Customer Service Office Manager

Fatimata Seck

Fridley, MN 952-***-**** *************@*****.***

Experienced office management professional with over three years of hands-on experience in office management, customer service, and project coordination. Proven ability to manage diverse responsibilities, streamline office operations, and maintain efficiency in fast-paced, high-pressure environments. Skilled in handling multiple tasks simultaneously, with a strong focus on organization, critical thinking, and problem-solving. Expert at supporting both staff and clients through effective communication and resource management. Proficient in Microsoft Office Suite Seeking a full-time Office Manager position

Area of Expertise

Administrative Customer Service Data Entry Communication Scheduling Client Relationship Management Microsoft Office Administrative Support Calendar Management Problem-Solving Internet operating Systems Conflict Resolution Cross-team collaboration time management Office Manager

Relevant Experience

Allina — Customer Service Representative

May 2023 – Present

Delivered efficient phone support and scheduling services in a high-volume call center, ensuring prompt service delivery to patients, clinical professionals, and the public.

Resolved customer inquiries and issues using strong problem-solving skills, while maintaining empathy and professionalism.

Maintained clear and concise communication to ensure smooth operations and customer satisfaction.

Rose International / Target Corporate, Remote — Chat Support Specialist

August 2022 – January 2023, August 2019 - January 2020

Managed incoming online chats and emails, providing high-quality customer service while consistently meeting performance goals.

Demonstrated strong critical thinking to resolve customer concerns efficiently, ensuring a positive guest experience.

Accurately documented interactions and solutions to enhance future customer interactions and ensure timely follow-ups.

Robert Half, Remote / United Healthcare Services — Project Assistant

March 2022 – September 2022

Led provider outreach efforts, validating data and managing communication with healthcare providers to meet program requirements.

Handled a high volume of daily calls (40-60), ensuring accurate data collection and meeting departmental performance metrics.

Ensured compliance with Protected Health Information (PHI) policies while maintaining confidentiality and protecting sensitive data.

Prioritized tasks and managing time effectively to meet deadlines in a fast-paced, high-pressure environment.

Professional Home Care, Brooklyn Park, MN — Office Manager

July 2014 – March 2019

Oversaw daily office operations, including managing staff, coordinating workflows, and optimizing office efficiency to meet business objectives.

Managed office inventory and equipment, ensuring a smooth and functional work environment.

Directed phone calls and emails, provided exceptional service to clients and employees, and ensured effective communication.

Coordinated schedules, handled appointments, managed projects, and maintained organized and efficient administrative support.

Supervised clerical tasks such as data entry, filing, and document management, ensuring timely and accurate record-keeping.

Jefferson State Community College, AL — Office Administrative Intern

January 2013 – May 2013

Assisted in developing spreadsheets, documents, and presentations to support department needs and improve workflow efficiency.

Managed scheduling for study rooms and office appointments, ensuring an organized and effective environment for students and staff.

Maintained confidentiality and demonstrated discretion when handling sensitive information.

Education

Associate of Science, Medical Support Specialist- Jefferson State Community College, AL

Contact this candidate