MINISTER FIRST INSTITUTIONAL BAPTIST CHURCH, PHOENIX, AZ

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