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Customer Service, tech support, bar management

Location:
Dade City, FL
Posted:
June 03, 2025

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Resume:

Kayla McGovern

Dade City, FL *****

**********@************.*******.***

+1-352-***-****

Work Experience

Delivery Driver

Tampa Bay Times-Wesley Chapel, FL

February 2023 to Present

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items

• Adhered to all traffic laws and regulations while operating company vehicles

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Collaborated with dispatchers to coordinate daily delivery schedules

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Maintained cleanliness and organization of company vehicles at all times

• Utilized GPS navigation systems or maps to determine optimal routes for deliveries

• Completed an average of 230 deliveries per day with a 100% on-time rate

• Received multiple commendations from customers for exceptional service

• Maintained a clean driving record throughout employment tenure

• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Delivery Driver

UberEATS-Hudson, FL

January 2019 to Present

• Delivered packages and goods to customers in a timely and efficient manner

• Ensured the safe handling and transportation of fragile or perishable items

• Adhered to all traffic laws and regulations while operating company vehicles

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Maintained cleanliness and organization of company vehicles at all times

• Followed established safety protocols for loading/unloading packages or goods from the vehicle

• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Technical Support Representative

No chance computers-Hudson, FL

January 2019 to December 2021

• Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues

• Documented all customer interactions and solutions in a detailed ticketing system for future reference

• Performed remote diagnostics and troubleshooting to identify root causes of technical problems Lead Bartender

Bobkatz bar and grill-Hudson, FL

June 2017 to December 2020

• Trained new bartenders on drink recipes, proper techniques, and customer service standards

• Ensured compliance with all health and safety regulations regarding food handling and alcohol service Managing Bartender

THE VILLA PUB AND GRILL-Hudson, FL

September 2015 to June 2018

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Organized special events such as themed nights or live music performances to attract new customers

• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

• Participated in monthly team meetings to discuss new promotions or menu changes Education

Vocational Education and Training in Skin care and laser and electrolysis Beauty and health institute - Tampa, FL

February 2019 to September 2019

Skills

• Communication skills

• English

• Customer service

• Driving

• Computer skills (10+ years)

• Delivery Driver Experience

• Technical support (2 years)



Contact this candidate