IT professional

Lamont DeLeon Lee

539-***-**** ************@*****.***

SUMMARY

100% Disabled Veteran & Certified Network Engineer adept at balancing the importance of security against the growing demand for faster, more efficient, flexible connectivity and computing. Customer Support driven leader of information technology with 5+ years’ experience in IT leadership positions. Cisco CCNA CompTIA Network+ and CompTIA Security+ certified. Led successful overhaul of IT infrastructure establishing network connection throughout new facilities for the Department of Defense, as well as spearheading customer support for Directv Call Center. Increased customer support ratings by 60% over 2 years and managed $60 million IT department budget and equipment.

Covid-19 VACCINATION STATUS: Fully Vaccinated

Security Clearance: Secret

CORE COMPETENCIES

Business Analysis Cisco Communications Cybersecurity Principles IEEE Standards Network Analysis Network Security Networking Support Auditing Reports Project Management Information Security

EDUCATION

Colorado Technical University

Bachelor of Science - BS, Human Resources Management and Services

Jan 2020 - Dec 2021 Grade: 3.65

Colorado Technical University

Associate of Science - AS,Human Resources

Aug 2015– January 2017 Grade: 3.4 gpa

INDUSTRY CERTIFICATIONS

Cisco CCNA Certified Expires on May 27, 2025

CompTIA Network + Certified Expires on February 26, 2026

CompTIA Security + Certified Expires on January 2026

TECHNICAL SKILLS/TRAINING –

Understanding of IP routing and switching technology, including OSPF, EIGRP, and BGP, MPLS, and ISIS.

Understanding of networking (WAN, LAN, wLAN), network domains, communication techniques/protocols (IP and others), and their combined effects on network and host systems security.

Knowledge of Cisco and Juniper routers and switches command line and configuration as well as Fortinet devices.

Cisco Call Manager administration, Cisco Unity, and Jabber support (SIP, PBX, 8851, 8831, VoIP)

Familiar with Cisco ISE, Prime and Solarwinds.

Familiar with CyberArk

ITIL Framework familiarity and IT Management to enterprise users and departments.

Familiar with AWS VPC, EC2, CloudWatch and completion of AWS Technical Essentials Course.

Entry level familiarity with AWS Networking and Security (IAM)

eMASS / Account Audit / Network account audits / Security event review

Familiar with Ticketing systems: Service Now, Jira, Remedy

PROFESSIONAL EXPERIENCE –

Access Engineer II September 2024 to February 2025 (Contract of Trunet Communications)

Cox Communications

Engineered and documented telecommunications transmission systems to support voice, video, data, and wireless services across regional and national converged networks.

Designed, planned, and implemented fiber optic and coaxial-based projects delivering DS-0 through DWDM, Native Ethernet, and IP services.

Managed customer service order queues, ensuring timely task completion in alignment with SLAs and quality standards.

Developed and maintained detailed network documentation including Method of Procedure (MOP), Engineering Specifications, and network design diagrams.

Prepared accurate cost estimates for deploying DWDM, SONET, TDM, Ethernet, and IP services across the network infrastructure.

Engineered circuit deployments and provided end-to-end implementation plans in compliance with industry standards.

Created technical specifications and integrated peripheral systems supporting converged voice, video, and data technologies.

Evaluated and recommended new network hardware and emerging technologies to align with business objectives and support future growth.

Proposed and implemented hardware/software upgrades to support customer service delivery and evolving technical requirements.

Identified and analyzed network vulnerabilities, developing mitigation plans to enhance reliability and security.

Performed capacity analysis using operational data from traffic-sensitive network elements to predict and address future network demands.

Maintained accurate asset and circuit inventory databases and produced regular status and performance reports.

Collaborated cross-functionally to ensure successful execution of complex, multi-technology telecom projects.

Senior Unified Communications Consultant March 2023 to October 2023 (Contract of Prime Technical Services )

General Dynamics Information Technology

Designed and implemented Unified Communications (UC) solutions aligned with organizational goals and technology strategy.

Conducted comprehensive network assessments to enhance UC performance, reliability, and scalability.

Configured, deployed, and managed UC hardware and software, including IP phones, video conferencing systems, and collaboration endpoints.

Partnered with vendors and service providers to maintain optimal performance and uptime of UC infrastructure.

Integrated UC platforms with enterprise systems such as Active Directory, Exchange, and other IT solutions to ensure seamless collaboration.

Provided advanced technical support and resolved complex UC-related issues to minimize downtime and ensure business continuity.

Developed and maintained up-to-date documentation including system configurations, network diagrams, and troubleshooting guides.

Stayed abreast of emerging UC technologies and industry best practices to drive innovation and continuous improvement.

Created and executed detailed UC migration plans, including timelines, milestones, resource allocation, and rollback procedures.

Oversaw secure data migration, ensuring accurate transfer of user profiles, call history, and voicemail data.

Identified potential migration risks and implemented mitigation strategies to ensure smooth transitions.

Enforced robust security protocols to protect UC infrastructure from threats such as malware, unauthorized access, and other vulnerabilities.

Network Engineer June 2022 to November 2022 (Contract of Bell Services- direct hire )

Osage Casinos

Provides Tier III Operational Support to the classified network systems and components in support of the Department of State classified networks. Acts as the escalation point for Tier II operations staff.

Serves as the lead incident manager for all incidents on the Classified Network and is the escalation point for Tier 2 operational support staff.

Provides consulting and training on the design and use of the network systems and architectures and ensures all employees are familiar with the use and management of those systems.

Uses monitoring, performance analysis, network management, software, and hardware equipment to troubleshoot and isolate problems, gauge performance and activity.

Devises solutions to operational problems within the capacity and operational limitations of installed equipment.

May develop and execute contingency plans for network related hardware failures, including isolated and major outages.

Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, management, and departmental clients.

Understanding of ITIL Service Management best practices, resolving issues in relation to Incident Management, Problem Management, Change management, Service Level Management, Request Management, Release Management, etc.

Experience with development and deployment of ITSM process in a medium to large size environment

Interact with all levels of IT and business leadership

Has knowledge of best practices and how own area integrates with others; ensuring best service to departments and ensuring processes are improved for better end user experience.

Problem Management resolving issues and providing root causes of incidents to minimize the adverse impact of incidents and problems caused by errors in the infrastructure

Knowledge Management documents processes, procedures, and troubleshooting activities to improve the efficiencies and effectiveness of the Service Desk, Technologists, and Operations

Providing guidance to project managers and other IT representatives on how to integrate services.

Facilitated prioritization discussions between IT and executive leadership to ensure alignment of squadrons IT investments.

Oversaw technical development of IT projects in a manner which fit with the overall squadrons plans and goals.

Implemented new technologies and made recommendations to improve IT processes.

Conducting systems security evaluations, audits, and reviews.

Administrative responsibility for the IT flight, including hiring and supervision of staff, budget, strategic planning, and management of the day-to-day service desk operations as well as level two and three incident resolution and service level management.

Perform critical thinking and analysis to investigate cyber security alerts

Analyze network traffic using enterprise tools (e.g. Full PCAP with Wireshark)

Providing current technical documentation to end users on current processes and procedures for incident resolution, current events in relation to network outages and technical operations with deadlines.

Support AD (Active Directory) administration and security group permissions.

Network Administrator/IT Specialist February 2020 to July 2022

United States Army

Performing configuration management assignments to formally document and control the functional and physical characteristics of a system, or product during its life cycle.

Raised failing inventory numbers to passing in 3 months along with decommissioning a data center of over 1,000 network devices in 2 months.

Identifying and tracking modifications required to enhance and maintain the installed hardware and software configuration of assigned systems.

Understanding of ITIL Service Management best practices, resolving issues in relation to Incident Management, Problem Management, Change management, Service Level Management, Request Management, Release Management, etc.

Experience with development and deployment of ITSM process in a medium to large size environment

Interact with all levels of IT and business leadership

Has knowledge of best practices and how own area integrates with others; ensuring best service to departments and ensuring processes are improved for better end user experience.

Problem Management resolving issues and providing root causes of incidents to minimize the adverse impact of incidents and problems caused by errors in the infrastructure

Knowledge Management documents processes, procedures, and troubleshooting activities to improve the efficiencies and effectiveness of the Service Desk, Technologists, and Operations

Providing guidance to project managers and other IT representatives on how to integrate services.

Supervised a team of 31 IT Specialist and IT support staff to accomplish the work of the organizational unit.

Provides technical expertise to maintain the end user desktop environment to include hardware, applications, VPN connectivity & related technical devices for 5,000+ users with minimal to no supervision.

Knowledge of standardized computer/network concepts, principles and practices regarding computer/communications equipment and systems. Maintains customer rapport by listening to and resolving concerns, answering questions.

Analyzing and evaluating telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications, including local/wide/virtual area networks (LAN/WAN/VLAN), intrusion detection systems, and network switches.

Worked with security team to identify unauthorized access attempts and block compromised systems from accessing the network without an antivirus scan.

VoIP (CISCO) phone configurations. Voicemail and user management within Cisco Unified CM and Cisco Unity Administration. Maintains network by troubleshooting and repairing outages, testing network back-up procedures.

Knowledge of information systems security principles and methods, and familiar with VA 6500, NIST, FISMA and RMF as well as inventory and equipment control processes (Hard drive removal, sanitization, and virus scans).

Actively participate in network and systems design to ensure implementation of viable systems security policies and procedures.

POAM reviews, and Security Control in eMASS.

DIS STIGS verification and compliance checks for local area networks and assets.

Conduct systems security evaluations, audits, and reviews; and develop Automated Information Systems (AIS) security contingency plans and disaster recovery procedures, as part of the local business continuity team.

Monitor and track controlled access programs to ensure implementation and viability of appropriate systems security policies, as well as the acquisition of IT security tools.

Traced sources of network issues and whether the problem had to do with campus servers and network technology, user errors, or other irregularities.

Pointed out issues with network access in various locations on campus, identifying locations in need of signal boosting or wired connections.

Conduct vulnerability analysis and risk assessment studies of planned and installed information systems to assure that local AIS security plans and policies established are adequate for protection needs and comply as required by statute.

Provides technical expertise to maintain the end user desktop environment to include hardware, applications, VPN connectivity & related technical devices for 10,000+ users with minimal to no supervision

Local lead for Cisco VoIP deployment cutover from PBX to VoIP / Decommissioned PBX systems, and deployed 5K Cisco VoIP devices.

Trained staff on how to use basic Cisco commands when maneuvering through a Cisco Switch and Router.

Trained staff on how to create, rename and modify phones, accounts and voicemails in Call Manager Administration and Unity.

Lead LAN Refresh Switch Lifecycle replacement for the Durham VA and the offsite locations. (12 sites)

Inventoried, and found 20K worth of Cisco Devices, upgraded and refreshed 500K worth of Cisco Devices.

Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.

Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Local SME for VoIP (CISCO) phone configurations.

Created, changed, and deleted user identification for current students and staff members.

Assisted with installation of software on dual-booted machines in campus computer labs.

Provides technical expertise to maintain the end user desktop environment to include hardware, applications, VPN connectivity & related technical devices for 10,000+ users with minimal to no supervision.

Network Engineer I August 2014 to Sept 2019 40Hrs Week (Sun – Wed 10pm to 8am)

Directv (AT&T Communications)

Responsible for the implementation of approved network architecture and designs

Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.

Evaluates new products, performs network problem resolution.

Assists in the development and documentation of technical standards and implements approved methods of procedure.

Contributes to designing corporate standards and develops network enhancements.

Works on projects/systems/issues of varying complexity surrounding network planning, configuration, and optimization.

Hands on involvement in network planning, network architecture design and engineering.

Support, implement, and recommend improvement to enterprise policies and procedures.

Create and maintain documentation on IT systems and infrastructure, to include configuration standards, as-built network diagrams and historical and trending information.

Perform troubleshooting, maintenance, and other configuration changes in accordance with approved change orders in the local Area Networking (LAN) environment.

Provides tier support across organizations.

Leading project teams that maintain and improve network operations.

Troubleshooting, diagnosing, and resolving hardware, software, and other network system problems.

Network monitoring to determine if adjustments need to be made.

Network security alerts, firewall configuration changes. (Palo Alto, Cisco ASA)

Troubleshooting EtherChannel bundles, tunneling, and routing/switching connectivity issues.

Configuring WAN and Local Area Network (LAN) hardware and software.

Supporting core Internet protocols (OSPF, EIGRP, BGP, MPLS, and QoS).

Troubleshooting and configuring Cisco 4000, Nexus, 9K series routers.

Troubleshooting and configuring Juniper routers and switches

Providing operation and maintenance (O&M) support and troubleshooting of network-related issues covering the entire enterprise (LAN/WAN/Data Center and Internet/TIC).

Supporting QoS, multicast, and content delivery.

Serves as project leader or participates as team member on ad hoc and/or standing work groups in a virtual environment accountable to the division chief.

Independently analyze existing tools for missing efficiencies or gaps and develop new processes for addressing automation opportunities.

Provide network performance and capacity guidance by collecting, analyzing, and summarizing data and trends.

Ensure network security infrastructure and applications are maintained and patched.

Independently support internal and external teams in relation to information security initiatives.

Provide advanced troubleshooting assistance using structured and repeatable methodology.

Appropriately respond to incident escalations and ensure appropriate follow-up based on severity level.

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