Operations Manager Data Entry
Resume:
Jesus Cisneros
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
WORK HISTORY
Food & Beverage Senior Casino Operations Manager
Commerce Casino & Hotel, Commerce, USA October 2019 - October 2024 Food & Beverage Operation Manager
Hollywood Park Casino, Inglewood, USA November 2013 - October 2019 Montebello, USA 90640
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Spearheaded the implementation of innovative F&B promotions, resulting in a 20% increase in guest engagement and revenue
Directed operations for 200+ employees, fostering a culture of excellence and accountability across multiple venues
Developed and executed a strategic plan for F&B service that contributed to achieving $250 million in overall casino revenue
Oversaw budget management for a $15 million annual operation, ensuring profitability through efficient resource allocation and cost control
Gained extensive knowledge in data entry, analysis and reporting. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms. Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Managed a Large Banquet Team for high-volume events, Weddings, Live MMA, concerts, ETC. Met, greeted, and encouraged feedback from guest and used feedback to implement positive changes within restaurant and food outlets.
Maintained high standards of guest service by staying up to date on bar and menu options and providing effective food recommendations for guests. Led the opening of a new casino location, including the development of SOPs and comprehensive training programs, enhancing operational readiness and service quality Increased operational efficiency by 30% through the strategic programming of the POS system for food and beverage items, streamlining service delivery Managed special events, including high-profile boxing matches and private parties, ensuring exceptional guest experiences and operational success Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance. Set aggressive targets for employees to drive company success and strengthen motivation. EDUCATION
High School Diploma
Inglewood High School, Inglewood July 2009
SKILLS
Strategic Planning & Execution
Financial Oversight & Budget Management
Team Leadership & Development
Revenue Growth Strategies
Operational Efficiency & Quality Assurance
Guest Experience Enhancement
Budgeting and forecasting
Employee relations and conflict resolution
Multi-site operations
Policies and procedures implementation
Wine pairing
Cost control
Menu development
Service Quality Improvement
Beverage management
ServeSafe manager
Health code compliance
Health and safety compliance
Performance monitoring
Staff retention
Workflow optimization
Revenue generation
Market research, forecasting, and analysis
Schedule oversight
KPI tracking
Risk management
ACCOMPLISHMENTS
CERTIFICATIONS
LANGUAGES
Successfully launched multiple seasonal menu's that increased guest satisfaction scores by 15% Played a pivotal role in the successful opening of Hollywood Parks New Casino, enchaining the overall guest Experience and overseeing the establishment of operational procedures and training programs that ensured a seamless launch and contributing to 40% increase in guest satisfaction within the first quarter.
Mentored and coached a team of 15 Salary Management team, foresting a culture of excellence that results in 75% improvement in employee retention rates and enchanted team performance metrics.
Saved the company $2.5 Million by aggressively negotiating with suppliers. Reduced operational expenses by 75% by streamlining branch operations and creating a new online ordering system for table side gaming.
Food Safety Manager Certification
Responsible Beverage Service Certifications
Spanish - Native or Bilingual
Data analysis
Inventory management
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