Sales Engineer Real Estate

Michelle Williams *

Christyn “Michelle” Williams

425-***-**** *********@*****.*** Michelle Williams - LinkedIn SALES ENGINEER

Collaborative sales professional with a proven history of learning new products, designing and maintaining demonstration environments, and guiding sales teams to improved processes and increased revenue. I have a passion for building relationships, sales, developing product expertise, fostering inter-departmental communication, and driving innovation. I revitalized the demo environment, created new workflows, improved processes, and delivered impactful demonstrations that led to increased client onboardings at Alogent. CORE COMPETENCIES

Banking Industry Credit Union Industry Fintech Industry Start-Ups Technical Sales Pre-Sales Support Post Sales Support Demo Environment Management Client & Colleague Training Client Engagement DevOps SQL Queries Scrum & Agile Methodologies Security Software Document Management Enterprise Content Management (ECM) Enterprise Information Management (EIM) API & 3rd Party Integration Public Speaking Product Demonstrations HRIS ERP KEY CAREER ACCOMPLISHMENTS

• Key resource involved in the quoting and sales process for a $1.5M sale to largest Texas school district.

• Designed and implemented onboarding and training programs that shortened ramp up periods for new sales engineers.

• Building expertise in multiple different solutions in different niches while developing successful demonstrations for each solution.

• Training and coaching several sales teams to meet and exceed targets. CAREER HISTORY

Gompf Brackets via Terra Staffing, Seattle, WA – On Site Sales Assistant December 2024 to Current

Hired as a sales assistant to aid a custom metal bracket manufacturing company clean up after a long vacancy which has caused a backlog in the office. They were in dire need of assistance managing sales orders, organizing old AP, invoices, POs, and work ticket files. I am successfully getting them caught up and helping plan improvements for the future.

• Working with engineers and the business owner to catch up on work backlogs.

• Monitoring multiple inboxes to coordinate with clients for RFQ and PO's.

• Entering Sales Orders for custom mechanical brackets into Sage 100 and following up to track orders.

• Updating filing for AP, Invoicing, POs, and completed work tickets.

• Bank reconciliations.

• Assisting the company owner in completion of year end AP process. Michelle Williams 2

Alogent, Peachtree Corners, GA - Remote

Sales Engineer June 2022 to March 2024

Hired as a sales engineer for the enterprise content management software FASTDocs, managing the demo environment, improving processes, and engaging with customers and product teams to improve the FASTDocs product.

• Improved the demo environment, updating data, and creating new workflows and processes which resulted in more impactful and successful product demonstrations.

• Climbed to the top sales engineer role and became an escalation point for other sales team members.

• Became the product expert and began working with the product management team on new features, solutions, and integrations with other Alogent products.

• Planned, customized, and completed demonstrations for prospective customers.

• Worked with existing customer base on training and cross-selling opportunities.

• Collaborated with members of the product development, marketing, sales, and management teams.

• Traveled throughout the United States for onsite demonstrations, training, and general client meetings.

• Engaged with clients ongoing via a user committee.

• Work with Product Management, Sales, and Marketing teams on the RFI/RFP/RFQ process.

• Public speaking demonstrations on site with clients as well as at annual user conferences. BrightFi, Scottsdale, AZ - Remote

Sales Engineer November 2021 to March 2022

Hired as the first and only sales engineer for a startup selling Fintech banking solutions internationally. Worked closely with the product and development teams while growing the customer base.

• Planned, customized, and completed demonstrations for prospective customers.

• Collaborated with members of the product development, marketing, sales, and management teams.

• Managed and customized the demo environment with a focus on continuous improvement.

• Participated in the Scrum & Agile process for product development.

• Provided technical expertise for the sales team.

• Partnered with the Solutions Design team to ensure ease of implementation for customers. DocuNav Solutions, Dallas, TX

Sales Engineer June 2020 to October 2021

Hired as the only sales engineer for a small family-owned company that customized and sold document management solutions to government and education organizations.

• Customized and completed the quote and demonstrations as well answered customer questions that landed $1.5M sales agreement with largest school in Texas.

• Self-taught the document management system and achieved gold and platinum Laserfiche certifications.

• Fostered relationships that created more collaboration and greatly improved the sales process and directly leading to increased sales.

• Designed and created documentation and workflows for internal and customer use.

• Implemented the onboarding and training process that led to new sales engineers exceeding targets in one month, even during the pandemic.

• Utilized expertise and understanding to train the sales team and create sales tools for their use. Michelle Williams 3

• Created scopes of work and quotes in addition to product demonstrations.

• Provided pre-sales and post-sales support.

• Design, maintain and customize the demonstration environment to include adding forms, functionality, and workflow design, editing SQL Tables and more.

• Provide technical expertise on ECM and Security software.

• Work directly with the Solutions Design team to ensure ease of implementation. Intuit, Dallas/Fort Worth, TX

Business Consultant October 2019 to May 2020

Hired as a consultant involved in lead generation and retention for existing high value clients to upsell and grow existing client spend.

• Consistently exceeded call and appointment quotas., including renewal sales exceeding $400,000 in one quarter.

• Assigned to more advanced team presenting multiple product offerings on the retention team. Infosys Limited, Dallas, TX

Contractor, Multiple Roles, Dallas, TX March 2019 to September 2019 Hired for a short-term project processing H1b Visas individuals coming from India but was extended for additional projects based on performance.

• Entrusted with secure, confidential immigration documentation as well as CRM Tracking of data.

• Promoted to project management responsibilities.

• Contract retained after original project end date. Wolters Kluwer, Dallas/Fort Worth, TX

Sales Engineer & Inside Sales Consultant September 2015 to June 2018 Hired as an inside sales consultant and expanded into hybrid role involving sales engineering to new and existing customers in the CPA and corporate market. Trained and guided multiple sales teams and fostered inter-departmental relationships to drive the sales process.

• Promoted to a specialized new team for niche research software within one year of hire.

• Transitioned to a hybrid of sales and sales engineering due to competency delivering my own product demonstrations to prospects.

• Served as a sales engineer for multiple sales teams.

• Created documentation and materials, and coached sales teams to achieve targets.

• Became point of contact for sales team and other sales engineers due to increasing product expertise.

• Consistently met ever-changing quotas for sales and demo presentations.

• Product expert on multiple SaaS and on-premises solutions.

• Responsible for individual demos for self and other teams, and mass product demonstrations to show technical functionality of various software offerings. Comparex USA, Dallas/Fort Worth, TX

Inside Key Account Manager April 2015 to September 2015 Michelle Williams 4

Filled a hunter role for new business for Microsoft products. Responsible for international communications and relationship building with the international team for the German based company.

• Consistently met metrics for sales and attaining technical acumen.

• Made significant improvements to the current CRM system, including creating reports for pipeline and metrics tracking.

• Attained various Microsoft certifications.

• Promoted to work with teams in Germany and around the world to aid the development of the new office.

RealPage, Inc., Dallas/Fort Worth, TX

Product Expert & Account Executive October 2011 to October 2014 Transitioned from IT support to the sales team, selling to new and existing clients in the real estate industry. Completed business development in the US and international markets.

• IT and Product Support to 2 Software offerings: Onesite & Propertyware.

• Promoted from IT & Product Support to the sales team due to sales ability and technical acumen.

• Led software demonstrations for clients as well as provide technical expertise to sales colleagues.

• #1 representative in March 2013 (170% to goal), #2 ranked sales representative in April 2013

• 180% to monthly goal in December 2013

• Ranked among the top 4 sellers in 2013.

EDUCATION & CERTIFICATIONS

• Master of Business Administration, University of Phoenix

• Bachelor of Science - Organizational Management, Palm Beach Atlantic University

• Laserfiche Platinum Certification: Laserfiche

• Laserfiche Gold Certification: Laserfiche

• Microsoft Certified 2015: Microsoft

SKILLS

Platforms/Sites: Salesforce; HubSpot; RealPage Onesite; CCH Propertyware; Microsoft Dynamics CRM; VMware; SQL; SaaS and on-premises solutions; Sage 100; Laserfiche Software: Microsoft Office Suite; ACT

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