Customer Service, tech support, bar management
Resume:
Kayla McGovern
Dade City, FL *****
**********@************.*******.***
Work Experience
Delivery Driver
Tampa Bay Times-Wesley Chapel, FL
February 2023 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Collaborated with dispatchers to coordinate daily delivery schedules
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Maintained cleanliness and organization of company vehicles at all times
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Completed an average of 230 deliveries per day with a 100% on-time rate
• Received multiple commendations from customers for exceptional service
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Delivery Driver
UberEATS-Hudson, FL
January 2019 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Maintained cleanliness and organization of company vehicles at all times
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Technical Support Representative
No chance computers-Hudson, FL
January 2019 to December 2021
• Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
• Documented all customer interactions and solutions in a detailed ticketing system for future reference
• Performed remote diagnostics and troubleshooting to identify root causes of technical problems Lead Bartender
Bobkatz bar and grill-Hudson, FL
June 2017 to December 2020
• Trained new bartenders on drink recipes, proper techniques, and customer service standards
• Ensured compliance with all health and safety regulations regarding food handling and alcohol service Managing Bartender
THE VILLA PUB AND GRILL-Hudson, FL
September 2015 to June 2018
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Organized special events such as themed nights or live music performances to attract new customers
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Participated in monthly team meetings to discuss new promotions or menu changes Education
Vocational Education and Training in Skin care and laser and electrolysis Beauty and health institute - Tampa, FL
February 2019 to September 2019
Skills
• Communication skills
• English
• Customer service
• Driving
• Computer skills (10+ years)
• Delivery Driver Experience
• Technical support (2 years)
Contact this candidate