Technical Support Information Systems
Resume:
Egide Kavuyimbo
Phone: +257-********
Bujumbura, 6284
Email : ******@*****.***
LinkedIn: https://www.linkedin.com/in/kavuyimbo-egide-61626a156/ Profile:
Highly motivated IT professional with over 14 years of experience in end-user technical support. Skilled in troubleshooting and resolving complex hardware and software issues. Possesses strong communication and customer service skills, ensuring efficient and effective support for all users. Experience:
Chemonics International USAID/ GHSC-PSM Burundi
IT Officer & MIS Associate
September 2020 - Present
Key Responsibilities:
• Information Systems Management:
o Overseeing and managing the implementation and maintenance of information systems, including ERP for the project.
o Ensuring data integrity, accuracy, and consistency across systems.
• MIS Reporting:
o Developing and producing regular MIS reports to track project progress, performance indicators, and outcomes.
o Analyzing data to identify trends, insights, and areas for improvement.
• Database Administration:
o Designing, developing, and maintaining databases to support project activities and reporting. o Ensuring data security, backup, and recovery procedures are in place.
• IT Support:
o Providing technical support to project staff, including troubleshooting hardware and software issues. o Assisting with user training and documentation.
• Data Analysis:
o Conducting data analysis to inform decision-making and identify opportunities for optimization. o Using statistical tools and techniques to analyze data and extract meaningful insights.
• System Integration:
o Integrating various systems and data sources to enable efficient data flow and reporting. o Ensuring compatibility and interoperability between different systems.
• Achievements:
o Active participation in the Diagnostic Network Optimization (DNO) initiative to improve the efficiency and cost-effectiveness of diagnostic laboratories nationwide. o Active support for the complete cloud migration of applications and implementation of the GHSC-PSM Burundi project in collaboration with GTID headquarter Dec 2008- Sept 2020 Central National Store of Medicine (CAMEBU) IT Manager
Key Responsibilities:
• Strategic IT Planning:
o Digitization of central services and implementation of global IT strategies aligned with the organization's business objectives.
• Infrastructure Management:
o Overseen the design, implementation, and maintenance of IT infrastructure, including hardware, software, and networks.
o Data Management:
o Ensured data integrity, security, and accessibility through effective data management practices and tools. o Project Management:
o Led IT projects from inception to completion, including project planning, resource allocation, and risk management.
o Team Management:
o Managed and mentored a team of IT professionals, fostering a collaborative and productive work environment.
o Vendor Management:
o Negotiated and managed relationships with IT vendors and service providers. o IT Security:
o Implemented robust security measures to protect sensitive data and systems from cyber threats. o Budget Management:
o Developed and managed IT budgets, ensuring efficient allocation of resources. o Technology Adoption:
o Evaluated and implemented new technologies to improve operational efficiency and productivity. o Achievements:
o Successfully implemented a new ERP system at CAMEBU, resulting in improved business processes and cost savings.
o Increased network reliability and uptime through network infrastructure upgrades. o Developed and implemented a comprehensive data backup and disaster recovery plan. o Reduced IT operational costs by 20% through process optimization and vendor negotiations. o Successfully led multiple IT projects, delivering on time and within budget. o Implemented a successful cybersecurity awareness training program for all employees. Teacher of computer courses
• Technical Skills:
o Strong technical skills in database management, data analysis, and reporting. o Proficiency in data analysis tools (Excel, Smartsheet, Power BI, Tableau). o Experience with ERP and CRM systems.
o Excellent problem-solving and analytical skills. o Strong communication and interpersonal skills.
o Ability to work independently and as part of a team. o Operating System: Windows, Linux.
o Networking: TCP/IP, LAN, WAN, Routers, Switches, Firewalls o Databases: MySQL, PostgreSQL, SQL Server
o Cloud Platforms: AWS, Azure, SharePoint
o IT Security: Cybersecurity best practices, risk assessment, incident response o Project Management: Agile methodologies,
• Other professional Occupation
o SOGA SATOM
Site monitoring and IT
April 2008-July 2008
o InfoMarket Burundi
Jan 2007- Mar 2008
IT Trainer
o ESTI: Technical High School
September 2006 Dec 2006
Teacher of Computer Architecture and
Operating Systems Specialist
Education
Computer Science Nov 2002 - Jul 2006
Higher Institute of Technologies of Bujumbura
Diploma in Computer Science
IT Maintenance Sep 1999 - Jul 2002
Kamenge Secondary Technical School • Bujumbura
A2 Professional Diploma in IT Maintenance
Certifications
September 2005: Introduced to free systems and Linux at the Agence Universitaire de la Francophonie de Bujumbura (AUF).
October 2005: Administered the Linux subsystem network at the AUF. Lomé, Togo: Trained on Sage 100 Pro software.
May 2024: Certified as a full-stack web developer using Python and Django. February 2024: Certified by the Hemmersbach Technician Academy. Above is my resume, which goes into more detail about my qualifications and achievements. Egide Kavuyimbo
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